JR Dunn Jewelers

Thank you to the entire JR Dunn team for making my wife’s birthday so wonderful. She wanted a cocktail rings and you guys did a great job at showing us a wide selection at different price points. What a fantastic shopping experience, from a guy who would prefer to be doing anything else than shopping.

I would love to give JR Dunn five stars but because of some problems I had with my online order, I have to stick with four stars. The good news is this could have been a one or two star review but this company proved to me they will do anything they can to fix the problems I encountered which is why I think they deserve four stars.
My experience with JR Dunn was as an online customer only because I live in California. They advertised the new John Hardy fall collection and they had a ring I fell in love with after receiving an email featuring it. Unfortunately it was only after I ordered and paid for the ring online did I find out they didn’t actually have the ring in stock in either a size 7 or 8 and it could be up to 12 weeks to special order it. Luckily it only took 6 weeks but then there were mistakes made in shipping it me which delayed it even further.
Despite these issues, I would not hesitate to do business with them again and I would trust them for online orders. As soon as they were made aware of the issues with my order, they were so attentive and responsive to get them corrected. From the owner, Ann Dunn to the Vice President, Sean Dunn to employees, Steve Pryor and Sherry, they treated my order as a top priority, treated me with kindness and professionalism and demonstrated unbelievable generosity to me in compensating me for the trouble I encountered. I can sum up the attitude of this business in one four letter word –CARE — they care about what they do, they care about your business and they care about your customer experience. If you decide to do business with them, you will not be disappointed and trust me, if you have problems, they will do whatever it takes to make them right.

I ended up at Jr Dunn after a bad experience at Mayors Jewelers. I wanted to have the original finish restored on a ladies gold Rolex with the president’s bracelet. Mayor’s Jewelers in the galleria refused the job. The watchmaker was a rude jerk. He said it would take too much of his time. I went up to Jr Dunn and was greeted promptly and courteously. Never for a second did they indicate that the finish restoration would be a problem. I left the watch. I received a call earlier than promised that the watch was ready. I was stunned and joyous when I saw the finished work. The watch looked like the day I got it over 25 years ago. It was perfect. Thank you Jr Dunn. My beautiful old watch is a pleasure once again.

I have made several trips to Jr Dunn’s to plan and design a custom engagement ring. The entire process has been a welcoming experience. I have worked with several staff and sales people and everyone has been wonderful. Yesterday I met Mr Dunn and he is a very nice man. I can’t wait to post comments on the completion of the design. I just know it will be amazing…

I had an issue with a watch repair. Mr. Shawn Dunn called me and invited me to come in and discuss the problem which I did. I left the watch with him and when I picked it up it looks and runs like brand new. The watch was repaired at no additional cost from the original estimate I cannot tell you how impressed I am. JR Dunn cares about their customers! I highly recommend them.

