Firestone Complete Auto Care

When I picked up my car from the shop I took a left turn out of the parking lot onto the street. When I did I heard a pop and some pinging. That’s when I realized my steering wheel was not in the correct position for holding the wheels straight. I carefully made my way back to the shop and told them the issue. That the steering wheel had to be held 45 degrees to the left just to maintain a straight course. The technician who worked on my car said that she had driven my car and that there were no problems, just that the street next to the shop had an angle to it and that’s what caused the need to hold to the left. The customer attendant asked the technician to drive my car again. The technician was gone for what seemed to be an unreasonable amount of time for a test drive, when she returned she quickly apologized and said its fixed now and tried to walk off. I asked her what was wrong with it, she apologized and stated she didn’t actually test drive my car when she had completed the labor on it or she would have caught the problem then. She explained that she had been working on my tie rods and had failed to put everything back together they way it should be and quickly walked away. This oversight on the technicians part and failure to test drive the car could have resulted a serious accident. The technician lied to me about test driving my car and had let it be released without fully completing her work on the vehicle.

Fast service went in on a Monday around 46PM for an oil change on a 2011 Ford Fusion didn’t have to wait long they even accept GSA government credit cards

I’ve been here a couple of times – to replace tires, to get some engine work done, and once when I was having a problem and had a question about my vehicle. I have never been met with anything but extraordinary customer service and the utmost respect. This most recent time, the employee at the desk went out of his way to suggest that I NOT get my car repaired with their shop because, with this particular problem, the dealership would simply be able to do a better job. This was refreshing honesty. The employee then called a couple dealerships to see if I could get in that day – above and beyond. I would not hesitate to go back to Firestone, and would recommend it as a respectful and reputable business.