Jo-Ann Fabric and Craft

Unfortunately this is the only store of its type around. Perhaps because it faces no competition, the customer service is lacking. Every time I come to this store, no matter what day or time, there is a huge line at the cashier. Often, like today, there is just one cashier, although there are about 9 people in line. Wish there was a Michael’s or AC Moore around because that’s where my business would go.

Wow I’m surprised this place doesn’t have better reviews! I’m in all the time (I’m a little obsessed with crafts.) and have yet to have a bad experience.
The staff have always been very helpful when I have questions or can’t find something. I’ve never seen the fabric-​cutting line longer than maybe 5 people and the cutters often ask about what I’m working on which is sweet.
The ladies at the register are always looking to save me money. Whenever I use a mobile coupon they always scroll through and find me a couple more.

Snooty staff. Same product as everywhere else. I’m just as happy driving to Dublin.
You know Staff makes the difference.
Too bad.

Courtney is so friendly and helpful! I always find what I am looking for and the employees are always ready to assist.

The selection is better and the store is much cleaner than other locations. There’s no one who works here that has ever been less than very polite. If anything, I wish they got new fabric more often, but it doesn’t stop me from going. Good vibes!
Update 9÷29÷15
Courtney was so, SO helpful today! She helped me look all over the place for a very specific shade of green satin and was very sweet about it.

I was looking for some wooden letters to spell out our company’s website. I searched online and found out their prices is almost the same as cheap ebay or Amazon prices. I went to this location and found all the letters expect for one which I had to go to Dublin to get it. However before I went to Dublin one of the employees reserved it for me.
This is very clean and obviously well managed. They have great classes and and great selections for a lot of DIY projects. I wish they were buttons thought out the store which you could push for assistant. Sometimes it was hard to find someone to help me. Other than this, very competitive pricing and a great place to shop and feel welcomed.

This is a well-​stocked, well-​staffed craft store. They have lots of fabric to choose from, with a number of cute fabrics on sale at any given time. They have classes for kids and adults and the staff is very friendly.

It is like any chain, pros and cons.
If I still sewed, I would find this chain seriously lacking in fabric. Stonemountain & Daughter Fabrics in Berkeley and Britex in SF are two of the few real fabric stores left.
I don’t sew anymore but I do repair the *pre-​fabricated* clothing I purchase, and the DGD’s soft toys.
Today I was on the hunt for ribbon to repair DGD the Younger’s seahorse tail. We found what we wanted and headed home to work on the project.
Serviceable.

Went back again (and again) for yet another fun cake project. I had issues with a light up table and the clerk there helped me til the very end. I offered for her to help other customers while I tried to figure out the faulty LED light because it was obvious that we were gonna be there for a bit. Her response was, I’m helping you. I felt super special. Thanks!

I usually love this store, but lately the customer service has been declining. Today I went in to get some fabric, the boy at the counter decided to cut it without using the cutting indent thing but it looked okay from my angle.
Later I found more fabric and needed to get that cut as well. A nice lady cut it for me but I asked her first to double check the measurements on the fabric from the boy. He had cut me 2 feet extra of what I wanted. I ended up just taking what he gave me and went home.
When I got home, I had to RECUT the fabric from the boy because it was obviously so beyond crooked. Needless to say, I will not be getting fabric from that store any more.

This place is run down and understaffed. If you have a choice, try and either shot at a different store, go to Michaels, or shop online.

They didn’t have what I needed but what I liked about this store is they have enough associates around for you to ask questions.

I needed fabric to make a tutu. The girl at the counter was nice, friendly and helpful. They had a lot of fabric to choose from. It was busy when I went around Halloween time and they needed more people in the fabric section because the line was long. Couple people in line were complaining.

On the positive side, it’s really nice to have a fabric store in Livermore. It’s new and clean, and offers a good selection of fabrics and crafts.
Unfortunately, there are two serious negatives. The prices are outrageous, and the customer service is extremely poor.
It would benefit the store, and certainly its customers, to put the employees through training on how to smile, be friendly, and actually be a help to the customers.
I’ve been there several times now, and every time I tell myself I’ll never go back. If it wasn’t for the fact that they’re pretty much the only show in town, I wouldn’t shop there.

