DAS Dependable Auto Shippers

BEWARE! DO NOT USE THIS COMPANY!
I called DAS in a hurry because I was moving from Hawaii to Wyoming due to the fact that we are a military family. The military only ships cars to ports via Pasha. I needed them to pick up my car from the (pasha) Los Angeles port and bring it to Wyoming. Carol Erwin answered the phone and got everything set up for me told me frank Scoto towing is picking up my car from the port and in that same phone call asks for my card number I gave it to her because well it was a service I was asking them to do. Everything was fine until my car gets to the port and it’s time for pick up well I called Carol no answer so I left her a message on a Friday it was Tuesday the following week and I was getting scared this lady isn’t calling me back and they already charged my card! I emailed her on wed and she emails me back the next day saying she told frank Scoto my car had arrived. Well to late I had already called frank Scoto and now the only communication I had was through them a job she should be doing right? I gave them a power of attorney letter because the port needed it to hand my car over to them and they didn’t go pick up my car so I had to send them a new one mind you this piece of paper has to be notarized so I have to waste more time and more MONEY for a new letter. I’m already wasting a lot of money on a rental daily! I called Carol again no answer in fact goes straight to voice mail every time. I called DAS «costumer service» no answer I left a message again no call back. I emailed Carol, no email back. HELLO lady where are you? I have questions I am worried I have concerns! I started reading reviews at this point and was even more worried that they will scratch my car or it would have coffee stains in it. I’m not letting them touch my car I will be getting a new ACTUAL DEPENDABLE company because das you are not! Good thing I paid with a credit card because yup I got my money back! Now some random guy from DAS is emailing me telling me they need the power of attorney to pick up my car from Matson. What?! My car isn’t even with Matson! I wrote them a very detailed email but didn’t send it because now I want them to email me and I will not be the one answering!

Sucks I can’t give less than one star. I brought my car to the livermore, CA location to get shipped to the new jersey location because I was moving back home to new York.
I was told 14 days so I waited and waited. 18 days passed and I decided to check the tracker. Well the tracker wasn’t working on their site. So I give them a call to see if they can tell me if my car is almost in new jersey. I finally get someone on the phone and they tell me something I never thought I would hear.
They lost my car.
I was in shock. How the hell do you lose a car…
Anyway they were looking all over for my car and I called back to get an update. They still couldn’t find it and they said they would give me a call back once they do.
I got the call back the next day saying they found the car. Of course I get more bad news…
It was still in the lot where I dropped it off…
Apparently the staff in livermore put it in the system that the car was shipped but the truck never picked it up. The lot there was pretty big with a lot of cars because it’s also a tow yard I believe. Anyway they gave me a new date on the arrival of my car and said it would only be a few days.
I waited those few days and finally got a call that my car was here. (almost a month to get it)
I go to pick up my car and they said for my trouble in would get a whole $ 75 off my bill… $ 75 off a $ 950 bill… Wow that’s amazing… Yea right. But whatever. I was just happy to get my car back.
I check my car. It arrived with no scratches and drove just fine. Still is driving fine so nothing is wrong it at all. But when I got home I noticed something when I went to take out the little things i left in my car.
Most of it was stolen. So let’s see what was stolen…
Frank Family bottle of wine — $ 65
3 imported Xbox 360 games — $ 155
Horsehead mask — $ 25
Playstation Vita games — $ 185
So the people that work there stole $ 430 worth of items from my car and I got $ 75 off… What a great deal! Seriously… Stay away from this company.

They caused thousands of dollars of damage to my vehicle. Then they approved my claim for repairs and 6 months later I still have not been reimbursed. DO NOT USE THEM.

DAS shipped my car from Illinois to linden New Jersey… they picked up my car on Wednesday. I was able to pick up my car on Friday at linden… I chose to pick it on on Saturday… the car was clean and damage free. Booking was real easy Brad was very helpful and answered all my questions before, during, and upon arrival… very easy company to deal with. Keep up the good work…

STAY AWAY FROM THIS COMPANY. I had my car shipped from Houston to Chicago in 2005 and when I had received my car, there were scratches on the hood and passenger side door, the rear driver side and another scratch after the c-​pillar on the driver side. My handbrake became loose as well. Another thing I’ve noticed is that there were stains on both the backseat of the car which I can’t seem to remove as well the roof of the car from the inside — color of stain is brown YUCK! Also the leather seat in the back shows a deep depression which never seems to heal itself. Aldo noticed that some dirty hands made its way into both the glove compartment and the center console compartment. I had also shipped a truck from them and they put a big dent on the side of the door. When I called them about all this, they said there’s nothing they can do since I didn’t pay for insurance with them. CROOKS.

I would NEVER use this company again. I shipped my brand new car cross country. It arrived badly damaged and I am now dealing with the hassle and cost of repair.

DAS shipped my car from San Francisco to New Jersey. They were easy to deal with and were honest — no scams, hidden charges, and no hassles. They got my vehicle there on time, undamaged, and their price was fantastic. Would recommend them and use them again.
Michael

We definitely recommend using DAS for your vehicle shipping needs! We were very pleased with our service, from MO to CA! Craig Crawford was the representative that assisted us and he was always available for any questions or concerns. Scheduling was quick and easy. Car was picked up very professionally, and accommodating our schedule. We were alerted via email on every step of the move (when it was loaded, when it was in transit, how close to the destination it was, etc). Paid up front with credit card, which was different from other companies, but service was excellent! Price about the same as other companies (we move a lot) but had the best experience yet. Professional, punctual, safe and efficient! We’ll work with them in the future.
SJ DAS# 46 450 504

I partnered with DAS to ship my car from Chicago to LA (DAS# 46 434 856). Craig Crawford was extremely responsive to calls and emails. Craig scheduled pickup so that my car would arrive in LA on the exact date I needed it. My car arrived in great condition, all it needed was a good wash. Will definitely choose DAS again!

