Charlie Dunn & Sons, Inc

Charles inspected our fireplace years ago when we bought our house. We have been wanting to replace the logs in our gas fireplace and Charles was very helpful making recommendations based on what we were looking for. He was very prompt in ordering our items once we decided and completing the install. We will definitely use Charles again if we need anything for our fireplace!

We had an appointment with Mr. Dunn to clean our chimney. The morning of the appointment he called to say his truck had broken down and he would need to reschedule BUT could he call us to reschedule after he knew when the repairs would be complete… sure, no problem… after a week of no call back, we started leaving messages. 3 calls on 3 different days and no response… an email and no response… finally one last message stating if we didn’t hear back we would be forced to call another service. He returned the call after we had contacted another service AND they had already come out to complete the job!
We saw all of his great reviews and we expected better. Good luck if you choose to hire them.

I have had a leak in my roof for about one year. After having at least six roofers on my roof and no luck in finding the source, I decided to have my chimney inspected. Charles was extremely kind and understanding of my frustration at getting no where with each roofer. He not only thoroughly inspected my chimney, he educated me along the way. He took many, many pictures of my chimney and roof which were useful in our detective work looking for the source. Although he could not say for certain where the leak was he is the reason for my eventually finding the source as he recommended the roofer who figured it out. Charles also pointed out some potential problems with my chimney that I will be fixing in the future to prevent even bigger problems. Any work on my chimney will be done with Charie Dunn & Sons. Charles was the first step in the right direction for me.

Charles turned up and did a complete inspection of our chimney. We have lived here for 5 years and never used the fireplace — and we had a bees nest in there in the Spring and so we thought we should finally get it looked at.
Not only did Charles completely clean and inspect from the inside, he also went onto the roof and took photos and gave us recommendations about the spark arrester and an area of the roof that he suggested we call in a roofer to inspect. He then cleaned up and took the time to tell me about the type of chimney I had and how I should best use the fireplace on a daily basis. There was no up-​sell.
He was courteous, extremely professional and knowledgeable and provided a written inspection report, including the photos he had taken. We used the fire for the first time last night and couldn’t be happier.
I highly recommend Charles and Charlie Dunn.

Thank you Charlie for your great service! I appreciate your professionalism and knowledge. Thank you for taking the time to answer all my questions and sending over a thorough report! See you next year.

You can trust Charlie (and his son Zack).
I have peace of mind now that my clogged dryer vent and chimney are clean.
Additionally, repairs were made to our 40 year old chimney, which was a dirty job– but they left the worksite spotless.
Charlie made specific recommendations for future serving which really translate into consumer safety.
As a bonus Charlie was kind enough to take on the job of cleaning a (senior) neighbors vent without having to double back and waste carbon credits. We both appreciated his accommodation.
Sincerely satisfied! Exceeded expectations.

Our old home’s fireplace and chimney needed TLC and Charles Dunn made it safe and usable! First a 16′ stainless steel flue insert, then addressing and repairing the crown atop the chimney. Nice guy, hardworking and reasonable prices.

Charles has a great sense of customer service, and so happy I found him. He is installing a Wood Burning Stove in our sun-​room, and I totally underestimated the effort and expertise required to do it. Not only did he figure out a way, he has great additional advice on maintenance, and usage.

The job was done in a timely and professional manner. Charles was very knowledgeable. The whole job was clean enough to replace my dogs white beds in front of the fireplace. If only all contractors would take a page from his book…

Charlie did an incredible job. He found time in his busy schedule right before Christmas to fix our flue even though he was booked. Over the phone he thought he could do it all the first time but we had an odd fireplace so he had to get another part. He again found time to come back and finish the job before Christmas.
He was super professional and made sure the new flue installed just right. He took extra time to make it look nice inside and very easy to operate, even asking if I was right handed so he could place the handle in the right spot. Super clean install and it works amazing.
And his price was super reasonable.
This guy can handle any type of fireplace that you have. We had a strange one for sure.

Charles does a great job and is totally honest about what should be done. I will be using him for all my pellet stove in the future.

We used to have a pellet stove installed in our masonry fireplace. We had it removed and Charles came out to prepare everything for new custom glass doors and a gas log to be installed (by another company). He showed up on time, was professional, kept the area clean – which was important to me because we had just installed all new flooring and furniture! He patched the area where we had previously had electrical installed inside the firebox and cleaned out the chimney. He really seemed to know what he was talking about and thoroughly explained the details of our unique situation. He was concerned about the shape of our firebox causing exhaust to come into our family room. He seemed to thoroughly understand the dynamics of what makes a fireplace work properly and knew that our design had issues. He was absolutely right. I was able to confirm that before we had our pellet stove installed, we had smoke damage from our previous fireplace. He suggested a smoke deflector, which we had him come out later to install. Now, some may think this was an «upsell», but I honestly feel that he was looking out for our best interest and that he protected us from future issues. I would definitely use him again and would recommend him to a friend.

Charles came out to sweep the fireplace in the house I am renting. He was on time, professional and clean. He used drop cloths and made sure he wasn’t going to interrupt anyone with the vacuum noise. After he was done, he gave us extensive information on the use and care of our fireplace. What a treat Charles was!

The fireplace had never been cleaned in 12 years and we did not know what to expect… Charlie did a great job. He was on time, his rate was reasonable, he explained what he saw, he cleaned up after himself well, and the fireplace is now ready for the gas insert!

Totally satisfied with the work Charles did with my fireplace! He was accommodating to fit my schedule for an early morning appointment. He was on time. He was professional. The work he did was great, but then went beyond, and handled a couple extra requests I had. All of that would have been just fine, but he then spent a lot of time explaining a bunch of things I didn’t understand with regard to the chimney and fireplace. And finally, he found that there was a bracket that had fallen off inside my fireplace, so he reattached to for me for no extra charge. I didn’t do a lot of price comparisons for this type of service, but to be honest, for the service he provided and the professional manner with which he provided it, $ 189 seemed totally reasonable. I would definitely recommend.