Simplexgrinnell

Their drivers are horrible. One of the drivers almost crashed into me today when I was surfing into their lane with my blinker obviously on for a couple minutes in the traffic, they decided to go into full speed to cut me off while I was already half way in the lane. Luckily, I jerked back in time so they didn’t crash into me. Was at about 2 pm on Jun 10, 2016. License plate: 34256Z1. The man looked straight at us as he zoomed ahead.

This fire alarm company used to provide an excellent customer service. Now the techs turnover affects the scheduling of the services and send new techs to the buildings and they don’t have a clue of what’s going on with the fire alarm and fire sprinklers systems.
They forget to schedule the quarterly and annual services as per contract. So if you are in charge of life and safety of a building be careful with using tyco simplex Grinnell as they will forget your inspections and will get citations from the life and safety code of department of health.
I’m looking into getting a different company more reliable. Another issue with simplex Grinnell is that if you need a copy of a report don’t count on it as they might dont have it… and if you call customer service they will tell you that they have them in the archives and than they don’t know how long or days it will take to access it.
I have been their customer for 17 years and when David de Leon was in charge of the branch he would go above and beyond to provide an excellent customer service. I miss him! Why don’t they don’t make a clone of him? :(
I have requested to the Santa Rosa, California branch to provide me with their corporate contact info to complaint but I have not heard from them.
Don’t make business with this company!

Don’t use this company. They suck. They make you sign a contract and don’t actually inspect anything. I would have rather paid more money to a different company that actually does what they’re suppose to do.

Our building’s fire alarms have been going off at random times, repeatedly, throughout the night for the last week. Every day they send a technician down who has no idea what they’re doing.
Because the situation is so bad and and no one has gotten any sleep, we have turned off the fire alarms and now have to hire a night watchman to patrol the grounds.
Simplex-​Grinnell is as incompetent and irresponsible a company as they come.

I am the chief engineer in a San Francisco high rise and am in contract with Simplex Grinnell to conduct service and repairs on the fire life safety system.
Simplex Grinnell in Livermore must be the worst managed company I have ever used as a contractor. They never follow up, close work requests before they are complete and continue to bill on work not yet completed.
I would avoid this company at all costs, they said that they have worked out their management issues but it’s not even close to true.

Nothing but headaches, headaches, headaches.
We signed a contract with them and got poor service and threats from their AR department for work never performed. Yuk.

It’s been 2 months since we signed a contract with Simplex Grinnell to replace our recalled fire sprinklers in our condo, and they have still yet to do the work.
We signed the contract in early June, and then they scheduled a time to come and do the work in early July. Unfortunately, it was right before July 4^th weekend and they canceled the day-​of. They were initially apologetic and claimed that they would reschedule as soon as possible, but its now September and still no sprinklers and no scheduled time for this.
I would look elseware for a contractor, unless you enjoy taking time off work just to wait around for last minute cancellations that never get rescheduled and never complete your work.