Rossiter Relocation Services

Just made a major move from Livermore, CA to Spokane, WA. Rossiter was amazing from start to finish. Luis Rivera was our packer driver. He is an expert. Not one thing was damaged or broken. Our goods arrived in a timely manner and were put in our new house. I highly recommend Rossiter and especially Luis.

Run! Run! Run! The movers broke our garage door when he was moving items out of our rental. When we brought it to their attention they were really difficult to deal with. They then broke a hole in the wall which they had to repair but again made me the client feel like I was putting them out. Then they refused to number boxes that we had prepacked for our move. But they had no problem picking those boxes up and not delivering them to our new location. The driver pressured us to sign his forms even though we were not comfortable doing so. They are the single worst company I have ever dealt with. If you are reading this then please RUN!

When I did a simple move, they broke the leg off my table and lost my ironing board, and several things were smashed, scratched, bent, etc.
Two YEARS later, I am still working with the BBB to get a check for the items they destroyed and lost. I thought I did my research in choosing this company. The problems largely stemmed from the bad loading done because they chose to scrimp and not have enough people on the job, which was probably why the quote was slightly lower. My poor relative was standing out in the 100 degree heat watching my stuff while Rossiter left giant stacks of it unattended in the street, throughout the day (the move out took twice as long as they planned), because there were only two people including the driver, and they had to park a block away because they didn’t do what they had to in order to get permission to park the truck nearby. I’m fortunate that more stuff wasn’t stolen and damaged.
FYI — If Alma in the settlement department tells you she’s «looking into it» and will «keep you posted,» in my experience (multiple times) this is her way of saying «I’m going to ignore all further contact from you now!» Even if you get the BBB involved! It is unbelievable that they have a good rating with the BBB. They deceived the BBB into believing that they had sent my check, but they never sent one to an address I live at. I am still waiting for them to «get permission» to issue a check to replace the two that they have cancelled. If only the people who do the move (and manage the claims when you pay a lot for full value protection) were as half as good as the sales staff, who are so professional and reassuring. They are a front.

DO NOT USE THIS MOVING COMPANY! This is my first time on Unilocal and normally would not take the time to write a review — I signed up specifically to write a review about Rossiter Relocation Services. I have moved several times before, using other moving companies, and have never had a problem. I decided to use Rossiter to assist me with a move from CA to AZ. Just to warn you — the moving consultants are very nice — they seem professional and make you feel comfortable that everything will go very smoothly. NOT THE CASE. The movers lost my wardrobe boxes somewhere between the drive from AZ to CA — and one of the boxes had my wedding dress in it. The minute there was a problem, the «helpful» moving consultants at Rossiter just passed me on to their claims department, saying there was nothing they could do. They are eager to obtain your money to move and tout that they are a very reliable local moving company that cares, but they don’t step up to the plate when there is an issue. The claims department did nothing to try to find my boxes, which I believe likely got commingled with another customer’s items that were put into storage. No effort is being made, and I’m not fully convinced that the driver didn’t intentionally take our items. SUCH A HORRIBLE EXPERIENCE. I would caution any person from using this company — do so at your own risk and don’t rely on the demeanor of the moving consultants that Rossiter sends out to you — they are completely different from the people that actually drive the moving truck and move your belongings — totally unprofessional and unreliable.

Thank you to Rossiter Relocation Services for making my job of overseeing the cleanout and storage of personal property in an estate. Denise Rossiter knew and understood my fiduciary responsibilities and made my job so easy. Rossiter’s staff was fabulous to work with and I could not recommend them any higher.

Rossiter did an outstanding service arranging for my long haul move from CA to South Dakota in a timely manner at what I considered a fair price. Siok Ong is a terrific estimator having 25 years experience. Patsy Yoke was the person assigned to arrange the move with United Van Lines. She knows her job and did a great job of communicating with me, the United dispatcher, and directly with the driver. She was kind and patient and went out of her way to help me when I was told my move date was to be delayed and my things were to go into a local warehouse to be reloaded later and I refused the double loading (good way for things to disappear and doubles the damage risk when I would not be available to see the job), My move involved a full pack of my belongings by the Rossiter staff and they did a wonderful job of protecting my home and belongings. They were efficient and very hardworking. It was evident they are experienced packers. Finally, the United driver, Nichalas Consier, assigned to my move has got to be one of the nation’s most outstanding movers. His truck and equipment are spotless, he hires only the best local load and unload crews, he goes out of his way to protect the house while moving and the shipment is well protected, as well. He arrived a day early; got loaded quickly and efficiently, and made the long distance delivery in record time!

Moving and the ensuing transition was made that much easier by the skillful and professional movers of Rossiter Relocation. This company is geared to customer service and easing the angst of a move. We have used Rossiter three times to move throughout the Bay Area and have been consistently happy with their service. In addition, Rossiter has stored our belongings and moved our son across the country. In each cases, our belongings were treated with care and each home regarded as if it was the mover’s own. Based on our recommendation, our friends have used Rossiter and have complimented us for this great referral. No matter the size of the move, do yourself a favor… select Rossiter.

