Firestone Complete Auto Care

BEWARE of getting your inspection done here. I needed to have my car inspected, I have had it in storage for 3 years. I agreed to pay $ 350 on a battery replacement and an oil change in addition to the work that would be done to get it road worthy. They failed me on inspection, so I paid $ 350 for an oil change and a battery replacement that had cost $ 150 at NTB a few years earlier. I was taken out to see the car and they explained that they could not pass the car because the headlights were moving. I mean a centimeter of movment. I was told this would cost me $ 500 to replace. B. S I thought because NTB had passed me a couple years before I stored the car. I bought a $ 50 headlight from Amazon and replaced it and took it back to the same manager who stated that he could not pass the car unless this was done passed the car. This company is in the business to rip people off… please find a local dealer first before choosing these rip off artists due to the name. I chose this place due to convenience, big mistake. I am currently disputing this charge and will know better next time. I am a Customer Service Manager and I am sure the 5 star reviews are due to friends and family members of the employees. Caveat Emptor!

DO NOT I repeat DO NOT go to this place. It could be a matter of life and death! I usually get my tires from Discount Auto. I burn a lot of highway and expect to replace my tires every year, seriously, I do a lot of driving. Earlier this year it was time to replace my tires but discount didn’t have them so I went over to firestone. They are less than a mile away from one another. If I would’ve known what I know now I would’ve drove to the Colony’s Discount then give my business to these people. They supposedly gave me the same type of tire that I buy from Discount Tire. However after driving off I noticed my car trembling. I drive a Cadillac CTS and with new Discount Tires it floats! So when I noticed the shake I turned around and had them check. It took about 20 minutes for them to come back and say it was fine just drive it for a couple of days and if it doesn’t stop bring it back. Okay say what now? Brand new tires and I was told to drive the tremble out? So after a few days I knew something was not right. I took my car back to this Firestone location and asked them to drive it. They drove it and came back and said their calibrator was off and yes the tires needed to be balanced. They balanced the tires and sent me home with a slight tremble. I drove it with a tremble for a couple of months annoyed but not wanting to go back a third time. After about 3 months I took it to the Firestone in Frisco but was told at 10:00 am they were booked for the day and asked to come back the next day. Wow! Well I didn’t go back the next day but noticed on my way to San Antonio the tremble stopped. Mind you this is 3 or 4 months later. Fast forward to two days ago I noticed my front driver side tire was low. I stopped to put air in it but noticed it almost flat the next day. I used my home air pump and placed enough air in it to get me up the street to Firestone. I told the tech that I needed my tires rotated and that the driver side had a leak. After an hour and a half the guy comes to tell me my brake lights aren’t working and that my alignment was bad so I would need two new tires. I felt like it was an upsale so I declined the new tires. Plus why would I dare buy new tires from them when it took 3 – 4 months for my car to drive decent with the tires I purchased 6 months ago. Anyway the tech said ok and pulled my car out. On yesterday I had a blow out getting on 121 with my kids in the car. It was the same driver side tire that Firestone placed air in but didn’t plug the leak or rotate, or suggest putting t

Once again Chad and Firestone pull through! Ordered some tires for my STI and Chad was excellent. He was able to get the tires same day (I called at 11:30AM and they were ready by 3:00PM) but opted to meet him the next day, Sunday. I came in at 11:30 and by 2:00PM my new Potenza S-04’s were mounted and balanced. Chad not only delivered another quality experience, my third with him, but also price matched a very competitive price, and was able to deliver me the best price including warranty around. This Firestone location is just simply amazing. We are due for tires on our S2000 in the next 3 – 4 months and I can tell you, Chad will be once again gaining our business. Thanks Chad and Firestone Tires. You guys are second to none!