Performance Plus Plumbing

update on my Ao Smith water heater, I hired another plumber and he immediately pinpointed a defective control valve, he replaced it in 10minutes and I have a working water heater.
I would stay away this company, they diagnosed my problem incorrectly, did not admit to it and even threatened me and charged me $ 230 for nothing.

These guys are FANTASTIC! Even when they are busy they do everything they can to make it to you in a timely matter. Working in a restaurant, things happen at the most inconvenient times and they are there when you need them! Keep up the good work!

Both times I had Performance come out they were honest and to the point. Had a backup on my main sewer line under the house… cleaned out and haven’t had a problem since, 7 months ago. They came out again after I remodeled my bathroom… forgot to put putty under my drain flange in the tub and it was leaking so I figured I did something wrong… they stayed until I did it and checked to make sure it wasn’t leaking under the house, they didn’t charge me. Not sure about these other reviews, but plumbing is a bitch, and most big plumbing companies are shifty. I am already scheduling these guys again for a job.

I called these guys in to check my water heater. The guy told me that my water heater needed to be replaced and that the issue could cause it to blow up. Of course this made me really nervous and so I signed on the dotted line. A friend had told me later that something sounded fishy and to call PG&E. I called them and when the service tech came out, he noticed the small door that protects the pilot from blowing out was off and that was the only issue. He cleaned the main burner
and replaced the door and it was fixed. He also told me that water heaters don’t generally blow up. I was so mad at this company’s dishonesty that I went to the BBB. We lost because I had signed the cancelation waiver, but I’m glad Unilocal is available to let people know how these guys are. If you use them be very careful.

Most horrible experience with this company! Do not trust them! We had our water heater go out, so they came out on Saturday, charged $ 200 just to «look» at it, came back on Monday to do the repair. Never contacted me to let me know when they were coming, didn’t call my landlord back when he contacted them, or to authorize the repairs, was messy leaving pieces of repairs all over, slamming things on my ping pong table… when they said it was «fixed» after another $ 500 which seemed outrageous for installing a valve, so my landlord got upset understandably… they argued back and forth. Just to get it over with my landlord paid them. The repair lasted all of one evening, the water heater went out the next morning. Upon calling them to let them know their repair did not hold up, they sent me a text saying since my landlord was difficult to deal with, they refuse to service. A blessing anyway minus all the money my landlord paid to have nothing fixed… PG&E came out, said we need to fire whoever our plumber is. The repair they did was not up to code, and he had to disconnect it :/​
Horrible horrible! Unprofessional, unknowledgeable, over priced, and extremely rude, and we were dealing with the owner of the company!!! If there were negative stars…

Thank you so much for your excellent work today on our house! These guys did a fantastic job and gave us great advice; they really know their stuff. We’d recommend them to anyone looking for a good plumber!

I trust these guys with everything plumbing related! They went above and beyond when my sewage evacuation line was destroyed by tree roots. I highly recommend Performance Plumbing!

I used them for some help with a dishwasher, and they were fantastic. They arrived on time, finished in a timely matter, and had no problem dealing with a bit of a complex issue that was unexpected. Communication was great, and their staff was trustworthy and friendly. I will absolutely use them again!

We spent more than $ 500 trying to repair the water heater. It never worked so we had to replace it. When I asked them to give me a credit for the money already spent, I never even recieved a call back. They do not guarantee their work. I will never use them again.