Hyatt Regency Lisle Near Naperville

Clean hotel. Suite had a nice layout with tons of space. The hotel is secluded so plan to pack a few snacks or drinks. Attended conference and found the large meeting rooms were well-​lit, good acoustics, and remained comfortable temp throughout the conference.

The room was pretty nice, very spacious, included a fridge, and seemed clean enough. I did notice hearing noise and conversation coming from adjacent rooms. A few other things were problematic though. First, the room did not contain an information booklet or card with things like check out times, local resources, and hotel amenities. Not life or death but inconvenient and annoying. As I type this the ladies’ restrooms by the conference area are totally out of toilet paper and paper towels.
The service at the hotel restaurant was unacceptably slow. I finally had to walk out because I was about to miss a session of the conference I was attending. In 30 minutes no one came to take my order and the place wasn’t full. It seems that overall the property didn’t prepare well for this modestly sized conference and just wasn’t very attentive.
Lastly, I requested a microwave that never showed up making it impossible to warm the takeout I ordered after failing to be able to get food at the hotel. The front desk staff was nice enough and offered an apology but no compensation of any kind. I don’t expect a free night but can you give me some extra reward points, restaurant coupon? Something?
The stay wasn’t a disaster per se and I might stay again if I was attending a conference in the hotel. Still this hotel wouldn’t be my first choice or my first recommendation.

Great value hotel. Very nice modern accommodations, especially the main lobby bar/​lounge area.
Rooms are nice and spacious.
Con: thin walls, I could hear coughing in the room next door.

Zero stars, really.
My daughter booked rooms for her wedding. While we only live a few miles from the wedding venue, we chose to stay for the potential «convenience» of the hotel shuttles. There was nothing convenient nor memorable about the stay except the ineptness of the Hyatt’s staff and the absolute horrible physical condition of this property. The bottom line for me is avoiding this and all Hyatt Hotels. Take note of how many one and two star reviews are posted. Hyatt and this staff obviously do not care.
My daughter informed me that she had not received confirmation of our reservation, so my wife called the hotel. She was summarily told we could not get the negotiated rate because we were past the deadline. She called back and said that was unacceptable after confirming that I had, in fact, made the reservation. I checked my email and realized I had not gotten an email confirmation but had submitted the reservation request about 10 days before. In any case, the person she talked to finally «gave in» and granted the rate. My wife got a confirming email that we had a reservation for one night when she had asked for two nights. Calling back to correct the mistake, she was told she had only reserved one night and that, if we wanted two nights, the second would higher because the deadline for the negotiated rate had passed. Not one to be brushed aside, she persisted and the person said, «It’s only $ 10 but I guess I can give it to you.» Hospitality this was not.
And that was just the start. Upon checking in, we went to our 11^th floor room and the room was incredibly hot, guessing 81, even though the thermostat was set on 68 degrees. It pays to know this was a 62 degree day in October. I got another room on 10 with no argument from the staff. When the elevator door opened, we were met with the sickening smell, overwhelming really, of mildew or other mold. Moving down the hall, it dissipated some, so we assumed it was the ice maker right next to the elevator shafts. We opened the new room and were blasted with the same hot air. My wife suggested we close the drapes (the room faced south) and hope the roomed cooled while we went to the pool. Thermostat on 60.
The indoor pool was freezing, evidently not heated, but more likely, just on the fritz like everything mechanical in this dump and the whirlpool was unbearably hot. My wife was out in just a minute, feeling faint and stating she thought it was probably dangerous for her to stay in.
Returning, it was only marginally cooler, but we needed to dress for the rehearsal dinner. That was awful because we had the lights on (remember, drapes closed) and had to put on more formal clothing. The swamp like temperature and the humidity in the room caused us both to perspire profusely. When we returned at about 10:00, it was cooler in the room, but the outside temperature had plummeted to 39 degrees. It was now a little too cool in the room, so I turned up the thermostat to 68 and heard the heater kick in. THE FOULEST STENCH I ever smelled came gushing out of the heating duct, and I ran to shut it off. We decided to just be a little cool rather than smell that smell, and my wife had to sleep under an extra blanket to be comfortable.
We went down to the breakfast buffet to be met with cold scrambled eggs and colder potatoes. I cannot understand how this inept facility would think either would stay warm since neither had a warming flame under the serving container. The bacon and sausages were overcooked and tough and the croissants were right out of the day old bakery rack with no flakiness or buttery flavor. Not bad for a $ 17 dollar tab, plus tip, at a premier hotel banner, right?
Back in the room, it was again blazing in spite of our keeping the drapes closed. I called the desk. They said maintenance would be right up. 30 minutes later, they showed up and declared that «the switch was set for heat AND cooling» said it should cool down. It was barely 55 out at this point. They kindly asked if they could do anything else. I said the toilet never really shut off making a constant filling sound. They were unable to fix the toilet and it got hotter after they left.
We had to dress for the wedding, and my wife finally ran from the room saying she was perspiring so badly from the heat, she would sweat off her make up and ruin her hair. I baled to a friend’s room, which was only a little cooler.
The wedding was beautiful and, thankfully, at a different venue than the hotel. Next day, the eggs and potatoes were cold again and the restaurant room was about 60 degrees. On average, I guess they think they are doing OK with temperatures.
In three days there, only two of three elevators worked, the third marked as not working for «maintenance» the entire time.
This place is a joke, but they take your money with a smile. I now know why. It should be torn down or, at least, shut down by the health dept.

