B & B Package Express

They used to be helpful. We have a motel in town, and when a guest left something behind, we would have the guest call, set up arrangements, and we would drip it off, with the name.
Now, they want us to do their job. We must get all the guest info, and billing stuff, and take it down there. I don’t even know how this is legal. Don’t they at least need verbal autho from the guest?
Apparently a 3 minute conversation with the guest, to get the info is too «time consuming.» Since they want us to do all this, instead of driving to them, on the other side of town, I am not just packing it up myself, and taking it to the post office. It’s too «time consuming» dealing with them.

I guess when you have a monopoly, you can do pretty much what you want. I dropped off a pre-​paid return and was told I had to pay a $ 1.00 «handling charge.» The salesperson gave me a receipt that did not reflect the $ 1.00 I paid. She said the receipt was for FEDEX purposes only and not to show my payment! From the comments from others, I guess I got off lightly, but that was my last time to darken their door!

There has been a change in the staff apparently! I sent an international package today and the lady working was cheerful and helpful. She had a lot to do with my package as it was a complicated process and had several customers who came in while she was working on mine. I told her to go ahead and help them because they had pretty straightforward things like a fax and a package drop-​off. She was still able to give my shipment the attention it needed and provided me with a chair while she worked. Even though it was complicated, she never lost her cool serving multiple customers. Her name was Tracy and she was awesome!

This place is very incompetent I had two packages to ship out going two different places I made that perfectly clear gave them the two addresses the woman wrote it up right on the paperwork then made two labels with the same address. I caught it when I got back to my rv called them 20 minutes after I dropped them off. She said they where already gone and she would contact fedx and have the package rerouted. I asked them to call me back when that was done never heard a word so I called them and they told me that it was rerouted but when I tracked the package it was still going to the wrong address. When I called again she was rude and said to be patient. These are antiques worth a lot of money and then if I am lucky the person that gets both packages will be kind and ship it to the right address and I will have to pay for shipping again after paying 38.00 to ship it to the wrong place it is bullshit. I would not ever use this place again how hard is it to get it right.

I would give it 0 stars if possible. The place is terrible. I purchased a piece of artwork from Pacific Artists Alliance, Artist Coop Lincoln City Oregon. They recommended B & B to ship it… What a mistake. B & B did such a poor job packaging the art that it was damaged extensively during shipping. They refuse to take ownership for their problem and acknowledge they did anything wrong. This attitude is even after Fedex did their review and submitted a report saying the packing company was at fault.
STAY AWAY

Don’t waste your time, money, or good day going here. I was selling a house long distance and needed to get the papers over-​nighted and back to the real estate agent across the country — I haven’t lived here that long, and took the word of the Fedex help-​line to find a place local to send out — The «counter» woman was chatting up somebody on the phone and couldn’t be bothered — when she finally did look me in the eye, she sighed one of those long, wet, spittle-​filled huffs and was obviously annoyed to be interrupted, and practically scolded me for bothering her — then had the nerve to demand that I pay her a GRATUITY for the service of accepting my pre-​paid, already filled-​out and sealed envelope. «We ask for a donation» means it’s not a donation — it’s a charge.
A SERVICE CHARGE JUST FOR LETTING ME HAND IT TO HER AND KEEP HER FROM GOSSIPING FOR A FEW SECONDS?
That’s not a gratuity — it’s extortion.
I was concerned that if I didn’t give her what she was demanding, she would probably lose my envelope down some crack in the floor, straight down to hell! All she did was take the envelope, take the GRATUITY, and put the envelope into a stack behind her counter. Then she had the gall to look smug and smart-​assed, and go back to her important buzzzing on the phone.
Next time, I will drive to Salem. Or Portland. Or DENVER. It’s worth the time and gas to never give these people another moment’s thought or penny.

I would not recommend this store to anyone. The owner is rude and «grump» to put it nicely, it’s as if she would rather not be bothered by you giving her your money. The only saving grace is her daughter who is helpful. Over all it was a bad experience and cost over twice what UPS does. I will be taking my business elsewhere.