Sears Auto Center

Rip-​off Artists!
I got a new job that requires me to drive 78 miles a day. My extended family got together and placed an order for me to get new tires of the highest safety and quality and have them installed. They had requested and paid for specific valve stems, and other various checks to brake systems… etc. These guys were a joke! They called for me to come get my vehicle 4 hours after my appointment time. When I got there, yes they had changed the tires, but left the old cracked valve stems on! Had my husband not checked while they kept me distracted inside I WOULD BE BROKEN DOWN ON THE HIGHWAY IN DAYS ! The manager stated, he was going to give me my money back. Seriously? We had to wait another 2 hours… in Lincoln Park.
Worse, it’s been 13 days since I got new tires and I decided to get the recommended rear brake replacement the Sears mechanic suggested. The mechanic shop that worked on my brakes are old quality, years trusted. They discovered something shocking… SEARS MECHANICS LEFT THE OLD ALUMINUM VALVE STEMS INSIDE MY TIRE! Certainly not recommended by any repairman!

Not even decent service for over 900 dollars!

I’m going back today to have the stems removed and the tires rebalanced. I’m almost afraid to let them touch my car again!
Let’s see how my service is today.
The Manager «D» took care of my tire issue after a 1 and ½ hour wait, where we learned 3 OTHER people were back in the shop for a SECOND time to have something reinstalled or fixed that was improperly done the first time.
What a joke! The manager insinuated we lied about the valve stem inside the tire. After pulling the tire off the rim he called us back and told us he didn’t find anything inside… there was our valve stem right on the floor (aluminum they only came on certain models) …TERRIBLE SERVICE !!!