T-Mobile

I find this store to be frustrating. The only reason I go to this location is it is close to home. The females who work in the store make an honest effort to help. The man, I believe his name is Ahmed acts like you are bothering him if you ask him a question. He has horrendous body odor and dreadful breath. I refuse to even let him wait on me anymore.
They do not have any signs in the store that alert you to the fact that they are a franchise and can’t do anything when it comes to repair or replacement issues.
If you are looking for a good T-​Mobile I suggest you go to the Fox Valley location on Rt 59.

This is the location I frequent when I have a phone issue or am purchasing a new phone since it’s 2 miles from my home. Most times I have had no issues with the staff… until recently, and unfortunately due to one rep… I’m giving this location 2 stars. Ahmad is not a friendly rep whatsoever and does not explain anything thoroughly. He just shakes his head yes or no, like you’re an idiot. Today I was treated like a piece of garbage and was given no help in trying to remove the back of a new phone. Ahmad just stood there waiting for me to get out of the store. I think I will look for a new T-​Mobile with better ratings.

I made the wrong decision to drive to the official T-​Mobile store to sign up for a family plan. Thinking that, with phones in hand, the professionals there would be able to set up my account, activate new phones and transfer contacts /​apps much easier than I would. Big mistake!
I started with Ahmed, who was quick to start the account set up process. In the middle of the process, when it came to select phones, he told me that the web only pricing is not available to me in the T-​Mobile store. He says not to worry — he will set up the account and then I can order my phones on line at the special price. To activate the SIM cards, he uses a phone in the store to activate each, then completes my account set up. I ask if I can use his computer to immediatly order the phones and he says yes. Once on line — the TMobile site tells me that I’m not eligible for new phones as Ahmed has already set me up with phones. When he sees this he calls for backup and Amy joins the fray. Ahmed, now frustrated, leaves saying he’s going to lunch.
Amy spend the next 90 minutes, yes 90 MINUTES, trying to undo the damage and allow me to actually have phone service with phones. She’s continually distracted by her personal phone and texts about what she will be doing later that night. Long story short — she had to cancel the account that Ahmed had set up and start over. In the end, I left the store ²¹⁄₂ hours later with no phones.
Just to add insult to injury — TMobile sent me a bill for $ 10.91 for activating and cancelling service (the nice people on the phone corrected this for me later)
Save yourselt and do everything on line. It was a breeze, the phone arrives a few days later and the set up was easy. I had a few questions about porting my numbers, the help staff on the phone took care of this without issue.
You would think that the store would make things easier — not the case here. Can’t warn you enough to stay away!

i saw negative comments on Unilocal so i was hesitant about the service here but everything turned out great. I had to go in to get a new sim card (switch from regular to the mini) since I recently got the nexus 4. We came in and were helped right away. The whole thing took about 3 minutes. I even forgot the tool to open the sim card slot but he had one and we tested to see if the card worked. while i was working on that he noticed that we were still on the old plan. he told us we could change it so that the whole family could have data and the cost would be virtually the same. he didn’t have to do that. so after 7 minutes we came out with a new sim card with a working nexus 4 and a new family plan that gave the whole family data to use. great service and the manager helped us out when he didn’t have to. he earned my 5 stars.

Absolutely furious at this store. I walk in wanting to switch from Virgin Mobile to Tmobile. They are happy of course, but I ask about the $ 30 plan that is available (the Tmobile webpage CLEARLY has this plan available). They say they do not offer it. They do not offer an explanation and push the $ 50 plan on to me. I purchase it thinking the $ 30 plan is no longer available (as I had researched the webpage a few weeks before hand).
I talk to the a customer representative online because I see that it is still on the webpage and he tells me that its only available through Walmart. First off, the webpage says NOTHING about Walmart. Secondly, why did this Lisle store not tell me that? Most likely to rope me into a sale from their store instead of letting me register online.
These guys are dishonest, not liars, but dishonest. Withholding information to trick you into purchasing a higher cost. I do not stand for that. I plan on submitting a formal complaint both about the webpage and this store for withholding that information.

I stopped in just to see I the Sony xperia z was available to use, just to see if I would like it or not. They did not have one on display yet and informed me that they phone will be out in about a week. Muhammad then said hold on let me check in the back and brought one out that the manager had brand new in box. They took it out and powered it up for me and said check it out. He asked me a few times 3 to be exact, if I was interested in buy it today. I politely said that now was now the right time. I don’t care that he tried to sell me a phone, that’s his job. On the other hand, I would have been offended had he not tried. I have been with tmobile for roughly 7 years and I have always received great service from the staff in the retail locations, and I can assure you that this place was no different for me. I spent 30 minutes using the Xperia Z and found it to be a wonderful refreshing take on a smartphone. The guys in the store did not rush me at all, answered all my questions and let me know what was new and different with the service packages they offer. I will be buying that phone for myself from this location, because of the customer service I received today.
As for the previous review, I think it was a bit harsh. They are supposed to sell, that’s what they are there to do. I also think its unfair to expect one staff member to hang on your every word while the customer is speaking to the manager. As for the contacts, that is a very basic thing to transfer on ones own, and even easier to restore if they were lost by way of syncing. In the event that I had no clue what to do I would stress the importance of transferring all my contacts. Nonetheless, they should have known better on that one. However, the review while bad did not read like a 1 star review, but more like a 2 or 3 imo.
In closing these guys were friendly, informative, and went above and beyond to assist me. For that I say thanks and here’s 5 stars, keep up the good work fellas!

I’m a little late in writing this review but the memory of my experience there is vivid. I’m a lifer with Tmobile, and it’s pretty much due to their customer service. They outsourced their 1 – 800 number and the service pretty much sucks now, and well… this location wasn’t much better.
I finally got a tech support person in the states to inform me that I needed a newer sim card for my phone, free of charge. This location is close to me so I went there to pick up my new sim card. I talked to the younger middle eastern guy (I wish I got his name, but I didn’t but he’s a young kid) He got me my sim card, did his thing and while he was doing his thing I asked «Will all of my contacts be carried over?» He responded «We can’t guarantee that» Ok… great. Then asks me «Did you just want to purchase a new phone?» I said «Yes, eventually but not today» I turned to his manager, an older middle eastern man who was way more helpful in that department and asked him what the options are with my plan, etc, what deals they had going on, etc. He was not pushy at all, more informative. Younger guy then asks «So did you want to buy the samsung today?» Yeah, well IF he was listening to me talking to his manager, I told him that I liked the buy 1, get 1 deal because I planned on adding my mom to my family plan. Obviously she was NOT there with me so I wasn’t just going to buy a $ 600 phone with her right then and there without consulting her. I responded «No, I will come back with my mom» He handed me my new sim card and then «forgot» he had to do something else with it as I was about to walk out and leave the store.
When I left I thought maybe I’d return to upgrade my phone but deal with the manager, but then I was out and about a few weeks later and decided to wander in the location on 75^th/​Lemont near Hollywood Blvd in Woodridge. I was curious how the service would be there, and figured if it was good, I’ll buy a phone, if not… I’ll go back to the Lisle location. Long story short — Brian Hernandez at the Woodridge location ROCKED! I’m going to write up a review on him at that location so if you’re on the fence about where to go… he’s your guy! And go look for my review about that store.
I told Brian about my experience at this location and he told me if the guy spent a minute longer on my sim card, I wouldn’t have lost the contacts on it. I mean, what else is the point of that damn sim card??? Yeah, well… Lisle Location, you FAILED!!!