Enterprise Rent-A-Car

My husband and I rented a car from here February 16−23^rd. Our plane had been changed to the next day and we wanted to keep the rental car. We went up to enterprise and spoke with ryan. He helped us with getting the car when we came in. He said we could keep the car and the customer service there was amazing! I wish it were like this in texas. We had a Ford focus which we didn’t like at all but since the customer service was so awesome we will definitely be renting from them again. We were highly satisfied!

I have to give enterprise their due stars.
This is my 3^rd in as many months. Thank you Ryan Lansing for outstanding service. And for the nice upgrade. We are very appreciative. Again it’s so nice not having to wait in long lines at the other car rentals. And to have sincere thoughtful service. I’ll spread the word to all those traveling to Lihue on Alaska Airlines. Mahalo nui!

We’d read a lot of negative reviews about car rentals on Kauai, so we booked Enterprise because we’d had good luck with them elsewhere. The cost was competitive through Costco, though we were traveling in the shoulder season. By the time we arrived at the airport, my wife was having a severe respiratory problem, and had to be taken to the hospital by ambulance, for what turned out to be pneumonia. I called Enterprise, and they said «no problem, check in with us when you’re able.» When I got a shuttle to their office, they quickly walked me through the check-​in process with no attempt to up-​sell, which is so common in the rental business. They took me out to a Hyundai, and asked if it was OK. I said yes, and they gave me the key and directions to the hospital. The car was clean and well-​maintained. When we had to extend our rental for several days because of hospitalization, they gave us the same daily rate we’d booked through Costco, with no fuss. The return process was quick, easy, and polite, with no unexpected fees or charges, and their shuttle got us to the airport in plenty of time. This was a very difficult trip for us, and we really appreciate their consideration and professionalism.

I have been coming to Kaui for a long time renting a car each time. I have tried them all even rent a wreck type independents. I’m also now renting for a long term. Enterprise has been wonderful to work with. They give personal attention understand your concerns and are quick and efficient. There prices are great and their cars are just what we needed. Laine has been really really helpful as was Robin. We will definitely use them every time we come back each year. thanks guys!

Our flight was 8 hours late with 10pm arrival. Greeted by Jason and Albert. Fantastic welcome to the island with great customer service. Ford Escape worked our perfectly– clean and ready to go. Returned after a week of enjoying paradise to be greeted by our check-​out person who greeted us with another warm welcome and a smile. Shuttle driver then followed up with some a nice conversation about the island. Great experience with them! Thanks!

I used the Costco web site to check prices for three cars to rent in Lihue for a family vacation. The Enterprise rates were the best. There was a number to call which would make it easier for three bookings rather than online bookings. The Enterprise person would not give me the advertised rate through Costco even though this was the number Costco gives its customers for Enterprise. Had to go back on line to get the better price. Seems like Enterprise should give a customer the advertised rate on the phone or online.

Much better aloha service than Thrifty (used on the last trip). AC in the waiting area and friendly service all around. One detail that they might work on is the cleanliness of the vehicles. There was a yucky cockroach hanging out in the back window jam. Not sure if it became a passenger after we picked up the vehicle, but we removed it for the next guests.

After a sub-​par experience which is described in my previous review, I decided to grant Enterprise another chance. The manager, Matthew was eager to earn my business back, and so I allowed him another chance. He went ABOVE and BEYOND what I expected and he made the entire process a breeze. What a stellar example of customer service! He is an asset to this company, and not many managers take the time, like Matthew did, to follow up and pursue the best possible experience for his customers. I will gladly rent from Enterprise again, not only at the Kauai location, but any state I go to. Kudos to Matthew!

These guys were great– especially Jason. We had a reservation with Avis and cancelled after several the horrible reviews. We got on a bus as soon as we got our luggage and saw two more Enterprise buses right behind us. Never did see an Avis bus. They went out of their way to help us load our luggage and we’re super helpful and professional. Would highly recommend!,

Talk about bending over backwards! Matt the manager helped us it dramatically! Free upgrade to a wrangler plus HUGE discount and even brought a new jeep to us! I will never rent from anyone other then enterprise!

This Enterprise rental location really came through with great customer service. I won’t go through all the details, let’s just say the first rental vehicle had a couple of issues on the second day of our vacation. I called the Enterprise Roadside Assistance number with one of my issues and after being on hold for over an hour they were not able to resolve anything. Good thing there is AAA tow service on the island. I angrily made a call to the location office to report the issues. Ashley and Ryan were very accommodating in listening to our concerns and respectfully listened to my wife vent. We turned in the original vehicle and they upgraded us to a nicer vehicle without any hassles. We were back on vacation mode. I would use this company at this location again.

«It’s Just a Car. Chill Out.»
I get off the plane and follow the signs.
I find the shuttle and climb aboard.
I ride for some minutes then get off.
I walk inside, an associate greets me.
I wait as he’s unable to get kiosk to work.
I walk to the desk and he uses a desktop.
I walk outside, have a choice of cars.
I choose one quickly because it doesn’t matter.
I am by myself and aren’t trying to show off.
I walk around the Altima and point out existing damage.
I sign on the line and am given the bill.
I wave to the nice associate and then I leave.
I drive the car for a week and return it.
I get my receipt and climb onto the shuttle.
I have the same experience at every rental place.
I guess there is something wrong with me.

