ADT Security Services, Inc.

It’s been 12 days now still have not received a copy of my canceled contract, still have not received my refund and no one has called about picking up the equipment.
I did email the email address that I was asked to email that was posted on this site, faxed in a copy of my statement to cancel and I talked with a Micheal Williams in the Little Rock office that told me he would make sure I got a copy of the cancel contract, that was over a week ago. I care about my credit and want to make sure this bill is canceled and not a surprise later.

This is the most dishonest company I have ever worked with. Rep. Dawn Powell repeatedly and blatantly lied to our faces, in front of our whole family, and said there was no early termination clause. We even asked her why the contract said there was a $ 1200 per year fee, and she said, «No, that’s not for you — you’re paying month to month. That’s only for people who commit long term.» Turns out, in Arkansas, you are automatically locked into a 3-​year contract, no matter what they tell you. Don’t believe otherwise. It was a day after my father’s funeral and we were busy putting his house on the market. We wanted the alarm system activated (we already had one) while it was for sale. She completely lied about everything — even pressured us into accepting a keypad we didn’t want. I asked her if there was an extra charge for going month to month and she said no. I asked if that would lock us into a long term contract and she said no. I asked if there was any kind of early termination fee for going month to month and she said no. Now there is a $ 900 fee the company is trying to charge us for accepting and paying for service for four months. No matter what anyone tells you from ADT, don’t believe them. If you entertain doing business with them, have a tape recorder ready to record their claims. Have a body camera if you can afford it. Only go by what the contract says. They lie to your face and the company doesn’t hold them accountable. They have a number of class action suits and over 5,000 consumer complaints against them across the country. We had good service from them in California, but after this debacle, 6 days before Christmas, and a day after our father’s funeral, we are now planning to sue the company and the whole family is dropping our business with them in each of our markets. These are not the people you want setting up your security. In our dealings, they were grossly dishonest and defrauded us through deceitful business practices. Who signs a $ 3,600 contract for 3 years of service when they are selling the house?!! Ridiculous! And, we are still caught in this nightmare. Avoid!!!

ADT Sucks! They bull crap you and charge too much! We were relocating and kept getting all these deals in the mail about free to transfer and not having to pay for a whole new system! They gave a «$ 300′ discount and it still came to $ 700!
They took 2 weeks to come out and it still wasn’t done properly. Smaller companies are much more pleasant to deal with.