T-Mobile

I have been to this store four times, the last an attempt to return an incredibly expensive free tablet. The first time there was to activate my new phone, which went well. Then I was offered the free tablet. I thought I had asked all the right questions but apparently not. Imagine my surprise that I was charged for a $ 20 a month data plan – and I barely used the tablet. I returned when I had problems receiving text messages on my new phone. The young lady helping me had no idea how to fix the issue; a young man intervened. He also had no idea. I fixed it myself and returned a third time to the store to show him what I had found on the Internet. THEN I received the bill and called T-​Mobile about it. Yes, the tablet is free but I must have the $ 20 data plan. I asked if I could just return the tablet and the rep said yes. I went to the store and the same young man, for whom I almost feel sorry, once again interrupted the young lady who was helping me to intervene with the bad news that there is a 14 day return policy so basically I was screwed. Back onto the phone with T-​Mobile where a lady explained I could have a «pay as I use» plan, which would still mean I didn’t have to pay for the tablet. Wrong. While I am not paying for the plan because I haven’t used it, I AM now paying $ 7 a month for the free tablet. I give up. As soon as this 2 year contract is over, I am taking my business elsewhere – to a place that at least will give me consistent answers, even if they are not correct answers. Ugh.

Once again we try going here to conduct business and the store manager is not very knowledgable with products that T-​Mobile offers nor is she very savvy with her service skills.