Visionworks

I had not had new glasses for 6 years since my vision hadn’t changed. I was looking forward to getting new frames, small plastic ones that were very different than I had been wearing. I had not been to Visionworks before. I was greeted by Sierra, and she was very sweet and helpful. I chose my frames and she did her measurements. She spent a nice amount of time making sure I was comfortable with my choice, explaining that the straight bifocal I wanted would possibly give me a different view than I was used to in such a small frame, but this was what I wanted. I had large metal frames, and I needed the change.
Well, I knew within hours after picking them up that I could not be happy with my new frames: the plastic was too bold and distracting and the bifocal was not working for me at all. I was so disappointed. I called and was told I had 30 days to be happy. I went back soon after, and was helped by Jai this time. She was so sweet and helped me find frames that were metal but small like the previous plastic ones. She, like Sierra, worked hard to make sure I was comfortable with my choice.
I picked up my new glasses, and I thought they were great! The next day I realized they felt tight on me and I thought I had made a mistake. I went back in, just before closing on a Sunday, and Sierra was there. She inspected my glasses and said she could make them feel right. She did just that. I’m so pleased with them now. I’ve never been to Visionworks before but I will recommend them to anyone. I had spoken to someone at the Rolling Oaks store by phone when I started looking for my frames, and the young lady put me on hold to search for the frame I requested, but never returned after 12 minutes. So, the Forum store will be my choice.

I have been to several locations and I must say this one probably has the best customer service. The store manager does an amazing job and is usually on top of things. We have been going to this location for the past 2 years. Their variety lacks sometimes but if you ask for more styles or a specific color on a specific frame the manager will go out of his way to find it in the book to see if it is available. I was indecisive about my pair because I did not want goldish frames and preferred them in black. And the other pair of frames I had were purple and I was looking for black. He went and searched for them and returned to tell me one was available and the other no longer was available in stock. So I was going to order the black pair that were available. But then my husband suggested that I keep the brown frames since all the other pairs I have had have been black and he insisted he liked the brown ones on me. So after giving me some time to decide… The manager came back to get my decision. I thought he would be upset that I made him waste almost 30 mins searching for the black frames, but he wasn’t. My husband and I were surprised he wasn’t the least bothered.
When we went in to pick up our glasses I received mine in a regular case. Since I ordered bebe frames like every other year I was expecting to receive them in the bebe case. So I asked her if I could have the proper case. The girl looked at me and said «sure! Let me get that for you». When she came back I realized the cleaning cloth was missing. But I decided not to mention it since I was only concerned about the case. Then While my husband was waiting for his glasses and inspecting his first frames I noticed mine seemed to be dirty on one side. The lady that was helping us (who I had never seen before) was not the least bit friendly. It kind of seemed like she was annoyed to be there. I asked her if she had a cloth nearby so I could clean the residue on there. She said I should have a cloth in the case but I showed her I didn’t. So she just took them and went to the back. Not saying one word. She came outside handed me a bebe cleaning cloth and the glasses then asked if that was better. They attempted to clean them in the back and After a quick overlook I said yes and put them away. My husband then asked me to try them on again so he could see how they looked. When he was checking them out he said they still seemed to have a bit of that sticky residue on the side of the frames. So I apologized to the lady for not fully inspecting my glasses and told her my husband had seen they had a bit of residue left. She seemed annoyed and was like «uh. Okay» and took them. The manager noticed her little attitude I assume bc he immediately stepped in and said he would take care of it. He immediately apologized and cleaned off the residue, he then had me try on the frames. I was wearing my contacts so I couldn’t see through my glasses how they looked. He immediately noticed that one side was a little off and was making the glasses tilt. He immediately fixed the issue for me and asked me to try them on again. Huge difference! I definitely appreciate his customer service. He makes sure his customers are happy before leaving his store. He is the reason my husband and I continue going back to this location. He always goes above and beyond. Everyone else here always seems to be friendly as well. I am just going to assume that specific girl was new and was barely getting the hang of things.

I purchased two pairs of glasses (Armani Exchange & Converse) at the Rolling Oaks Mall location (Formerly Eyemasters & still listed as such on Unilocal) and had a really bad customer service experience: (See review for Eyemasters Rolling Oaks Mall). After my 5^th visit to the Rolling Oaks location I decided to try and get the problem resolved at The Forum (Live Oak) location. I was irritated when I arrived at the store (it was very noticeable with my demeanor) but the moment I stepped into store I was promptly greeted with a smile and a genuine warmth by a gentleman dressed in a very nice suit. There were about a dozen customers but he told he would assist me in a few minutes. He was true to his word and actually helped in under 5 minutes. I explained the problem: my vision was a little blurry in both pairs of glasses but when I adjusted the glasses up my vision improved. I also advised that the Rolling Oaks location tried to adjust the ear-​grips so they wouldn’t slide down but that the issue still wasn’t resolved and I didn’t want to deal with the other location any longer.
He asked if they had taken my pupil measurements; they had not. He apologized for their error, called the Rolling Oaks location to get my prescription, took the pupil measurements and told me my glasses would be ready in 10 days. I had to wait to 10 days on the original order because I purchased Hi-​index lenses that weren’t stocked in the store and then had to wait an additional 10 days for this location to order another pair or Hi-​index lenses for the replacements. I wasn’t happy that I had to wait an additional 10 days for the replacements but gentleman’s engaging personality (we had a nice conversation about my recent move to Texas from California), genuine warmth, and apology made my irritation with Visionworks subside. I would have been happier had he been able to get the lenses quicker than 10 days but his customer service won me over.
The friendly, well-​dressed gentleman was Gregory, the Store Manager. Gregory remembered me when I returned 10 days later to pick-​up the replacements and was still as friendly and engaging as the first time I met him. His customer service skills are amazing and I will keep returning to VIsionworks @ the Forum for my future eyewear needs.

I came in to get some new glasses so I could pass my next eye exam to renew my license and to see better… I initially came in to get the two pair for $ 99 but walked out spending much more for a great designer frame with upgraded lenses. The staff was great — and they’ll be my stop for years to come. They have a great selection at great prices; and it’s worth your time! The store was clean and nice and cool (it was 105 °F today) /​They said it’d take them an hour to get the job done. Happy with the service they provided.