Used this company to move to my brand new home in December. The movers had an argument with my neighbors, damaged my wall and my hardwood floors and is now stating that these were pre-​existing damages after I filed a claim. How can that be when the home was just inspected by the builder, myself and my realtor less than 24 hours prior to the move? We went through this house thoroughly so I know for a fact that these were not pre-​existing damages. They have showed me a documentation that I’ve apparently signed where I agreed that these were pre-​existing. I told them that these documentations were obviously altered by their employees. As of today, I haven’t heard back from the Rossiter investigator, Alma.
I’m a very disappointed and dissatisfied customer. I will definitely report this company to BBB.

In my opinion, they deserve no stars. After getting 4 moving quotes, I went with Rossiter United Van Lines because I was assured by their salesperson that even though they were the most expensive, my move would be «stress free». Instead, it was a nightmare! Their crews left behind all of my casserole and bakeware pans, all of my coffee mugs and thermos’s. When I wanted to do a walk-​thru before they left, I was told his crew was «already out in the truck, with the truck running» and had papers pushed in front of me to sign, which I mistakenly did sign. I trusted they were professionals and that was my mistake. The crew spent an abnormal amount of time taking apart my dining table, then went ahead and lost the screws& bolts for my table. I later had to hire someone to track down the right screws & bolts and to put my table back together for me, at an additional expense. They took lamps apart and instead of putting the parts nearby (wouldn’t that make sense?) that would relocate the parts to somewhere you wouldn’t think to look. An example: they took apart my family room lamp, then they stuffed the lampshade (no wrapping paper used here) into a random tin box from my daughter’s room, then put that box underneath an old TV cabinet that they had found stored in a closet. It took me weeks to find that lampshade. There were so many other unprofessional and irresponsible things that happened during this move with United, that I could write 6 pages. I say this without an ounce of humor, I honestly feel that I would have received more respect for my belongings and myself, if I had used some of the men that hang out at Home Depots lots. Even after many emails, complete with details and photos to United, the best response I received was a couple of rude phone calls from their corporate office, trying to turn the blame back on me. These people all knew I was a recent widow, with 2 kids to support, and paying for this move, out of my pocket… about $ 7,500. Doesn’t matter to them. They were right about one thing… I should not have signed off on the paperwork without a thorough walk thru. Hard lesson learned.
DO NOT USE ROSSITER UNITED VAN LINES IN LIVERMORE!!!

Moving, next to death, I feel is one of the most stressful points of one’s life. And a cross-​country move from San Ramon, CA to Manhattan, NY, none the less.
Rossiter/​United kept it pretty simple, from Linda W. my sales consultant, friendly, knowledgeable, accurate and honest, to Patsy Y. an all-​star move coordinator, who’s pro-​active approach was much appreciated, I felt safe with these ladies leading me the way.
As for the movers… who doesn’t like a strong man, in uniform, ready and willing to lift your heavy furniture?!? I sure do, especially when they are polite, efficient and protective of my stuff. Thank you guys, wish I remembered your names.
Damage free cross-​country move, reasonably priced, on-​time and good staff/​crews, I’d use Rossiter again.

When I recently moved from Northern California to Broad Ripple, IN, I contracted with Rossiter Relocations (Linda West) for my move. Linda was pleasant to work with as well as Patsy Yoke, the move coordinator. The guys that picked up my stuff treated my home and my belongings with care.
I was promised that I would receive my property in Indiana between ⁶⁄₂₄ — ⁷⁄₇. I received it on 7/​2, so they kept their word.
I’d use this company again for a cross-​country move.

Maybe this isn’t a fair review since I never actually experienced the services of Rossiter Relocations. I just wanted to move from a one bedroom apartment to another. Patsy seemed very nice on the phone and told me «Linda» would call me back. Three days, no phone call. I called Patsy who was surprised I hadn’t heard from «Linda» and that Linda would call me right back. «Right back» was six hours later. I had booked someone else in that time span. I guess they are so busy they don’t need the business. Too bad for them.

I used this company for a cross-​country move recently and I would not recommend them. They were very professional in the beginning, but once they have your items they simply have no regard for any concerns or issues that arise. You will be directed to the United Van lines headquarters (somewhere in the middle of the country) where you will receive even less help. Rossiter confirmed a delivery date with me for a week in advance, but when my furniture arrived at the destination I was told I had to wait 5 extra days until the local company had time to deliver it. Oh, and when the «local team» from Livermore came to pick up and pack my furniture, they didn’t even bother to protect the hardwoods, and their packing methods were simply wrapping my furniture in paper. Of course pieces were damaged, and now I have to deal with these people yet again. In contrast, the team that delivered the furniture completely protected my floors and were surprised by the damaged to my boxes and furniture. They were also surprised that boxes were shoved into my furniture-​which we discovered after I thought some of them were missing! Rossiter says this is a normal procedure for a moving company; I say go somewhere else and save yourself the aggravation.