Conflicted here. Unfortunately we started off on the wrong foot because of the online reservation system. I reserved a jeep way in advance of our trip and secured an awesome rate for 10 days. Well a week prior my husband suggested that I make sure we add car seats so we don’t have to worry about it when we get in as it would be a late evening arrival. Unbeknownst to me, that change affected the entire rate of my reservation. I contacted customer service and they assured me that if I presented my original confirmation, they would honor it at my destination rental location.
The team was indeed helpful when I arrived, assuring me that they would honor my original rate. We even got an upgraded jeep at no extra cost due to availability issues. Sweet! They were quick about getting us in the car and on our way. The car seats were not in good shape, but expected that. Felt like a rip off for my son’s booster seat, but my husband didn’t want to bother with schlepping our own car seats, so we swallowed the cost there. Also a bummer to find out after we bought an Auxillary cord to connect our phone to the speakers that the Auxillary port was beat up and not working. Not a huge deal but still…
Major points. The next day I received a very unexpected and personal email ensuring that my rate discrepancy would be corrected before my return, not to worry, enjoy my trip, etc. Impressive.
But then I returned the car… The lady in the drop off line, scanned the car and print out my receipt which stated I owed $ 200 more than expected. I explained that there was an error with the rate that was supposed to have been resolved. She snapped at me stating, «well, you brought the car back without a full tank so we have to charge you!» So rude to me. Kicking myself that we forgot to fill up but $ 200 for gas!!! I asked to speak to the manager, another lady came out and they proceeded to discuss as if I was making it up. Finally I spot the manager that helped me the first night. He was apologetic and explained that it had indeed been fixed but wasn’t reflecting in their handheld devices or something. He got us checked out and on our way.
Beware of their online reservation system. Don’t make any changes to your reservation online, call customer service first. The manager that helped was so great but what a hassle!

Don’t waste your time anywhere else. After reading bad reviews of the other rental car companies, I paid extra for Enterprise. I was not disappointed. Check in and check-​out was so fast and easy. No upgrade pressure or shadiness. The employees were super nice and professional. I’ll be back.

Highly recommended over Hertz in the Lihue area. We had a reservation and they had our car set up right away, such a quick process!
When you get to your destination after a long flight, the last thing you want to do is sit around waiting for people to do their job! I was shuttled over, got my rental, given options to upgrade (Which were way overpriced, but you have to consider the source and location) and got into my car all in time to get back to the airport because our bags even came out of the carousel.
Return was even easier, we just dropped the car got everything out (Left it pretty dirty due to our hikes and beach trips) and the shuttle driver took us over immediately. It was definitely effortless and couldn’t appreciate it more! Friendly staff, awesome selection of cars and fast and easy!

I was so blown away by the outstanding customer service I had to post a review. I’ve used Enterprise in the past and they’re always polite and competent, but the manager who took care of us at this particular location went above and beyond. I can’t remember his name, but he was a recent transplant from NY (I’m an east coaster too, so it stood out). I really can’t thank him enough for the excellent start to our vacation!

The staff here know how to make you feel the Aloha. All smiles and helpfulness from the get-​go. I am always a bit nervous about car rentals but I felt like I was in good hands. You go to the booth at the airport, they check you in (I had an online reservation), then you go behind the building to get picked up by the shuttle. The shuttle says Enterprise on it (and Alamo, too, I think). The shuttle guys are friendly and helpful. At the Enterprise lot, I was directed to the back, they said pick a car from the last row… scored myself a 2014 Hyundai Elantra! What what!

I’m so happy we rented from this airport location, rather than somewhere else in the island. They stay open til 10:45pm or so, and I had accidentally locked my key in the trunk of the car, at a restaurant near by Lihue. I called them, they answered right away. They didn’t send a tow truck — Rather, one of the guys from the office came rushing over & found us within 10 – 15 min of my call. Granted we were nearby the airport, but that was ridiculously quick response time! The guy was super friendly, opened up the car in no time, and we were on our way. Talk about service! Also, check-​in and check-​out was a breeze. Thank you Enterprise. You totally rock!!!

Scored a sweet deal on Expedia for a mid sized SUV from Enterprise… when all the economy, compact and standard size cars were the same price or more across the board. Total for a day was $ 48.
I was skeptical that maybe my reservation wouldn’t stick since I was booking the night before through a third party no less. Nope! Everything worked out swimmingly! The shuttle from the LIH airport to Enterprise runs about every 5 minutes (5:15 am –10:30ish pm). It was 6:15 am when I got there so it wasn’t busy. The guy working the counter was very friendly… even let me pick out which SUV I wanted– out of about 5 different ones. Of course, I went with the Jeep that I am way too short for. ;)
Return was a breeze.
Always have a great experience with Enterprise and the one here at the Kauai airport is no different! Great job, great price!

Everyone here is very nice, helpful, and cheerful — especially Ocean, who helped us through our reservation!
They’re switching to an automated check-​in service, so it was a little awkward with three Enterprise employees all at the counter who didn’t have much to do because they were obligated (I’m guessing) to show customers this self check-​in process. They definitely helped when we had a question, but clearly this system is eventually meant to replace them (sad face.) and let customers completely check-​in on their own.