Critter Creek Veterinary Hospital

I brought my two year old Maltese, Bentley, here to have anal gland surgery. I arrived at 7:30 a.m. and the Dr. who was scheduled to perform the surgery was not there. I was told that another Dr. would do the work (won’t mention names). I was uneasy about the switch, but decided that we were there and he was in dire need of having this procedure done. I called to see how he was at 1:00 p.m. and was told everything went well and he was recovering. I came to pick him up at 4:30 p.m. and was asked to pay and was given his meds. I asked to speak to the Dr. as I had some questions about the condition of the anal glands. It was only then that I was informed by him that there had been an «accident» and that during the procedure his scalpel slipped and that he had perforated Ben’s rectum wall. To «repair» (stitch) the rectum he had to cut the muscle to relax the rectum. The Dr. warned us about possible incontinence, blah, blah, blah. I couldn’t hear anything after that. Needless to say, I was devastated. Not only did Ben have two anal glands surgically removed, he now had a perforated rectum and the rectum muscle all cut up. We took Bentley home and watched the agony over the course of the next two days. Sunday morning at 3:00 a.m. we took him to Loomis Hospital and had him put down. When I wrote the owner/​doctor of Critter Creek (won’t mention name), he took NO, I reiterate NO, responsibility for a total lack of medical veterinary competence and basic animal care! Beside losing my sweet companion and best friend, I was never offered recompensation even for the botched up surgery!!! I have never shared this account with anyone. It was always too painful to address it, even now.

They have always provided great care for our furry family members… Staff has always been very nice as well. I have taken 5 animals here, had to have one euthanized and although it was a difficult experience, they were very kind, understanding, and accommodating…
I am surprised by some of the negative comments, as personally I have had nothing but a very positive experience here… and the reason we started going here was because of a less than personal experience that we had (along with crazy high prices) at Loomis Basin…

Do not take your pets here! I called and scheduled an appointment to have my dog’s vaccines brought up to date and have a dental exam. About an hour before her appointment, her stomach became upset and she vomited. I called the clinic to ask them if I should bring her in another day since she wasn’t feeling well. They suggested I bring her in for a «wellness exam» to figure out what the upset stomach was from. I explained to them that I knew why her stomach was upset (she ate a little too ripe of an avocado) and that I would prefer to just give her the day to feel better and bring her in for her shots the next day. The doctor insisted I come in. I didn’t feel comfortable ignoring their advice, so I brought her in. Long story short, they charged me $ 25 for a «wellness examination» and the doctor suggested I get a intramuscular shot for her. She had only had an upset stomach for less than 2 hours! I told him I didn’t want to «jump the gun» so to speak, and that I’d prefer to wait at least the night. The doc seemed irritated and was condescending. He made multiple comments that upset me including «you really shouldnt let things like this go because she is small». I just wanted to give her doggy stomach a chance to work it out. btw its now been about 3 hours since she last vomited and she is keeping fluids and food down. He said «well, I don’t know why you came all the way down here then.» I said «actually my appointment was to get her up to date on her shots and dental exam… YOU insisted she be seen for the vomiting» he seemed confused as if he had no idea what I was talking about. When the vet assitant came in to give my dog her shots, she was so careless it was infuriating! She grumbled at my dog for not holding still when she wasn’t even holding her at all and had to explain to ME how to hold her down while she gave her 2 shots that left her bleeding. The assistant didn’t even try consoling her. Also, when her temperature was taken, she jumped two feet in the air because the girl (without even touching her to warn her) shoved the thermometer up her butt. Fianally, upon checking out they tried charging me for her heartworm prevention even though I mentioned THREE times that I was getting her meds online. I never write negative Unilocal reviews. But this place deserves worse than that. Also, they gave me a quote of over $ 500 for a dental. Cirby Sunrise in Roseville is doing the SAME dental work for just about $ 240. Do yourself and your dog a favor. Find a facility with more caring, open eared staff.

I brought my dog in for dental surgery, and there had been a mix-​up over the quoted price. The Dr. was not reachable at the time, and I needed to get to work, plus my dog had stopped eating and lost significant weight. I went ahead and told them to proceed with the surgery. When I came to pick him up, they’d done excellent work, and the Dr. had been reached and authorized the bill to be at the quoted rate. Not only are they a skilled, compassionate professional veterinarian, but also ethical and customer service based. We’ve found our family vet.

