Empire Beauty School

I went there to get a haircut… They professional front desk personal, & instructor’s… They even have product if you want to purchase any… Clean as well…
I’ve gotten the GREATEST stylist, Shalyn Scarlett… She’s very understanding, professional, & knowledgeable of what she’s doing… She welcomes you, makes you feel comfortable… She has a sense of determination, knowledge, friendliness, professionalism, & confidence in what she does, to do a great job for you… Yes, I know this is a school but she is 1 heck of an amazing student… I WILL be following her when she graduates & goes out on her own or with a company…

So Empire reaches out to the community by making it possible for your daughter and other children to score a gift for their mothers on Mother’s Day. You end up with two gifts — one being the voucher and the other the nice little paper your daughter wrote about you — her mother.
Now, you do not say whether Empire was involved in picking the winner but I will assume that your daughter’s school had more to do with that and that hers was just a random name picked from the many other deserving applicants. But still, how nice that was of Empire to give your daughter the opportunity to give you a gift she would not have otherwise been able to afford.
YOU allowed the voucher to expire because YOU did not use it in a timely manner. What audacity you have to then call Empire and ask for an extension because of your oversight. You say, yourself, you did not speak to the director but someone else who told you no you could not use it. I can not imagine that the person who thought of the idea of giving children the opportunity to do something nice for their mothers would not have worked with you to be sure you could have used your voucher. However, I think you might have undermined yourself when you also asked to trade services. Was that an option on your voucher?
I can not see where you are justified in writing a bad review and putting a black mark on this school or its director. Shame on you! What kind of lesson are you teaching your daughter? — take responsibility.
Take your voucher and the letter your daughter poured her heart into and put them someplace special so she knows that you appreciate her efforts. You have tainted her gift and you owe an apology all the way around.

If I could give 0 stars based on customer service alone I would. My 12 year old daughter wrote a paper for a contest about why her mom deserves to be pampered and won me a haircut and pedi here. The gesture alone was the best gift to me. Unfortunately I work 3 jobs and by the time I was able to call for an appointment I the coupon was 10 days expired. After asking the director if they would be kind enough to still accept the voucher and if they’d exchange the haircut for a pedi for my daughter so we could go together (I also live nearly an hour away) the front desk girl said the director said no because it was expired. Now I have to tell my daughter sorry but moms so busy working I didn’t get to use your gift. If this is the way Jammie Darrell runs her business I’m happy to pay top dollar at a nice spa like I usually do. I’m a bartender and this is not how I’d EVER treat any of my guests!