The Home Depot

They don’t have a tool rental department. Although the store was fully stocked in some areas but the areas that I needed to make my purchases from they didn’t have what I was looking for. Customer service was decent; I mean if you are coming in here for something you should have an idea of what you are looking for. If you need help I hate you have to hunt people down but that’s the joys of home depot! Lol

well i haven’t shopped here in awhile but i had such a horrible experience there i feel compeled to write this. i went there to get concrete, sand and stone (i make garden benches on the side) well i had two big carts loaded with stuff and i mean loaded (more loaded than a wino in downtown atlanta on a friday night) ! the back gate was locked so i left my carts and went all the way to the other side of the store. i told the clerck what i had and she rang it up. i then asked her to get someone to open the gate in garden supply to let me out, the clerck told me that it couldn’t be unlocked ! so i asked if i could get some assistence moving my carts to that side of the store, she told me they didn’t have anyone to spare. i asked to speak to the manager. The manager got there after about 20 min. i explaned that i couldn’t drag thoses carts myself about 2800 lbs each could i get some help? she said she couldn’t spare the workers (i looked around and saw 4 employees standing around talking), i pointed them out and was sharply told that they were busy with something else, the only thing they were working at was my last nerve !! well then i asked her to open the back gate long enough for me to push the carts out and was rudly told no. at this point i just wanted my money back. so i told her to give me my money back, she said i had to fill out a form to get it (funny i didn’t have to fill one out when i gave them my cash) i told her i wouldn’t fill it out that i gave her cash she could give it back, she declined to give it to me. so in my loudest voice i started yelling I CAN’T BELIEVE YOUR STEALING MY MONEY PLEASE GIVE IT BACK SO I CAN GO TO LOWES!! Well it only took three times and that money appeared faster that speedy gonzales. i allways go to lowes and just to let you know they will beat home depot prices every time. they have the worst customer service i have ever experienced !! i have boy cotted them for a decade wich will turn into a lifetime boycot. i can’t say it enough lowes lowes lowes.

Terrible! No one offered us help. Associates were rude. Lots of yelling. Maybe they need walkie talkies? Waited 20 minutes for ONE small piece of wood. Additionally, a lot of the associates weren’t very knowledgable of the products carried in the store. If you don’t have enough employees to service your customers without them disappearing for 20 minutes you need to hire more people that actually know what they’re doing.

I am not a Home Depot fan… or any of the big box building materials stores.
I did wander in yesterday to shop for a few timing devices and bulbs. I asked a salesguy in Electrical who told me «hello» but didn’t follow through with“can I help you find something”…“where are the plug-​in type of timers…” and got a «two aisles over» and went back to what he was doing.
No big deal… I had walked past them a couple of times because someone had stowed a hydraulic lift in the aisle in front of them. I was able to poke around the lift and found what I was looking for; boxed up in a unblemished cardboard box for an outdoor multiple timers; and my other selections of interior timers.
I spent a bit of time today putting back together a returned outdoor timer that had nothing of the directions, warranty info left inside the box. The timer cam and center plug was lying loosed in the box. There was nothing to indicate how to put the items back together and to cinch the spring loaded activation switch out of the way to allow the timer cam to be seated in a hi-​tolerance receptor beneath a spring loaded weather cover.
Put together and tested… it worked, but the fact that the unit was returned and re-​stocked without checking. NO discount on the unit… it was just put back in place and sold as new. If I were shopping at one of the old electrical fixture outlets that HD helped to put out business, the volume of business and personal control of inventory would not have been an issue. But… it IS an issue for both HD and their big box contemporaries.
In old electrical shoppes, there were fixture and component clients… contractors; that knew the score about what was on site for installation. The general public components were made for the general public… plug and play is probably as good a description as any. The idea was… the fixture had to be able to not fall apart or compromise it’s UL listing by non-​electrican types tinkering with non-​general public servicing parts.
The unit (a GE Outdoor timer that could handle six fixtures) was one that should have easily plugged into an outdoors receptacle by the general public. As it was, the unti would not work if I hadn’t tried to work around the activation switch issue and although it was only 14 miles between here and HD to make a return; I just could see myself walking back in to Home Depot today… or ever again.
My last time at Home Deport Lilburn is indeed my last time.

Being honest, I rarely go to this Home Depot because quite frankly, I reach the Lowes first (not a dis to the depot though)…but there has been a time or two when I couldn’t find what I needed at Lowes so I took the drive here and well, it’s Home Depot. No issues with customer service, although I will say it’s much easier to get out and back onto 78 than it is to get in, but you’ll find your way. So yea, it’s been a pretty standard/​solid experience the times i’ve come here and this review wouldn’t be complete without an Honorable mention to the krispy kreme that shares the parking lot… mmmm