No problem with planing and delivery of the vehicle but during transit someone had opened the closed windows of the vehicle and rain water got inside the vehicle which the delivery guy didn’t even mention and we didn’t see it until after he had left and we got inside the car.

DAS (move #46 411 156) was first rate in all aspects of the move. Craig Crawford communicated at every step of the way and did everything he promised. Would definitely recommend and use again.

My service counselor Craig Crawford and the service from DAS was overall pretty good for my order #46 399 154. My vehicle came to the destination in less than a week which was a huge surprise. It was almost ten days earlier than the scheduled time. Craig answered all of my emails and questions extremely fast. My only issue was with scheduling the door to door pick up. The Livermore depot was pretty inflexible with timing, and I ended up having to drive my car to the depot in Livermore when I paid for door to door service. This was a huge inconvenience and incredibly time consuming. That is the only reason for ⁴⁄₅ stars.

I shipped my car from NJ to CA. The car arrived in 1 week in good condition. The pickup and dropoff were both smooth, and the drivers called ½ h before arriving. No problems at all.

I recently shipped my car from New Jersey to Oregon using DAS (terminal to terminal shipping option). I had previously shipped my car from Oregon to New Jersey almost 6 years ago, and I had a great experience, but this time around, it was the complete opposite. If I could give negative stars, I would.
I dropped my car off at the DAS Linden, New Jersey location, and was given a quote of 2 weeks until my car would arrive in Oregon, early July. Fourth of July weekend rolls around, and no word from DAS. I called the company, and they said that the moving truck had broken down, and the car would arrive in a few more days. A few more days later, I call them again to inquire about my car, and now, I was told that the truck was having issues and was currently in Chicago — mind you, this is now 17 days since I’ve dropped my car off — 3 days late. There was nothing they or I could do, but wait. Finally, I get a call, ONE WEEK AFTER the car was supposed to arrive, that my car had finally made it to Oregon.
Upon inspection of the car, I notice coffee stains on the interior driver’s side that weren’t there before, two large scratches along the side of my car, AND both of my car seat covers were missing. The employees at DAS don’t know how that happened, and they refuse to discount/​compensate for the damage or for the delay in delivery.
I would not recommend this car shipping company to anyone.

Shipped car from CA to NJ, arrived in 1 week (Thursday drop off, was ready for pickup following Thursday). No damage. Note, I did the terminal to terminal shipping option.
The location in Linden is really simple to reach, just off of Route 1

I don’t usually write reviews (my first ever) but I felt this was needed. I was worried about using DAS to ship my 2012 Honda Accord from NJ to CA for a job relocation after reading their reviews, but I had heard they were good from a mechanic who ships cars regularly. They quoted me about the same arrival date (14 days if i remember correctly) and price ($ 1200) as all the other car shippers. I decided to drop the car off at their office in Linden since it was close. The car showed up on the exact ETA date and I received it with no dents/​scratches anything. Would definitely recommend them to others

Can I give lower than 1 star? If so, this company would get it. First, they charged me for expedited shipping with an enclosed carrier with delivery GUARANTEED within 12 days. Well, may car sat for 20 days and didn’t move until I made about 20 phone calls and finally had to agree to an open carrier. Then, they damaged my front air dam and when I presented a claim, they admitted they did the damage but said they wouldn’t pay me since the damage was under $ 250.
DO NOT USE THIS COMPANY!

If I could give negative stars I would. I was shipping my car to CA and had scheduled a rental car until my car got there. The car was so late I extended the rental car and still spent a week waking up a 4am to catch the train and ride my bike through south San Francisco to get to work. I called 100s of times and no one ever knew anything. Couldn’t tell me where my car was. And never called back even when they promised they would «look into it and call me back.» And they got mad at me for wanting to know where my car was. I have a stick shift so I didn’t want someone driving my car cross country but after my experience with DAS it would’ve been better to fly to drive car myself. Seriously thought they had lost my car. Choose a different company. Or drive it yourself. Honestly it would’ve been the same price for me and much less stressful/​frustrating.

I would give 0 if i could
the horrible customer service ! I paid $ 1700 for transferring my car (honda) from NYC to OKC and it included 300 dollars for «door to door «service My vehicle arrived at some towing station, get a call 3 days later and they can only deliver 8 to 430, when am i supposed to work? the guy on the phone is acting like he is doing me a favour. «I am the only person here, call DAS if you want to, or come here and get your own damn vehicle» this guy is rude as hell, but he said he could deliver by 8, so am happy. however, next morning, i wait till 9, call again, its the same story and car finally comes 2 hours later, 3 days and 2 hours after arriving. They are much more expensive then others and still have poor service, only good thing was i paid for expedited shipping and it did arrive in 1 week, but then sat there for 3 days so it was pointless

I moved my Audi S5 from NY to SF as part of an employer relocation deal — hence it was not a normal shipping but a VIP, covered transport as DAS calls it.
Pickup and drop-​off were quick and easy, nothing to complain about. The car was delivered a week later than promised but that can happen — no big deal. From there, things got worse though: The car was delivered severely damaged — the trunk and the back window were heavily damaged by a dangling chain or something like that. Also the white leather interior was filthy and looked like there were people sitting in dirty pants — not just the driver seat but also the passenger and back seats! Why would there be someone sitting in the back seat?! Overall more than 4000 $ of damage.
The customer service for getting the car fixed was extremely slow and unresponsive — it took more than 2 months and a lot of complaining to get it fixed. If you have an alternative, ship your car with someone else.