Chili’s

omg, where do I start? Let me just say DO NOT EAT HERE. I have never left an online review before but signed up just to warn others about this totally unprofessional facility (wouldnt dare call it a restaurant). The service is sooooo horrible. The dining room was not clean at all. They sat us down at a dirty table with crumbs on the table and food underneath on the floor. I had to ask the waiter to clean it up when I KNOW she seen the mess herself I mean you couldnt miss it… My table was also right next to the kitchen where I can see all the trash and food on the kitchen floor. I was able to see and hear the servers in the kitchen just standing there, goofing off, and even EATING. WTH!!! They were so loud you would think that they were outside on a field somewhere. They were obnoxiously using profanity which was so disrespectful to myself and the other guests in the dining room. Not only were the servers out of control but the management on duty was pathetic. I watched him stand in the kitchen on his phone not even telling his employees to settle down or to check on their guests. He was a tall caucasian man by name of Mike. He was not managing a damn thing in that restaurant. Its no wonder the servers were the way they were. …I was already turned off by the uncleanliness but when my order came out WRONG and my server Meghan gave me attitude I was SO DONE with this place. Meghan treated me as if I was the one in the wrong for sending my food back. That girl needs a serious reality check. If she doesn’t like her job she needs to find another one that will put a smile on her face & change her bitchy attitude. Please excuse my french but there is no other word I can use to describe that girl. Im sure nobody is holding her hostage to continue to work at chilis. Girl GO GET YOUR LIFE! I have never in my 32 years of life had a server/​bartender as awful as her. Does corporate know the kind of employees that are here? From managers to servers this place is a JOKE. Needs to have a whole new crew and management team immediately. I will never come back to this location again.

I agree with the other reviews here that the service absolutely sucks. It can take forever to get your food sometimes, you will always see staff just standing around doing nothing but goofing off and talking instead of tending to customers. I once dined at this location and our server smelled like she just finished smoking weed!
The only reason I gave the 2 stars because the food is decent so the 2 stars is for the kitchen staff. The management needs to be fired and the servers suck.

If there is an option for 0 star it would be fit for this location!
Called to order «Triple Dipper» appetizer and I was put on hold for 4 mins. Called again and lady said she doesn’t know if they can offer Triple Dipper and can;t find the manager to confirm. I ordered southwestern eggroll instead along with Chicken Fajitas. Was told to pick up the order in 15 mins. 45 mins later I am still waiting at the location with no end in sight. Asked the manager and he said the order was entered 12 mins back. Finally after 1 hour I get my order, so hungry and frustrated that I forgot to check the order before coming back to the hotel. Found only «THREE» eggrolls in my order– who charges $ 9.99 for 3 egg rolls? Fajitas had only «TWO» tortillas? WTH!
I just have no words for this experience… please please skip this location. shady and horrible customer service!

Place is horrible on service. I didn’t even get seated and there wasn’t even a wait. The manager even saw us told us to wait. Got to the point I had to go to the bar to get my service. Can we leave less then a star? That’s how bad

We come for the food. Thank goodness that’s good. But the service here is terrible like most restaurants in this area. It’s baffling because prices are no lower than in other areas of the city.

The service is horrible!!! Several employees walking around doing nothing but goofing off. The waitress dropped our burger and we had to wait longer.
We sat with empty drinks while several employees walked by. It was slow with few customers. Can’t understand why the service sucked so bad.
Will NEVER come back to this Chilis

There were quite a few empty tables but we had to wait ten minutes to be seated, then we waited another 15 minutes and no one came to our table. A family seated after us and right next to us was served while we were ignored. We left.