Dr. Morrow has been in charge of our pets for over 10 years. He is the only one we allow to treat our family. His professionalism, and genuine caring would be hard to match anywhere. We always know that when we leave our dogs with him, that they will receive the best possible care and that is a great comfort.

This place is garbage. All they want is money from you and offer no solution to your pets needs, just temporary fixes. They charged me for pills for my dog because because she kept having loose stool. It temporarily fixed the problem but the day she took her last pill she had diarrhea again. Their solution was an expensive dog food and more pills. I bought them because they said they could refund me for both if it didn’t work. When I went home I decided to just feed her rice and chicken instead and her stool is back to normal! Go figure, no pills necessary (figured her issue was the brand of dog food we were feeding her). Now that we want a refund for the useless temporary-​fix pills they said they wouldn’t give us our money back.
I really wanted to trust this vet office but looking back on all the things they charged us for (also gave my dog a shot that would fix her for a week, another $ 50), I realized that they are money hungry like all other cheap businesses. All they could’ve said is try some home remedy solutions and instead just tried scamming us for more money.
I don’t recommend this place when they lie to you so you can buy more pills and not offer a refund when they clearly said they would when I purchased them.

Just not good enough to take my dog back. Vet mainly let staff do the work was sold pills out of a bulk container and overcharged. When My sick and dying Dachshund needed to be put down they told me they would charge by the pound for this service. Really?

I’m sorry but our records show that it was your office that did the neutering of my puppy back in May of 2008. His name was/​is Tank and he is a jack. I am trying to find the records that have the vets information but right I was able to verify payment to your office. Unless I can find information to the contrary, my rating will have to stand as it was the worst and most uncaring vet visit we have ever experienced.

This vet is terrible! We took our brand new 10week old puppy in who they diagnosed with parvo. When I got there to see my puppy he was in a cage in a back room that was filthy and next to a running washer and dryer. They would’ve left him there alone all night (they have no night staff). I made calls and got him to a 24hr care hospital which is what he needed for a chance at survival. If this was a decent vet, they would’ve let us know that they didn’t have to resources necessary to care for our ill pup and let us know of places he could go to. Instead no options were given until asked because they said, «most people don’t want that because it costs more». Critter creek you need to focus on the health of the animals and not the money. I am disgusted and will let everyone know to keep any sick pets away from there!

major rip off. will vaccinate your dog with shots they do not need then try to charge you. they were actually told to only give a rabies shot to the dog and gave it all vaccinations and said he was due. showed the records where it had been 3 months earlier. they still wanted to be paid. dog is sick now. beware!!!

Visited Critter Creek for the first time today with my two critters Lilly and Ginger. I found them to be friendly, professional and not pushy. Thank you for the great experience :)

The staff are friendly and very efficient. I booked my dog’s appointment just a few hours in advance and they were able to get me in! I was able to get an estimate right away and costs were better than where better than where I took my dog before.

Sadly, my Max passed away in my arms on November 13^th, 2013! Also just saw a reply from Tom Morrow, the Owner and a Veterinarian at Critter Creek regarding my review and medical care of Max. He had enough nerve to send me a message on Unilocal about my complaint instead of writing me a letter or calling me or even speaking to me face to face! This should just go to show anyone thinking of taking their pet here to never use this Facility. From my experience with all the Staff, they are all very rude and display zero compassion! Seems to be all about the money with them.

Wow. This is unreal and I hope you’re shut down! The fat lady vet should find a new job! I swear she hates her life! Just got back and my dog is my child and whatever I want you to check should be fine and not questioned with attitude! I’m PAYING you to do whatever I want! Wanted some X-​rays just to make sure my dog is fine. Tell me I have to leave him. Then get a call saying you can’t hold him down. He is being to «crazy». And are afraid of getting «hurt» and need to sedate him for $ 118.50??? Really!?! Not in a million yearS! Told them I’m coming to get my dog. My fiancée goes to get him and when he shows up… Guess what!?! X-​rays are done! Wow! That is a miracle!!! Thought my dog was to «crazy». Crazy my butt! I smell shady! Looking for some extra money for nothing!!! And not to mention back in march brought him in for FULL blood work. Make sure my child is 100% healthy. Inside and out. And they «forgot» to check for heart worms. And only figuring that out after we brought him in for unusual shedding and they said no heart worm test has been done!?! I freaked out! I was pissed that I wanted full blood done already!!! Luckily no heart worms and ended up being a separation issue. Point of this story is if you love your animal you will bring them somewhere else! They don’t care. It’s about money! They don’t deserve 1 star and I’m serious!