I have never been treated so badly from an employ at a store. The front casher kept on questioning us about the amount to fabric we bought we showed her the fabric twice. I told her we have shirts we bought at Wal-​Mart to match the fabric too. She made me and my sister feel like we were trying to steal something. Then when we walked out we were in the parking lot she came running out demanding to see a receipt for the shirts we had. We didn’t have a receipt and I showed her the cloths asking if they sell these shirt in there store she was extremely rood and when we walked away she yelled I don’t have x-​ray vision. I left feeling like I wanted to return the items I bought. I’m going to have to find another fabric store in the future.

Wow! What a huge improvement from the other location! This one is bright and airy and well stocked! I love coming here!
The employees are all so friendly and helpful. They are more than willing to assist you when asked and always ask if you need help if you look lost or overwhelmed.
I love the JoAnn app that offers coupons and was actually told by an employee to download it.
Today was my only «issue» and that was that they were out of the rubber bands for the newest craft craze, loop bracelets. But every store is out of them. JoAnns has the best prices on the bands so that’s understandable.
I love coming here! I’m like a kid in a candy store… so much fun!

I’ve never been to a Joann’s before and came with a short list of items I needed. The staff was incredibly unhelpful. The place was mostly empty and every time I asked someone for help, they’d point in the general direction of the item and say «it’s down there on the left.» No aisle numbers, no walking me there, no help. I asked at least 3 different people for help for various items and was in there for a while searching every damn aisle on my own.
When I asked if they had anymore black tulle anywhere, I was told it could be in the back so I could check again maybe tomorrow. I tried to use a gift card but the cashier said she didn’t know how… so I couldn’t use it.

Love the new location, they have quite nearly everything I’m looking for and a variety of things I’m not, and while the marine vinyl I’m partial to (makes nifty bench seats) doesn’t have the range of colors that Dublin stocks (yet?), the fact it’s a solid 10 minutes closer to home and work is a done deal for me. Yea!

I really needed some quilting rulers. I was in a spot at Joann’s near where they cut fabric, looking at the few rulers they had hanging on the shelf. Right next to me, to my left hand side was a lady stocking the shelf. On the right of me, about 10 feet away was a lady sitting at a table working on jewelry. While I’m looking at the very limited selection of rulers they had there, the two employees decide to yell a conversation to each other with me in the middle of it. And yes, I am finding this really annoying. I don’t like standing in the middle of your conversation, if the two of you want to talk or yell, go stand next to each other.
Since both were so busy with their stocking/​jewelry making/​yelling conversation, of course they were too busy to ask if I needed help or even acknowledge that I’m there. So I waited politely until they were done and asked the woman stocking if there were other quilting rulers around. She said, «Yes, in the quilting section.» Uhhh…“Can you please tell me where that is?” I asked, because if I knew where the quilting section was, I’d obviously go there to look for a quilting ruler right. «Yes, at the front of the store.» Okay, thanks for not taking me there. I found quilting rulers on one side of an aisle, still not what I was looking for. Oddly enough, there were more located on the next aisle over. Really? Why not put them together? So I pick up $ 45 worth of rulers and $ 20 worth of other things, pens, candies, whatever that is tickling my fancy at the moment and you know what I walked out with?
Nothing. Yes, nothing.
Because when I stand in line, I’m the 8^th person in line and you know how many cashiers are working? One. And slowly. By the time I became the 3^rd person in line, my patience was wearing thin and my baby was crying so I put everything down and left Joann’s.
Today I went to the quilting shop downtown and bought quilting rulers. I should’ve gone there in the first place, where they greet their customers as soon as they walk in the door, ask if they need help with anything, and where no one is yelling a conversation to someone else with me in the middle of it.

Long have we needed a ginormous crafty source in Livermore. Love Joann’s for their great sales, coupons and general supplies. I have been driving out to the one in Dublin for a while now and am happy to save gas and bring revenue back to Livermore.
Noticed some of the staff here from the old Chestnut location and some new folks as well. Service was friendly and helpful. They’re still stocking up, but they have a great selection so far. It’s LEAPS and BOUNDS better than the old location (not to mention in a better area).
They will eventually have classes there which is cool and their fabric selection is amazing. It almost makes me wish I was a better sewer. I’m there for the yarn and general crafts and was quite pleased with their initial selection. Hopefully they will expand their selection as they settle into the first weeks of being open.
Craft on!