Stayed 1 night for 30^th High School reunion. Reviews are very accurate about this hotel. Our room was very nicely decorated and clean. Staff was very busy with a large wedding but very nice. Hotel does need need some updates but overall very nice. However, as mentioned in numerous reviews on Expedia,
etc. the ice machine was still not working on the third floor. The coffee maker in our room was missing the coffee filter bag part and pieces of our hallway ceiling fell down and was never repaired. The entire hotel smelled of chlorine from the pool even on the 3^rd floor. We did have a drink and appetizers at the bar and the it was so-​so at best. Overall, could be a 4 or 4.5÷5 if the Hyatt put some effort into it.

Rooms were nicer than expected. The lobby is really open and airy, but it has a dated appearance. Stayed here for an event, and saw a few working girls coming /​going while hanging out with some friends in the lobby at night.

It was just an «okay» experience. When we walked in there was water all over the floor. This was probably from a group of swimmers that didn’t dry off. One employee had just started to towel the floor. One patron slipped and fell. Also 2 of the 3 elevators were out of order. Probably happened to be there on an off day. Maybe next time it will be better.

Hotel is nice. However very noisy can hear everything going on in rooms next to mine. Food is not very good. I feel like I just wasted $ 25 on a dinner I couldn’t eat. Took them 5 minutes to bring me my food so obviously not freshly made. There are no restaurants close to hotel. Have to either drive or take the shuttle.
They were paving the parking lot but didn’t let us know. Couldn’t figure out how to get back in or where to park when we returned after being away all day. Some in our party who had left their cars they just paved around them. Would have been nice to have let us know in order to move cars.

We came for the weekend with another couple. We each booked and paid for a room with a king bed that was non smoking. We were told that they were out of rooms when we arrived. The other couple was given a king bed in a smoking room that smelled awful. We were stuck with two twin beds in a smoking room. When my husband and his friend complained, he was told that smoking and bed size were preferences and not guarantees (and this is a corporate policy as it happened to our friends at a Hyatt in Texas). Apparently being able to sleep in the same bed as my husband on our anniversary weekend is only a preference. The room wasn’t cleaned, there was a huge hair on the toilet tank and a ring of hair in the shower. We were changed to our requested room for the next night and given a complimentary breakfast for our troubles. Judging by the list of rooms with comped breakfasts, this is their go to when things go wrong. There are so many hotels in the area, save yourself a headache and find another one.

If you like having your room cleaned daily, this isn’t the place for you. Over a 4-​night stay, my towels weren’t always refreshed, no new soap, breakfast was not complimentary, and I was setup in a smoking room after requesting non-​smoking. I was then moved to an ADA room instead to make up for it.
Nice hotel, nice bar, but service was sort of lacking.

This was a pretty standard place. I got the suite. It was nice inside but had a funky chemical smell. The shower was great. Just the way I like it: like a fire hose. They were remodeling so none of the amenities were open. However, it should be nice after that. I would definitely go again once everything opened up.

Would not stay here again. When we got here we were informed that they had given our room away, but instead of trying to fix the problem they downgraded our room. There are five of us, and the room they moved us to only accommodated three. They promised a roll away cot so people wouldn’t literally be sleeping on the floor, but it never came. We called the front desk to ask about it, but the front desk worker was extremely rude and not very helpful. The only reason I’m not giving this a one star review is because a manager overheard the front desk worker being rude to us and added complimentary breakfast to our account. Take my advice and do not stay here– it will save you a headache later.

