Espresso Equipment Engineering

Good service… Good pricing… And always helpful… I have had a few issues with my Bunn machine and once it was on a weekend before a event and the team here took care of me early on a Saturday morning after I called and left a message… I Strongly recommend them for any servicing on your high end coffee machines in the Tri Valley & Bay Area!

Five Star Service all around. These guys took care of my 15 year old Saeco Magic Deluxe and were honest about what they could and would do, upfront about what the costs were, and prompt with the repairs and followup service. They even stayed open after business hours on a Friday for me to come in and pick up my machine. I have another Saeco I plan to bring to them for service soon!

EEE saved my holiday weekend! These guys never stop helping. I called 5 times today as they troubleshot my Saeco Incanto Rondo until problem diagnosed and fixed. Hard to beat that kind of service. Works like a charm without driving to Livermore and leaving machine til next week.
Thanks gang

I have a very expensive Saeco Minuto Espresso Coffee Machine that is 7months old. A red wrench warning code #15 occurred which meant a problem with the water heating thermostat. Philips Saeco Customer Care referred my machine to Espresso Equipment Engineering for warranty repair. After 11 days of not hearing back about my machine repairs I called and spoke to «Serge». He said the grinder was replaced and we would have the machine back in a week. I told him the grinder was not the problem. He laughed and said that’s what the paperwork said. I asked to speak to someone that knew what the problem was. He said a tech would call me back. NO call back and a week later the machine arrives dirty with some coffee beans and grounds in it and sticky tape marks all over and no repair paperwork in the box. Plugged it in and the same warning code #15. After shutting it on and off again it reset until a week later the same red wrench warning code #15 and now the machine doesn’t work at all. My machine is now going to a more reputable company, Seattle Coffee Gear in Lynwood, Washington. Now our holidays will be spent entertaining with NO coffee machine! Very very poor repair and customer service. I would never recommend them. I have reported them to Philips Saeco who also said they have had other complaints about this service center.

Priced fairly, prompt service, my Saeco Incanto Deluxe was as good as new when theyt were done, and shipping was very reasonable (machine was very well packed too — double boxed with styro peanuts)

I love, love, love this place! I have a Magic deluxe Seaco espresso machine that I’ve had for years. I love my morning cup of Joe, my afternoon pick-​me-​up and my unwind after hours cup of espresso… Ok, I’m a coffee addict. Over the past 6 years I had to bring in my espresso machine in 4 times for various reasons. Once for putting water where the coffee go’s. Silly mess-up’s on my part. Anyways, E.E.E. has always come through for me at reasonable rates. I can’t say enough good things about their work ethic’s. Very knowledgeable, honest and trustworthy… I would know been using them for 6 years!!!
Highly Recommended!

Please stay away from this place! I brought in two Starbucks Sirena espresso machines to be repaired. one had a loose/​broken steam knob. The other espresso machine incurred a blue light (won’t prime) this occured when I was cleaning the water reservoir out and I took out the water magnet* I knew it was a minor issue but I could not figure out why the blue light won’t go away so that water pump can start. I looked up Saeco’s authorized repair near my me and Espresso Equipment Engineering came up. Spoke to Brian who seems knowledgeable and was told to bring in both machines. He called back a few days later to give me the diagnoses, the steam knob clip need to be replaced on one of the machine (that i knew already) and the other machine with the blue light was due to a faulty pump. I couldn’t believe it, told him its not possible. He wanted $ 90 for both machines. The replacement of the knob shouldn’t take no more than 15 – 20 minutes but was charged over an hour of labor. The blue light was supposedly fixed by replacing the water pump, and they supposedly replaced a few other items that I wanted to check, the temperature guage, tighten of the steam wand holder and perform descaling.
In about a week both machines were ready for pick up. During the pick up, I was told that I had the water magent upside down, so no water would pick up by the machine, hence the blue light. I was shocked to hear that. I took back the machine and tested that out and sure enough if you have the water magnet upside down, the problem came back. I called Espresso Equipment Engineering and expliclty told Brian of this news, he didn’t sound surprised at all, and seems he was well aware of it. They fabricated some work on the invoice and charged me full price and they were stupid enough to tell me that the water pump had to be replaced but forgot to put in on the invoice, why, becuase none of the work was done. They simply flip the water magnet around and gave me back the machine. steam wand is still loose. I called and gave them an opportunity to resolve this, Brian say’s it «out of his hands» –never did he said all repairs were done, did even rebuttle any my claims. I would advise to take your business elsewhere, they’re worse than taking your car to a mechanic. Next stop, reporting to the BBB and Saeco.

They gave me a few tips to fix my Saeco machine before bringing it in. One of their tricks worked! Saved me a trip and expense of having my machine repaired.
Super honest and trustworthy in my book. Would definitely go their for actual repairs.
They also offer a San Mateo drop off service so you don’t have to drive out to Livermore.

This review relates to their location in Livermore. Extremely pleasant, very knowledgeable. Brian put our Giro espresso machine back in working order in a couple of minutes and explained how we had messed it up. (We love our machine and were sooooo grateful to have it functioning again!!) I wish that EVERYONE I deal with was as competent and helpful as Brian! Thank you!

We just had my machine serviced there while we waited. He was very personable, professional and knowledgeable. He found a simple solution, cleaned up my machine, and showed me how to make my coffee EVEN BETTER. We drove 2 hours each way because he services Saeco machines, but wouldn’t hesitate to do it again.