The Honda Superstore of Lisle

Called the morning of Wednesday January 13^th (2016) for a service appointment but could not get a service staff member on the phone. I sent an email after that on the same day requesting an appointment for the next week and received a timely professional response and request for clarifying information. I immediately sent the additional information regarding my Honda but then waited several hours without a response. I tried calling but again could not get a. service staff member on the phone. This seems far too labor intensive to schedule a simple preventative check. My honest impression is that Honda of Lisle was not interested in scheduling my request so I called another Honda dealership in the area who immediately scheduled a service check for my vehicle. Not sure if the Honda of Lisle service department was short staffed, experiencing problems with their phones/​e-​mail, has internal process issues, or merely reluctant to service my hybrid Honda because it would be speculation on my part. Still love my Honda but will avoid the service department in Lisle given the above.

Really disappointed with their lack of communication or returned phone calls. Have called several times inquiring about the inventory of a suv and not one return call back or email. Not sure if arrogant or disorganized but apparently must not want the business if can’t get back to loyal customers that have been using them for over 20 years… extremely frustrated at this dealership and lack of quality customer service.