I had to stay here for a few days because I was having work done on my place. I had an overall good experience. The rooms are a bit outdated but were comfortable and clean. Staff was friendly and nice. Good deal for what I paid.

The only reason I rated a 2 is because the rooms were decent, the common areas well kept, and the service at the hotel bar was good. Other than that, It would have been a ZERO! I was part of a bridal party staying at the hotel and I cannot tell you how stunned I’m with the low service we received from this hotel. Below is the laundry list of wrong-​doings on the Hotel’s end.
1.) We called prior to arrival and asked for just the brides room and bride’s mothers room to be ready upon arrival. We were promised yes, and of course — they weren’t ready and had to wait 45 minutes to get checked in.
2.) When the bride checked in she had to ask for toilet paper — A.) ALL rooms should have this simply amenity B.) wouldn’t you pay a little more attention to the Bride’s room that brought you all of their wedding business?
3.) After waiting for a room that should have been ready… When the mother of the bride checked in — she was given a key to a room that was occupied with another guest and their belongings!!! SECURITY ISSUE!
4.) The mother of the bride and Bride put together guest bags that were supposed to be given at check-​in. Only half of the guests actually received the bags! Not only this but there was a separate box of bags for the bridal party (with special gifts) with names CLEARLY labeled on them —- only 2 of 10 bridesmaids got their bags with their special gift in it!!! How sad that a bride/​MOB put forth all of this effort for the hotel to mess it up completely and then even apologize for the HUGE error!
5.) One of the bridesmaids is very obviously pregnant and has a small child. When her and her husband checked in they tried giving her a smoking room! Come on, people — be aware and… SERIOUSLY!
6.) When pre-​booking a few rooms for the group block — who ever the sales person was screwed it up because it was a mess upon arrival (room type, name on rooms, room rates). The Mother of the bride had to show the front desk person an email confirmation from her contact for them to change everything around (which should have just been done in the first place).
7.) The wedding had shuttle buses arranged through the hotel that were going to and from the reception site. The sheets they had printed with the times going to and from for the guests were all WRONG! The mother of the bride had to go back to the front desk to have them re-​print more and personally threw away the old sheets because we couldn’t trust them to handle anything correctly at this point!
8.) I had booked a non-​smoking room (because who has smoking rooms anymore? — disgusting!) and of course — they were all out of non-​smoking rooms. Not a huge deal but just gross and smelled stale — plus as part of the bridal party you would think that would have at least pre-​blocked our rooms for the night — common sense, right?
9.) Housekeeping never turned down the room/​serviced it whatsoever! When the bride and groom came back from their wedding reception — they came back to a dirty room, no clean sheets, no fresh towels, NOTHING! The reason why the hotel has guests on a Saturday/​Sunday night was because of their wedding guests and THEM. They are the VIP’s for the night and you don’t take extra care of them… details people, DETAILS!!!
10.) Another guest (brother of the bride) was also supposed to have a non-​smoking room and when he checked in it was so bad he had to call the front desk just to make sure he wouldn’t be charged for damage to the room because the smoke was so heavy in the room. again, DISGUSTING!
11.) Next morning after the wedding (Monday AM) the bride calls down to get fresh towels so her and her new husband can get ready to spend more time with their family. The front desk tells her it will be quite a wait — are you kidding??? First you don’t clean at all and then you make the BRIDE & GROOM wait on the morning after their wedding for fresh towels — that one should have been considered a priority!
12.) After all of the above you would think that someone would be doing some sucking up, some apologizing, ANYTHING… Nope! When I went to the front desk repeatedly with the Mother of the Bride to handle these situations — after asking, what happened here? I was told by manager Ruby «You’re looking for an answer that we don’t have»… Hospitality 101 — Show empathy and apologize!!!
I just gave TWELVE reasons why I won’t be back and TWELVE reasons I will tell everyone about how awful this experience was. I’ve worked in hotels for years and in the hospitality business for 15 years+ and I have never been so blown away with crappy service, attention to detail, and hotel communication!
Not a fan of reviewing businesses over small petty things but I think we can all agree this entire experience was a complete mess!!!

