D & P Autobody

I chose this autobody shop after looking around for about a week. My husband went in and spoke to Dave the owner and he said it sounded like a good place to take my 370Z. They had my car for roughly 2 weeks and I felt good about my decision to take it there until I called up one day to find out the status and was told that my car had been finished a few days before.
No one ever called me to tell me that my car was finished, we always had to do the calling for a status update. When I asked Dave when I could pick it up I was told that he had not received the insurance check that USAA had mailed a few days previously. He told me firmly that he was not going to give me my car back until the check was in his hands. He is the one that demanded that USAA send the check to him instead of to me. If I would have gotten it, it would have been directly deposited into my account the same day or the next.
I had a rental but my time-​frame to have it was over so I was stuck with no vehicle for a week all because he wanted to hold my car hostage. USAA even called him twice to give him all the check info but he refused. For a businessman who has been in business for 25 years, he should know how insurance companies work and not hold his customers hostage like this.
They did a nice job on the repairs and for that I give them a 4 but the service and the hassle dave put me through reduces it to a star. bad bad way to conduct business. I will never go back there and will tell all my friends and family not to go there either.