Petco

I took my dog to be groomed at 10:45 AM on 2÷7÷15. I was informed when I arrived that an employee would be late because she left her keys at home. I fully understood. My dog had matts in her fur, so I was told she would need a full body shave. I understood that too. But, after 4 ½ hours, I had not received a call. I called and was told they were «backed up» and that the groomer would call me when finished. After 6 hours I called back and was told she is «drying» and she should be finished shortly. After 9 hours, I was very upset when I had to call back. The young lady who answered the phone in the grooming salon was very unprofessional and unapologetic when I told her I was very upset because of the length of time my dog had been there. I doubt she was walked, or given water. I was told abruptly to come at 8PM and or wait until I am called. I have used the grooming salon at PETCO, Stonecrest Mall for 4 years without incident. The new staff need to re RE trained! I will be going elsewhere next time I need to have my dog groomed. The just lost a loyal customer. Oh, also, when my husband and I were rung up at the register, the cashier seemed annoyed to be there on a Saturday. Apparently she was doing us a favor by helping us. No «Hello», «Thank You» or a simple smile.

Went here for betta fish, the place is huge and clean. It seemed a bit empty could probably use more pets. They had a nice selection of beautiful and healthy betta fish to choose from. The tank was $ 5 off for pet loyalty members which was very easy to sign up for. Only thing I didn’t care for was the dead fish floating around by the cash register, I guess they forgot or didn’t have time to flush them or do whatever it is they do with them. Nice place tho, I’d go again.

This location has all the cold, heartless feel of a big box pet supplier. I had problems with management discontinuing with the specialty dog foods I feed my dogs. Management actually recommended that I feed more common brands because all dog food is the same anyway.
Pretty uneducated and unprofessional. But if you are looking for the basics for small to large dogs Petco does come through. There is very little they offer for giant breeds.