I recently visited JR Dunn in Lighthouse Point to get a new battery in my Tag Heuer watch. It usually takes several days before I get my watch back because they are busy. They weren’t busy at all and it was looked at immediately. When I picked it up about 30 minutes later, the girl at the front desk told me that it needed more than just a battery. She said the watch technician stated the watch needed a new circuit and overhaul for $ 335. I took the watch to another jeweler that has done work for me in Boca to get his opinion. He opened the watch up right in front of me and immediately noticed that a screw was missing from the circuit. He found a screw that fit and when he tightened it down the watch immediately starting working! UNBELIEVABLE and I was shocked. It was very clear that the watch did just need a new battery or a simple screw. He charged me $ 20 and that included installing a new battery for the heck of it since the watch was open.
The moral of the story is that JR Dunn was trying to screw me by either removing the screw of the circuit so the watch wouldn’t work or the technician was slow and wanted to make a quick $ 335 for a fix that took the other watch technician literally 2 minutes. On top of all that, the guy from Boca only charges $ 12 to replace a battery and JR DUNN charges $ 40 and then corrupts the watch in order to charge significantly more for additional repair.
I would not advise anyone to get repair work done there without a second opinion. Even if they are being truthful about the repair work, I 100% guarantee that you will get another quote for at least half of theirs.
Their prices on an already high margin industry, such as fine jewelry, are significantly higher than others. SHOP AROUND!
I was so furious that I immediately drove back to JR DUNN and requested to speak to Mr Dunn. He was there and I went into his office. I asked him to pull the technician in as well so he was involved in the conversation. The technician denied removing a screw or seeing that it was missing. I have never worked on a watch and when I saw the missing screw it was extremely obvious to my untrained eye. He started to talk in circles and make excuses until I asked him to just stop talking. Mr Dunn offered to replace my next battery for free in 2 years when it’s time again. What a joke! The issue was dismissed by them as if I was just asking about the weather!
I will make it a point to tell everyone I know of this experience and their lack of integrity. I grew up in this neighborhood and know a lot of people. I didn’t expect to get treated like this. I wonder how many other unsuspecting people have been ripped off as well.
Feel free to send me a message if you would like more details or if you want the contact information for the HONEST jeweler and watch technician.
Thanks

My fiancé got my engagement ring here and not only is it BEAUTIFUL (come on would I say anything other than that!) but the service he got was amazing. I visit the store every so often to have my ring cleaned and everyone there is so nice and welcoming.
Paige and Andrew help us all the time and they are both very patient and friendly. Extremely helpful! I have even met Mr. Dunn himself while there and he too is very nice.
Very wide selection of watches and rings.
They also carry Pandora!
I highly recommend!

Extraordinary Service and Quality Diamond Rings!
Great Selection of Product — My Fiancé Brent and I had been looking for a particular engagement ring with a cushion halo and had gone to 3 other stores in the Broward area unable to find what I was looking for. Unfortunately, not many jewelers carry Tacori or Scott Kay rings. I was excited to learn JR Dunn carries a full selection of Tacori engagement rings and a large selection of Scott Kay. Also other well known brands such as Verragio and Artcarved.
Extraordinary Service — We were pleasantly surprised by the service provided by JR Dunn. From the moment we walked in, we were welcomed with Genuine Smiles and Warm Hellos. Not to mention they offer free cookies and beverages! We stopped in one day after leaving Ft. Lauderdale beach and the staff did not treat us differently just because we were not «dressed in our best». We worked primarily with Sam Patel (assistant manager) and the level of attention he provided was like no other.
Sam always took the time to explain everything clearly to us, without any pressure to buy. We never felt rushed, or uncomfortable throughout the buying process. Sam always was easy to reach via phone or email and very quick to respond to any of our questions. My fiancé Brent said he really enjoyed working with Sam, because he was professional and kind. He even let Brent and I sit in his office for almost an hour, while I tried to narrow down my choices! Brent picked a Tacori 2620 engagement ring and wedding band. Sam also was very helpful in working with Tacori to customize my wedding band to match my engagement ring.
JR Dunn also has an authorized Tacori jeweler, who can inspect the ring and tighten any prongs if needed.
We will return to JR Dunn Jewelers to purchase Brent’s wedding band, and other future jewelry or watches. Thank you to Sam and team for all your help!

Matthew did follow up about 3 weeks later and apologized for not getting back to me. I had already made my purchase elsewhere.

My husband buys all of my jewelry from here. My father has also been going here for YEARS! They have a great selection of stunning, unique pieces. They have fantastic service too! I literally don’t even walk into other jewelry stores, this one really is the best.

My husband purchased my engagement ring here and I always receive compliments on it. It is a very beautiful and unique ring.
We have been returning customers for 3 years now at the Lighthouse Point location. We always go see Randy, he is wonderful and always so pleasant and patient. He always goes above and beyond to help us. The service has always been great.
Go check it out, If you do ask for Randy, he is outstanding.

