Hawaiian Airlines

Thanks Hawaiian Airlines lady on the phone. Told me it would be $ 130 to change my flight. Then I asked about stand by. She said that was an option too. I asked her how much to fly stand by and she said there was no fee, no gaurantee but no fee. Confirmed when the flights where, checked out early, returned rental car and now at the desk. $ 30 fee each. Ouch. Aloha.

It is always a gamble to fly as a non-​rev passenger using reciporcal cabin seat agreements with other airlines.
I was trying to get from LIH to KOA via OGG. Two short and simple flights. Agents said «you would have better luck going through HNL. It’s a gamble.» But I wanted to go with my friend who had booked full fare tickets.
So I took the gamble and got on! Both flights on my first try! They fly 717s between islands. The seats are comfy. You get fresh guava juice, even though you’re in the air for like a half hour or less. Aaaaand, athough both flights were packed, I had room to stow my luggage (which was getting heavy at this point, because I bought pineapple and macadamia nuts, and a bunch of stuff to bring back to my loved ones.)
Pretty easy experience. Listing was effortless, although they seem to prefer that you list at the ticket counter, as opposed to gate. And you cannot be in uniform.

This airline somehow went downhill fast and is just doing crazy things now. Never had a worse airline experience. Like another reviewer wrote here, the Hawaiian Airlines gate agents think they can just bypass the Air Carrier Access Act and the Americans with Disabilities Act and actually DENY flights to people with disabilities. It is disgusting. Never mind that I’ve been flying my whole life, my dad was a pilot, and I have a condition that poses absolutely no risk to myself or other passengers when flying. I was actually denied access to a 30 minute flight from Honolulu to Lihue. Just the day before, I had taken a 10 hr, nonstop United flight from the D.C. area to Honolulu with absolutely no problem. Again, never had a problem flying before. After I made a formal complaint with the airline directly, I was told a supervisor would be getting back to me. Never happened. I was treated with extreme rudeness, hostility, and indignity. As a matter of fact, my basic civil rights were grossly violated. These employees have no idea what they’re doing. Thank goodness Island Air is coming back to Kauai. I will never fly Hawaiian again.

I have always flown Hawaiian for years and my entire family goes to Hawaii twice a year and I buy them all tickets but this time has been a very horrible experience as they lost our luggage and told us it would be delivered to our hotel in an hour. That was approx 1:30 in the afternoon and here it is almost 9:00pm and my entire family has no luggage. I called them and got a very rude lady that tried to give me another number to call someone who was maybe loading the luggage on a van. This is a nightmare I just went from a raving fan of Hawaiian to possibly never flying them again!

I really like Hawaiian. The extra comfort seats are basically first class at only $ 100 extra per ticket. They still give you a free meal and the attendants are very friendly! It sucks that they charge you $ 25 to check bags, but most airlines are doing this and if you buy your ticket with a Hawaiian airlines credit card, they waive that fee. About I get on a flight right now, maybe I’ll have to edit this review! Fingers crossed that it will be like every other flight I’ve had with them!

Ripoff alert! I had to change my flight to the mainland a day earlier and they wanted to charge me $ 350. I went to Priceline and bought a new ticket for $ 264. So basically no help and tried to take advantage of their customer. They may get away with it for awhile until the reviews catch up with them!

Baggage fees are a scam. Hawaiian Air won’t check bags to your connecting flight. In Honolulu we had to walk a mile between the Inter-​Island terminal and United Airlines lugging all our bags to have to recheck them.

This is the second time I traveled with Hawaiian. The first time was nine years ago. I found their staff to be courteous and helpful. The on board meal is a nice distraction, even though it wasn’t very good. The seats are comfortable and the cabin was clean. I would definitely fly with them again.

Terrible airlines. They wanted to charge me $ 50 to fly standby on an earlier flight with seats available. They were rude and inflexible. This is an awful business and I look forward to their future bankruptcy and the starvation of their Kauai staff. I’d rather ride a Greyhound Bus along the bottom of the sea sitting on hypodermic needles with a meth-​addicted seatmate than ever do business with these morons again.

The plane was a clean and comfortable 717, a plane I’d never heard of before. The cabin crew were pretty much absent and hands off during the 45 minute flight from Kahului to Lihue, a big contrast to the crew that had looked after us on the Hawaiian flight from Oakland. But the number of takeoffs equaled the number of landings and the number of bags checked equaled the number of bags retrieved, so that meets my criteria for a successful flight.

On last flight to Honolulu and the flight attendants were all awesome and very friendly. Funny to. We like this airlines for island hopping

Folks in Hawaii think of the airlines as a city bus, since they use planes to hop to and from islands. In return, Hawaiian Airlines ACTS like it IS a city bus. They provide bad customer service and a «we don’t care about you» attitude. I hope to visit the islands as many times as possible in the future, but I also hope to avoid this lousy airline just as many times.

We had a great flight from Phoenix Dec. 26. Long, 6-​hrs., but much, much better service and seats that are more comfortable than other carriers. Despite the fact that I’m a dedicated Southwest customer, it’s so nice to have a fresh fruit plate delivered to your seat plus an invitation to come on back to pick up some more snacks.
Our new favorite carrier.

Poor customer service and old airplanes.
The flight I was on had to deplane. This was after a 2 hour delay. They had us go back on only to be asked to get off the flight a second time… Really?

I had a pleasant experience flying Hawaiian Airlines from Maui to Kauai. They boarded our plane early and took off on time. The baggage fees weren’t ridiculous, and they give a discounted baggage fee to reward members ($ 15 instead of $ 25). The staff was pleasant and the plane was old but clean. I really couldn’t have asked for a better experience on my 45 minute flight. Will continue to fly Hawaiian and recommend to others!

I dig it, Man. Their tail logo is like, pretty, and I mean, you’re in Hawaii, so, what’s not to like??? Aloha!

I take this Airline all the time, when I go from Oahu to Kauai.
(RIP Aloha Air)
I love 50 minute flights with friendly stewardesses and sweet pog juice.
Mahalo.

Everything went smoothly with flight 63 this time, no weather delays, in fact we were half an hour early.
We pre checked our bags online, printed the boarding passes, and did everything possible to avoid delays. And it worked great! We hopped out of the car, right into baggage check, slipped through five levels of TSA security and into a restaurant for breakfast in less than half hour. Plenty of time to relax and have a Starbucks!
Boarding was as smooth as any with an organized filling of plane (rear seats first) and take off was quick.
Service on board was Hawaiian greeting style with complimentary prepped (bagged) breakfast, but nice. Later in the 5-​hour flight they had complimentary chips and rum punch. Landing was early and smooth, deplaning quick and only a short wait for bags. Well recommended.

Possibly the worst customer service I have ever experienced. A diamond co-​chair status means nothing and the counter service was pathetic to say the least. Raise your standards and respect the status of Delta diamond members and don’t treat others with electronic check in status as the preferred and you might win my business back, until then I will take a boat between islands.

Not a fan! Deeann was not the most customer service friendly person. Needs more training on how to deal with a frequent flyer. This was on Sunday April 14^th at around 2:00pm at Lihue, Kauai Airport!
The plane was very comfortable, left on time and arrived early, very clean and the flight attendents were great!