Red Canyon At Palomino Park

I cannot recommend Red Canyon as a place to live. The first 6 months weren’t bad (except for an excessive amount of spiders in my apartment), but the last 6 months were hell because of new neighbors above me. The noise was beyond excessive. I complained to the property manager time after time and basically nothing was done. We had a mediation session, but it just got worse and the property manager did nothing. So, I just decided to move out when my lease was up.
After I moved out, I got a bill for $ 28 for pro-​rated trash/​water, etc. I paid it via my online banking so that it would arrive on or before the due date. On the very day it was due, I got a very nasty email at 1 pm saying that it was past due and that I would be reported to a collection agency. Really?! On the day it was due! No, it was NOT past due — it was due that day! So, why the threatening nasty email? Well guess what arrived in the mail that very day to the Red Canyon office — their precious $ 28 dollars! No it was not late, neither was my rent EVER, so why the nasty email threatening to report me to a collection agency? Not sure, but I certainly don’t appreciate that type of communication when I was NEVER EVER late on my rent. And, no, I did not get an apology over the nasty communication.
Oh, and don’t get me started on the exorbitant rent! My rent for a 2 bedroom was almost $ 1800 when I first moved in; when I got my renewal notice the following year, it went up to almost $ 1900, AND if I needed to go month-​to-​month while I looked for another place to live, it would have been almost $ 3000 per month! That is ridiculous! The apartments look nice at first glance, but then you see the shoddy workmanship and poor quality (e.g., paint drips down doors, rubber baseboards, dents in walls that were not repaired and just painted over, etc.). Way, way, way overpriced for what you are getting.

To anyone who is considering living here, think twice. I can’t even given this place a 1 star. The management has no compassion or rationale. We secured a place to move in with our 2 year old, because we were told that the apartment wouldn’t last and we were moving here from LA. When we got here the apartment was a smoke pit. They knew this before we moved in, because they admitted to it. We were not informed that the previous resident smoked. So while we were ALREADY PAYING for our place, we had to stay in corporate housing while they changed the rugs and the blinds, which we demanded, thinking it would take care of the problem! We couldn’t move in for two more days. They didn’t compensate us in any way. They are very greedy here.
Since we have finally moved in, we realized that there is a chain smoker downstairs, and the smell plows into our place. We are trying to move into a different apartment and we are getting so much push back. Again, they do not care.
Also, They’re cheap washing machine also chewed up our personal items and they refuse to compensate us UNLESS we sign a waiver stating that they are not responsible for any future health issues. So I’m supposed to sign a document that releases them from any type of responsibility that is exposing my child to smoke?! Neither has anything to do with the other! All of the management here, Kristen, Pam, and Viola do not care about anything that has to do with their residents. I picked up a lady off the ground who slipped on the ice with her WALKER because they DONT salt. It’s awful here!!! The emotional and financial burdens are unforgivable. I would NEVER recommend this place! Be aware!