The Lock Up Self Storage

Loved the staff here. they make the difference between this place and any other storage facility. Had a storage unit for 7 months in between a move. No issues with billing the room was clean. Only complaint is that larger moving trucks do not fit in the indoor tunnel but I really can’t complain as it was a good price compared to nearby units of s similar size.

To overpriced for the size of the units. Prize just goes up higher but they won’t give you a bigger storage unit.

I was looking for a storage facility to move some property for my brother while he was remodeling his garage
Was lucky enough to come across this place.
I dealt with Mel Magner (the manager I believe)
& he couldn’t of been more friendly or helpful. I had limited time to make the move happen & Mel took care of me with ease & made the whole process quick & easy.
The grounds are very well kept & I felt very comfortable with the whole experience
Highly recommend this place.

Why I would not go back to the Lock up in Lincolnwood:
–more expensive
–the unit was on the second floor
–the unit was smaller
–no pallet availability on 2^nd floor
–no negotiating with Lock Up for a larger unit, even though I was a customer for almost 2 years
–could not match Life Storage prices for similar size units
Why I went to Life Storage in Rogers Park:
–Cheaper than Lock Up for the same unit size
–1^st floor unit availability
–Temperature controlled storage and free WI-​FI access
–Pallet availability
–Automatic Payment or program
–Storage access is from 5am — 11pm
–Drive in Loading Bay
–Customer Service — Marcus was able to provide great assistance to me, I’m not sure what the bad reviews were for. Also, if you want coffee, Dunkin Donuts is across the street!

LOUSY CUSTOMER SERVICE, from «Mel», the manager
I was to be a new client; had my reservation made. I was planning on stopping in to complete the paper work yesterday when I got snarled in traffic. I felt I would be there before 5pm, though it would be close and called «Mel» twice to keep him updated on my location. He assured me if I made it by 5, he would be there.
I got there at 4:54 pm. THE OFFICE WAS CLOSED! I had just talked to «Mel» 20 minutes earlier to tell him that I would be there. And he assured me that he would be there until 5pm.
As I stood at the locked, front door in tears, I saw myself on their surveillance camera which they broadcast on to a large, flat screen over the front desk. The date and time were clearly stamped in the lower corner of the screen.
Bottom line, Mel left early to avoid the hassle of a NEW customer. He didn’t value my business and I am frustrated but glad I found out about his form of customer care before I signed on the dotted line…
While Mel didn’t care, I am sure his corporate boss will and that is my next phone call.

The Lincolnwood Chamber of Commerce has been renting a storage unit at this facility for quite some time. The facility is alway clean and well maintained. The staff is wonderful and in particular, Mel Magner, the manager. They are always willing to help and with a smile to boot! Thank you, thank you!

The entire staff here is very friendly and accommodating to all of their customer’s needs. I highly recommend the Lock Up Self Storage for anyone who needs more storage space!