Never had such a pathetic experience at any restaurant. We hadn’t seen the touch-​screen kiosk thing Chili’s is doing now. My wife saw it said sign-​up online and get a free appetizer, so she did it on her phone before the waitress even came. She got the email back that said, «Show this email to your wait staff for a free appetizer». When the waitress came my wife said, «I have a coupon for a free appetizer.» «We don’t do coupons,» remarked the waitress Meghan in quite a bit of attitude. Confused, my wife said, «I just signed up like this thing said to do and it emailed me a coupon.» Waitress’ response, «Well we don’t do coupons, we do points [or rewards or whatever term they call it].» My wife’s response, «Ok… well… can I get the appetizer like the email says?» Waitress response, «Fine, but I’m letting you know we don’t do coupons anymore.»
WTF! OK!!! Call it whatever you want, GEESH! I could care less what the freak name you tag on to things… I came for dinner, not to be schooled by the Chili’s way of business.
Since our waitress was such a female dog, we asked the manager for a drink refill. He pointed at the touchscreen and said, «You can order it yourself here.»
In case you’re wondering Meghan why you got a $ 0.50 tip… now you’re aware.
To Management of this location… talk to Chili’s at 9890 Dorchester Road, Summerville SC. One of the best experiences I’ve had not only at Chili’s but at most any sit down restaurant with my family.

Arrived at restaurant on a Friday at 9 pm. Waited 10 minutes to be seated in the boot, 5 feet from kitchen. Noise from kitchen was unbearable; there were no door blocking sight into kitchen; floor was littered with paper, drop food and spilled liquids. Horse play was out of control. I couldnt stay to eat the food.

Customer service was great. The Santa Fe Chicken Salad was good. If you are goin to have a alcohol beverage I would recommend the Mango Patron Margarita. Yummmy

Just awful service. The entire staff is clearly on CPT. Chili’s Corporate needs to close this one or clean house.

Had the shrimp taco’s which were ok. There was absolutely nothing special. My husband had the 6 ounces steak which apparently shrunk on its way to the table. They took forever to bus tables around us. Drinks took 20 mins and food took 30 mins and the wait was NOT worth it. Service:1/5 Food ²⁄₅ Cleanliness ²⁄₅. In conclusion, don’t waste your money and time.

Walked in and there were about three tables with customers. There were two employees behind the bar laughing and talking with one another. Each of them looked directly at us and did not acknowledge we were waiting.
We waited a few minutes longer and neither of them said, we will be with you in a moment or welcome to Chili’s. We walked out and will never be back. Corporate needs to fire the manager and start over with a professional staff!!! They don’t even deserve one star they were so bad. They are giving Chili’s a bad name!

Every time I come here I get mixed reviews. Sometimes the serves sucks. Sorry, most time the serve sucks, sometimes it’s ok. The last time I went it was ok. Had fun fun with family and the food was hot and fresh. I only go here for the chicken crispers and that’s it!

As I stated in my tip do yourself a favor and go elsewhere. By elsewhere I mean another restaurant or a different Chile’s. Service is horrible, just as others have stated.
On to the really good stuff. I watched someone in the kitchen scrub a plate with their finger (gloves on if that matters) and put the plate on the clean stack. After seeing that we promptly left.

Visited here one evening while in town. It was decent.
Food was good, service was good. Set up was familiar.

Always a good place to grab some fajitas, rice and beans, or some southwestern eggrolls. always loved Chilis.

«Worst service! Had our appetizer for 10 minutes sitting there no forks or napkins! It wasn’t even packed in there… Also sat there 10 minutes before even being acknowledged. Girl rushed us to order and had no knowledge of what was on the menu then to top it off we waited 45 minutes for our food before telling the waitress forget it just to bring us the check for what we had. we should have just left! Horrible!!!

I came here on a weeknight about an hour and a half before closing. The restaurant was not crowded at all. We were seated immediately. The food came promptly. It was quite apparent that the waitress was not too thrilled about working. I ordered grilled salmon, loaded mashed potatoes, and cinnamon apples. I enjoyed my food. The mango lemonade was awesome.

Went there late after a movie with my BF and some good friends. We went in like 10:30pm and they closed at 11! WE had an OK waitress, typical… a bit of an attitude, but nothing major. My BF and I ordered desserts as our companions ordered an entrée and an appetizer. The wait for the food was a bit long, but we considered they had food to actually prepare. Once we got our desserts, they had already been melted! My BF Apple cobbler was so mushy and soft… it was terrible. My brownie and ice cream was also melted :-(Our waitress was good about it and took it back and brought us new ones. Our friends enjoyed their food however. Probably my 2^nd time EVER dining at Chilis, not a bad experience for the time frame and what I ordered. Ok… probably will not be returning.