Caliber Collision

Went in for simple repair for outside mirror. Was given a quote by Dan. I was told it would be less expensive if they were able to use existing part. When I went to pick up vehicle, they were able to use old part but would not reduce price as was said by Dan. After arguing several minutes with Dan he did not remember telling me price would be reduced for using old part. He told me it would be more expensive if they had to use new part for mirror. The quote mentioned nothing about it being more expensive. Usually a quote is high to cover all costs, but NOT Dan from Caliber Collision in Lincoln. Dan is totally incompetent and I learned the hard way, GET IT IN WRITING because Dan is not a trustworthy individual and gives businesses a bad name.

Hi everyone our car was rear-​ended, I took it to Caliber Collision in Lincoln, CA for the repairs — Great job, great service and timely. Andrew took care of us and would recommend him and his team, thank you.

I was rear ended in a car accident a YEAR ago, at which time the hydraulics on my lift gate went out. After my insurance company agreed to cover the replacement, they replaced the lifts, but the door would NOT stay open, slamming onto my head and the back of my legs when I crawled in to get groceries. When I brought it to their attention, they replaced the shocks immediately… but they still didn’t work. Instead of throwing their hands up, they worked for MONTHS trying to figure out why my door would slam shut constantly, until they finally figured out how to fix it, and called me to replace the parts AGAIN. Today my lift gate works like new, thanks to Terrie and her team!

Was a return customer and wanted to get my kid’s car repaired. I didn’t make it past the receptionist this time. Rude, unfriendly, and apparently way to busy for our business. You wouldn’t last a day in my company! We went with another business and told our insurance company how we were treated. See ya!

I wasn’t at all impressed with the body shop and would most likely use a different shop next time. I specifically asked that my wheel that was hit during my accident to be replaced and they stated that if it could be polished out that it would not need to be replaced but when I picked up my car the wheel still had marks on it and they told me that it was most likely curb rash, on a car that only had less than 20K miles on it? I THINK NOT!!! THE WHEEL «WAS PERFECT» THEN!!! The button on my trunk for my trunk release was loose and not working without the car being unlocked, they said they would order the new button and fix it but guess what? It has been almost two months now and I have not heard one word from them!!! Per my insurance company, AAA, they were supposed to refund my 100.00 deductible and guess what, it has been almost two months for that as well but no sign of the 100.00, Ya, I most likely would try a different shop next time, if I have the misfortune of needing one.

Way over priced. Walked in here to ask for an estimate for a very minor repair and got a quote that was $ 300 more than other body shops around i would definitely shop around this place will take advantage of you!!!

We took my truck to Caliber Collision after it was damaged from a «Hit and Run». The employees were friendly and the shop is run efficiently. Our truck looked excellent when they were finished. I would come here again if any of my vehicles ever require this type of service again.

Great people, very helpful, constantly trying to make you more comfortable every step of the way, quick and easy services, and I felt like I was in and out within the hour. Great work everybody, please keep it up

These folks do gorgeous work (that they of course stand by), the customer service is top notch and pricing is competitive. Nicole was incredibly helpful and pleasant… HIGHLY RECOMMEND.

Used this shop on three occasions. It’s hell driving in this city. Anyway, the shop has an auto rental agency on site to use or they can take u home and pick u up. They have been honest and competitive in their pricing and fill the insurance paper stuff out. They have a very polite staff that tend to business, no wasting your time. The car has been delivered each time when they promised, washed and vacuumed. You do a walk around eww! and ahh!, and your gone! No names are appropriate for this shop because they’re a Team. Ray

VERY PROFESSIONAL, VERY THOROUGH AND VERY HONEST!
I dealt with a man named George, who took a good hour assessing my damage then sat down and when over the bill categorically, making sure I understood all the terms. He explained that some parts wouldn’t be actual new Honda parts and why. He showed me my insurance company policy on that and informed me of my choice to upgrade.
I felt he was very very knowledgable and honest. I felt he was being honest when I asked were it his car was there anything on that list HE would upgrade.
He took the time to show
me who they get their parts from, presumably so I could look up the company and make sure I was comfortable with them. I could tell he was proud of the companies he deals with. He was very confident and above board.
I was glad I bypassed the local place which is associated with a car dealership and got bad reviews and drove an hour to have my car assessed and fixed here. WELL WORTH IT!!!
We have a rental policy and I was able to rent a very nice car from the rental company out insurance deals with because they have an office right inside this business. Soooo nice! No one had to meet me there and pick me up etc.
George called me several times throughout the time my car was there and updated me on what was going on.
This is truly a 5 star business!!!

I have taken my car here numerous times for accidents (none which were my fault, I must point out) and they have always done a good job and that’s why I always go back. They are excellent in what they do and I highly recommend them.

I highly recommend this body shop!
My vehicle was vandalized one night. I found it the next morning. This created an urgent situation for me to get immediate service. Mike found a way to squeeze me in and turn a dire situation into a memory. The management, Terrie Bowers to be exact, was excellent by understanding my situation all allow flexibility to the staff.
They were highly professional and certainly helped to reduce my stress level, Without their help, this would have been a VERY expensive ordeal.
It is nice to know that I can count on them in the future to take care of me.

My mom had her car fixed up here and she couldn’t be happier about it !! The customer service was excellent and repair job was done perfectly. They even finished the job in less than the quoted time. She received email updates on what step the were at in her repair process, and phone calls from the service agent letting us know how everything was going.
FANTASTIC JOB GUYS !