Decent hotel with friendly staff. It’s a bit isolated from the town, but the rooms are quiet, clean and well furnished. The workout room is nice but basic.
The hotel breakfast is much better than expected and the bar food is pretty good too. Word of warning… avoid the bar nachos

Nice open lobby and bar area! I like how big this hotel is — the lobby, restaurant and bar is in such a large open space, and the rooms are also very roomy with a second area with a desk, couch and side chair split by a flat screen that can face either the living area or bedroom.
The downside is also the size of the hotel. The staff is small for the size, so you don’t get as much personalized treatment as some of the smaller hotels.
Another downside is the distance from downtown Naperville and the Corporate offices on Washington. I last stayed at the Hilton — which is a lot closer to downtown — especially in bad weather — and although it was much smaller, it was more quaint with a lot of friendly service at the front desk and bar area. If you are staying for the work week, it is nice to get greeted like you are arriving home for the night!
Both have their merits — it just depends what you like.

I was staying here with my family for a wedding that we were attending. This happened to be the host hotel, and they couldn’t have made a better choice.
The rooms were spacious and well set-​up, which was refreshing. Most importantly, the beds were so incredibly comfy! I was asleep within two minutes each night. Granted, I was drinking and enjoying the hotel bar both nights, but that speaks to the comfort we all felt being here! The lobby and the bar were hot spots for hanging out, and the staff was really lax about letting us enjoy ourselves.
Overall, I would come back here if I were visiting the area! Another family gathering, perhaps?!

The Hyatt Lisle staff was SUPER accommodating having me for a week sequestered in this location. Sadly due to weather and work restriction I got on a first name basis with the hotel room service staff, but they were always very helpful in addresses my finicky taste as the week went on (there’s only so many times I can have grilled salmon with veggies before getting bored).

They Hyatt in Lisle is a an old big-​box hotel that has had a decent facelift. The property is convenient to a lot of local businesses and for my purposes close to the Danada House — where I attended a wedding.
Pro’s:
— Staff I encountered were friendly
— Separate Living/​Sleeping Areas
— Good shower water pressure
— Nice in room soap/​shampoos
— Really good breakfast
Negative’s:
— The building is really showing it’s age
— Furniture is looking beat up.
— Expensive WIFI
All in all a good hotel — just showing the signs of it’s age.

Very nice and comfy rooms. The standard room i stayed in had a Queen sized bed which seemed more like a full, but there was a nice desk, a 32inch flat screen that turns into the «sitting area», where the couch, chair, and ottomans are, and towards the bed. No refrigerator or microwave which was surprising, but U can use the microwave at the bar until 10pm. Staff is great. Our blanket had feathers everywhere but they replaced it without an issue.
Medium sized gym stays open 24 hrs, pool and jacuzzi are opened until 10pm. The lobby is great. Free wifi. U kinda just wanna lounge down there! The food from room service is of course overpriced but I didn’t order. There’s a restaurant in the lobby as well as some snacks near the front desk. Avis rental car service is in the lobby too.
The staff was great, when we couldn’t find a cart to bring up all of our luggage so a gentlemen (I hate that u can’t remember his name) assisted with bringing our luggage up. How great? I made a 1 minute phone call from the room, which came out to $ 4.22 however, when I checked out, I complained about it and the guy took care of it.
Great stay! I paid $ 71×2 for 2 nights. 3pm check in, 12pm check out. I loved it here. Can’t wait to go back!!!

I can’t believe I haven’t reviewed this place yet.
I stay here quite a bit.
While I live in the Denver/​Boulder area, my company has an office nearby, and this Hyatt has become my hotel of choice in the area.
I have had a couple of minor issues here, things like having a really hard time getting things back if you leave them here, having ice machines that don’t ever seem to work for me, or having some employees be much more helpful than others.
That said, the location is great, the rooms are as well, the prices are reasonable, and the gym is open 24 hours.
It is in Lisle, right off the freeway, with easy access to all of Naperville, Wheaton, and Lisle
The typical room has a nice layout, great for working. Fairly big desk, split room with a suite-​ish feel. Decent couch with a pull out, and a TV you can see from anywhere.
I would recommend south side rooms vs north side, due to road noise, even though north has a better view.
Room service is solid, though pricey, but then whose isn’t?
It isn’t far from getting that fifth star from me, but there are just some little things missing.
With all of that in mind, I am a fan of this place, staying here this week, and have a reservation for next week too.