Sprint Store

All Sprint Stores are NOT created equal!
Let me start by saying that I am a dinosaur who still really loves the solid feel of the good ol’ iPhone 5s. I bought a used one because I needed more capacity (I take WAAAAY too many pictures and I suck at deleting email and text messages). I made very sure that the used phone that I purchased was a SPRINT phone. As my job depends on my being reachable pretty much 24/​7, I needed this to be a quick swap out of phones.
Technically, I should have been able to do this online through the Sprint website, but that didn’t work. So then I went into my nearest Sprint Store — the one at Devon and Lincoln). Imagine my surprise when, after a whole day of waiting, my that Sprint Store said that, even though the phone was «clean», no matter what they tried, they could not get it to activate, that I needed to upgrade to a new phone (not free) and that would also lock me into another 2-​year contract.
Well, as I mentioned, I am a stubborn, old dinosaur and did not want to upgrade. So I go over to Lincolnwood Town Center to see Mark at AccessorEZ, who can magically get to the bottom of these things in a hurry. Well, it turns out that he has a secret weapon… And his name is Christian Castillo, and he works at the Sprint Store located mere steps away inside Lincolnwood Town Center.
Mark walked me over there, introduced me to Christian, and that is where miracles happen, people!!! Christian got that phone activated in no time at all — something that OTHER Sprint Store couldn’t do! I was in-​and-​out in 10 minutes flat! Hmmmmm… Was that FIRST Sprint Store perhaps just trying to get me to buy a new phone? Get stuck in another contract?
The best part is the cost for Christian’s amazing friendly, knowledgable service… NOTHING!!! ZERO! Why? Because he loves representing his company by taking extremely good care of their customers! I was ready to go shop other providers, but as long as Christian Castillo is around, Sprint will have my loyalty!
And a week later, he did it all over again with my daughter’s phone.
The Lincolnwood Town Center Sprint Store is THE ONLY Sprint Store you will ever need. Thanks for everything, Christian!

I have been to this location 3 times in the past month. My most recent visit was in the morning on 1÷23÷2016 to pick up the iPhone 6s. The first two visits, I dealt with an employee that was outstanding to work with. He was extremely knowledgeable and was very kind to us despite my father getting upset about his plan. The employee was very personable and he remembered myself and my Mom the next time we came in. The third time I came to the store for the iPhone 6s Plus, I was blown away by how simple and smooth the entire process was. On Friday, I dealt with the store manager who also went above and beyond to help me and to make sure I got exactly what I wanted. I was in and out in under 30 minutes. I was blown away by the genuine kindness from both of these employees and they were absolute pleasure to work with! I will continue to come to this location whenever I have questions!

In short, Sprint is cheap, but they’re liars.
I changed from AT&T because of Sprint’s «Cut your bill in half» promotion. I called Sprint to set it up. The person I talked to quoted my monthly payments. I wanted to think about it.
I called the next day and got a different story. They didn’t want to honor what I was told previously. Frustrated, I hung up. The third call the next day I was told a different story. I ended up talking to a manager, he quoted me a payment that I found agreeable, and as an incentive I would, at no cost, receive the «iPhone forever» option.
I ordered Sprint phones. Went to the Sprint store to get them activated. I was told by a sales person that I didn’t have to return one of my phone, because it was paid for, and not under contract. This, I found out, was another lie. After calling yet another manager, I was able to keep the 1 phone. But, I am not entitled to the «iPhone forever» option.
I’ve only mentioned the big lies made by Sprint. There were many other nickel & dime lies that keep adding up.
Wish had stayed with AT&T.

This place could look a lot better. I went in to upgrade my younger brother’s phone, and that is really the first thing I noticed.
There’s not much else to say — but I’m writing this review to specifically comment on the service we received from Antonio Dinkha. He was very helpful, and explained all of the changes thoroughly. He was very patient with my questions — thank you. I’m a bit disappointed in the direction Sprint is headed, but I know this is not the place to complain about that.
Regardless, thank you for your help, Antonio. If I was judging on that alone, there would be 5 stars.

This store is run by thieves, namely Salvadore Rivera. I purchased an iPhone in October but had to return it because I could not get reception in my home. When I went to return the phone, they said that since the phone was sent directly to me from the warehouse it would need to be returned to the warehouse and they currently did not have the proper shipping materials to send it back. They said they would keep it in their store safe until the correct packaging came in. I did not get any paperwork that it had been returned. I heard nothing for a few days and when I returned to the store to check on the progress, the guy I talked to couldn’t seem to remember anything about our exchange just a couple days earlier. They had essentially stolen my phone. I complained to Sprint (completely useless company that couldn’t care less that massive fraud is happening at one their branded stores) and challenged the payment with my credit card, but because I had no receipt of return I was screwed. This is a slimy business that should be avoided at all costs. Same goes for Sprint in general, so unhelpful. Store # 252 364 is run by thieves, do not trust!