Callaghan Mortuary & Livermore Crematory

We just recently lost a very special family member. When we went, Deanna was very concerned about how much things cost. She would constantly say that she was trying to «steer us I the right direction.» She also referred to our loved one as being in a refrigerator multiple times. She also mentioned that she could cut the clothes up the back so that we could have my loved one dressed in whatever I wanted. She also just handled many of the cosmetic things gruffly. As someone who is grieving a loss, I do not really care for the deals of how they are going to fill her mouth, or re-​adjust her to make her look more life-​like. Just tell me that she’s going to be ready for the viewing. Maybe she’s been doing it a while and she needs a refresher class on bereavement talk. The selection of cremains jars could also use a little help. Also, their tech needs an upgrade. They won’t let you bring a laptop to show a presentation of photos. It has to be a dvd. I’m not that computer literate. As the only funeral home in Livermore, they shouldn’t get cocky. We could always go to Pleasanton.

We had a death in the family and my experience with them was positive. Other than a couple minor details I thought they were compassionate and we received proper service during a very sensitive time. They handled our loved ones ashes with care as well which was appreciated. It’s always hard dealing with details after the death of a family member but I thought they handled what needed well.

Our experience at this place when my father passed away moved us to go to Graham-​Hitch in Pleasanton when my mother passed, even though it is in another town and a lot farther away. Deanna at Callaghan was unbelievably inconsiderate and uncaring, making phone calls without telling me and not warning me that 4 squad cars, a fire engine, and a paramedics van were going to show up – even though just the day before I had been at Callaghan making future cremation arrangements for my 96-​year-​old father, and they knew we had a Do Not Resusitate and POLST form. To protect my mother in the house, I had to confront all these people in the front yard, waving the forms. No one from Callaghan ever called to apologize or explain.
Plus, the whole place smells moldy and the décor is from the 1980s. The price for my mother’s cremation through Graham-​Hitch was about 20% less than my dad’s at Callaghan.

DeAnna was extremely empathetic and responsive to work with on a sensitive matter. A huge thanks goes out to Callaghan and DeAnna for all of their assistance in our difficult time. :-)

On SAturday September 8^th 2012 we had memorial services thru Callaghan Mortuary for my aunt who passed away.
Jeff who is a representative /​employee of the facility was very helpful. I arrived early by an hour and half from Sacramento and he let me in and when my video didnt work he helped me create a video on my laptop. SUch a nice helpful gentlemen.
Overall I am VERY HAPPY with the facility and their assistance for my aunts funeral
THANK you most of all JEFF!

DO NOT take your business here, especially if you are considering end of life care for your loved ones! After contacting Callaghan multiple times, no one returned my calls or messages when they said they would. Deanna is especially insensitive and does not follow up on her word. Save your time, money, and energy and look elsewhere! Perhaps somewhere reliable and actually sympathetic to your needs!