This was the first vet my wife and I chose since moving to Lincoln. We have very high expectations of who we chose to trust our pets with, and Critter Creek met each and every one. We have a large, intimidating and aggressive dog so from the first call I worked with the women at the front desk on possible scenarios, liability issues and the special needs we require with our dog. Even at our FAVORITE vet back home we didn’t feel such a level of confidence and experience when making appointments like this. When we got there, from the second we walked in the staff at Critter Creek was professional, kind, comforting, and every one of them handled themselves as if they’d worked with large aggressive dogs every day of their life. It was a walk in the park for them. As we finished the exam (where both the vet and tech handled themselves better than we could have expected), we talked basic pricing for some possible future appointments and operations. The staff was very open about what we could expect for pricing and gave us ballpark figures for several scenarios well in advance. We got to the front desk and were literally blown away by the price for this first visit. That sealed the deal. My wife and I both strongly agree that from the moment we walked in to until the moment we left, Critter Creek did well to earn our business. This will be our vet moving forward and we would recommend them to anyone in need of a good one.

I think it is unfortunate that the reviews below are considered in the overall score of this establishment. Both were clearly fueled by emotion and not by logic. The staff is as friendly as necessary but it is STILL a business! The tech didn’t say «get out,» just informed them that the paperwork had been completed. Anyhow, on to our GREAT experience…
We have a large aggressive dog that we never take to the vet. We brought him in muzzled to have him examined. The staff was friendly, knowledgable and accomodating. The doc was great. He gave us options and was aware and sensitive to our financial needs. We will absolutely be returning!

NEVER will I go here again or tell anyone about this place. The front staff were BEYOND RUDE and the vet was plainly a JERK. The prices here are a joke ESPECIALLY for the poor service you get. I was charged for things that they could or would not even explain to me and this was my 1^st visit so VERY disappointing. My poor dog left the office still bloody from her spay and in obvious pain almost like she was never given meds or least not enough. I have owned other animals who never looked this bad and never left the vet still bloody! This office should be ashamed for how they let her leave and ashamed for how they treat people esp. new visitors. I am appalled. I rescued this dog (pitt) off the streets and instead of being treated like I was protecting her or doing her a favor with getting her fixed to hopefully give her a loving home somewhere where she will not be fought or bread I was treated like I was neglecting her all due to not being able to afford all the OVERCHARGES of things I did not approve or be explained.
This place is a Huge Joke!

Horrible. I have been taking my cat here for two + years and am in the process of finding a new vet. The technicians are great and very nice and polite. The «manager» is horrendous and has had a horrible attitude whenever I’ve dared questioned the vet. The vet himself just acts like he’s there living for his paycheck and doesn’t give a crap about the animals.
I had reserves when I first started going here… the vet didn’t even bother to introduce himself during our first visit, just walked in and got to work… and they never do what they say they will. I have called and asked for my cat’s records numerous times and they continue to fail to do it. They order tests without going into detail on what exactly they’re ordering, then make you feel bad when you do question them.
Overall… horrible experience. I stuck with it for two years because my cat was doing ok and mediocre care was ok. Now that she isn’t doing well, we’ll be taking her to a vet who actually cares about what he’s doing.

I came here unfortunately to put my dog to sleep :(our vet tech, christy, was very very very nice, understanding, and caring. She even gave my dog a treat before the procedure and she was very sweet towards him. It was a very emotional time for my family and I and she was very comforting.
But aside from christy who was kind hearted, the vet came in to start the procedure, which was very hard to see. As soon as he removed the needle and left the room, the front desk lady poked her head through the door while we were grieving and said our charges are ready. I didn’t realize what had happened because I was crying. but my boyfriend wanted to say something to her but I told him not to, I didn’t care at the moment. but now that my mind is clear I am so upset that she had interrupted this emotional moment. it was very very rude and insensitive.
I will not come back here ever again. and I wouldn’t recommend anyone to come here, unless you want to put up with their rude front desk staff.

I have moved around a lot and this is the worst vet I have ever been to! It is worth the extra drive (and maybe money) to go to Loomis Basin. This place is an absolute joke. After waiting more than 30 minutes, the doctor finally came in and spent no more than 2 minutes with us and then took our dog in the back. He proceeded to do things to him that we had not approved of and unfortunately we had to go back the next day because our dog got an infection from his poor care. Never go here!