Roto-Rooter Plumbing & Drain Services

Josue was great and polite. I always use RR for my plumbing needs. He gave me advice and reduced the price to fit my budget. Job well done. Problem solved.

Overflowing toilet in a rental on Memorial Day weekend with folks moving in today. Beyond awful! Called, and James was here in a little over an hour. Was able to snake what our hand snake couldn’t. Previous tenant flushed something weird down there. Anyway James Lian, #2629, had it working like a charm in no time. Thank you!!!

I called them yesterday and they offered to come out right away, but I needed to schedule them to come later as I had a couple of conference calls scheduled for my own job. Well, sure enough, Jimmy arrived promptly but my calls had since become rescheduled for right in the middle of his service call. I had to quickly show him where the problems were and then rush off to another part of my house to deal with these calls. A couple of hours later, he patiently waited another half hour to explain what he’d done and what the problems were. He actually found my exterior clean out, which myself and several other plumbers failed to find previously. Then they gave me a nice discount as I was referred to them by another plumber.
Can’t go wrong for that!

We have had plumbing issues for a few months now and it finally became clear that our regular plumber couldn’t handle them when our drains backed up less than a week after they were last here. So we called Roto Rooter for the first time at 6pm on a Monday night because we knew our problem couldn’t wait until morning. Neftali arrived about 90 minutes later and was very polite, knowledgable and clean. He snaked our drains with two different blades and made sure everything was flowing before he left. The next morning someone came back with a camera and concluded that we have problems with our main sewer line and it will likely need to be replaced. Roto Rooter gave us an estimate and we are collecting a few more before we make a decision. But so far they’ve been great and I would recommend them for drain cleaning.

woke up this morning to a flooded basement, the drain in the basement was backing up. Called Roto-​Rooter and they send over Max (tech 6672). Max was great! He was polite, he quickly narrow down the problem to the pump, however istead of just replacing it he managed to fix it and saved me a great deal of money. That made the whole situation a little better. Thanks Max!

It’s not often I get to highly recommend a contractor or tradesman of any kind in DC, this is another exception.
Thanks to backed-​up DC city sewer and water lines, my basement flooded under over one foot of water three times, and my sewage backed up three times. Very unpleasant, expensive, time consuming, and sad since property was ruined in the basement, etc.
Each time, I called Roto-​Rooter they were quick to get here, were courteous, and helped us figure out the cause. Their dispatchers are extremely polite and helpful, and Sam, who came out twice, was polite, patient, and professional.
Granted, Roto-​Rooter isn’t cheap, but on their first visit they fixed a problem created by another unprofessional plumber. Sam also gave us great advice that countermanded the bad advice of the other plumber and saved us from having yet another flood.
Thanks to Sam’s persistence and follow through, Roto’s camera view of the clog (which they didn’t charge us for) proved that the problem was on the city’s side. We were able to get the city to come out and clean their pipes. Now that the city’s clog has been removed, we haven’t had any flooding or backups.
If you are panicked their staff are kind and friendly and work to really get someone out fast.