I have made several purchases from J.R. Dunn Jewelers over the past couple of years both in store and from their website store. In every instance I have been amazed at the level of service. Not only does the store carry some of the top lines of designer jewelry, they have an amazing collection of diamonds and the watch lines that I love as well. My most recent experience involved a very small purchase and I was given the same «love and care» I get when I have spent a lot more. A special shout out to Toni who always helps me. She is the best!
Thanks to the GREAT folks at J.R. Dunn Jewelers. As Arnold once said, «I’ll be back!»

I recently read an article about JR Dunn in the August 31, 2012 issue of the The Pelican. The article went on to praise JR Dunn about how they value their customers and pride themselves on an excellent service level. On my recent visit there I found none of the above!!!
The crown on my watch came out on a recent business trip. Since recently moving to Northeast Broward County I decided to drop it off at JR Dunn to get it fixed. The quote I received to fix the watch was for $ 1,800.00. I was told the reason the crown became dislodged was because there was moisture present on the inside of the watch and it was rusting from the inside.
After receiving the quote, I remembered getting my watch serviced at a reputable jeweler on Las Olas that has been in business for over 50 years. I decided to take the watch to them for a second opinion. They called me back and said their was no rust anywhere inside the watch. They offered for me to come in and sit with the watch maker and they would show me the inner workings of the watch. They took the time and explained how the watch works and the reason why it became dislodged. They corrected the problem and even kept the watch on a winder for a few days to ensure it was keeping accurate time. When I went to pick up the watch. They charged me NOTHING! A pretty big difference from the original JR Dunn quote.
I do want to thank JR Dunn for one thing. They helped me find my new jeweler for life. Fortunately it is not them but the place on Las Olas that has been in business for over 50 years!
Any time the subject of jewelry comes up or if someone needs a recommendation I plan on telling my story. What happened to me is just not right!

I have purchased two John Hardy items from this retailer. I had to wait a long time for both items because they get them from the John Hardy company in Bali. They kept me posted on the availability of the items and the length of time that it would take to get them. I learned about them just from googling the web for John Hardy items and I am glad that I took the chance and ordered from them.

I was disappointed that the store had a LOT less items than their website. The website has sooooooo much jewelry and is really easy to navigate and filter. Their website probably has practically any and every engagement ring, which is why the actual store was so disappointing.
I came here looking for engagement rings. The salesperson who helped us, William, was kind and patient. We saw sooo many rings. One of the pluses of this store is that their own engagement rings (that they design themselves) are very, very nice. I think theirs were the only non-​designer brand rings that I liked, since I started looking at engagement rings.
All in all, not worth making a trip to the store if you’re coming from far away because the website is better. I loved the website and came in the store to see some rings I had seen online, but they didn’t have most of them in the store.
Also, they had cookies and coffee which were a big plus because it was a long drive to get to the store and I was hungry.

This review is actually for the online version of their store. (It’s the same store and staff, except, well online)
I had an incredible experience~! I bought a pretty pricey item so I was at first concerned about the reputation of this store. Thanks to Melanie S. from Unilocal,I was able to indeed confirm it was a real store. So I wanted to know more about my item and used their online chat function. They explained everything I needed and then even sent me a pretty nice coupon code. This made my purchase much cheaper than any other place I’ve seen. They had to special order my item and they even called me back to make sure a delay was okay with me and that they wouldn’t charge me until my order shipped. Well, I received my order today and I really couldn’t be happier. Just note that an automated message will call your phone and tell you the shipping day, so don’t me alarmed with a strange caller ID number! Great service, great prices, great store. Will definitely try out their store if I’m in the area, but would also go back to their online store for any jewelry needs!
Hint: Browse around their store before placing an order. There may be «Freebie items you can add to your cart or reduced priced items. E.g. a $ 5 teddy bear with a purchase. I got a free tote with my purchase!»

Purchased my engagement ring and our wedding bands here. They are so beautiful — I’ve had many many compliments on the unique stones in my engagement ring. Kudos to Jim and Annmarie!!!