The UPS Store

Worst customer service I have ever seen. The people there seem to be bothered by the fact that you’re in their store.

The guy working there was the worst example of customer service I have ever witnessed. I will NEVER spend a penny there ever again. The fact that they would charge $ 2.50 for a piece of tape and the berate me when I complain is all I need to know to take me business elsewhere.

So disappointing here a few days ago. I had a package that needed just a few strips of tape. They wanted to charge me for tape. Seriously. I couldn’t believe it and then they showed me the sign on the wall. They actually had a sign on the wall about their tale fee. WTF?! So then they told me I could buy tape and they charged me $ 4.00 plus tax to buy tape. I don’t ship much, but I’m confident I’ve never been charged for tape. I doubt I will ever return. I felt I was totally ripped off.

I have never seen this kind of ignorance and rudeness from a customer service entity. The two ladies were arguing with their customers to prove that they are not stupid and that they know what they are doing. Let your customers be the judge please.

Came on to give everyone a heads up about the horrendous (and I mean down right awful) customer service and absurd pricing but it looks like the rest of the City of Livermore is already aware!
The new owner (the barefooted Indian lady everyone is referring to) is terrible and has no business running that store. She is rude, ill-​natured, unaccommodating, and entirely unpleasant. She doesn’t greet you when you walk in, leaves you waiting while she finishes her personal phone calls/​playing on her phone, and like everyone else said chargers for a small piece of tape to send out a prepaid package. I have now been going out of my way to the N Vasco location where I can actually get good customer service. Avoid this location at all costs!

There are some things about this store people should know. These people are unethical. They own the First St and E Stanley Blvd branches.
1. It is their policy to double the rates of USPS services, because «we are not the post office.» If you need to mail a letter, they put it on the scale, get the USPS postage price, and quote you double. If you need to ship a package, any USPS rates will be doubled. This is how they make money.
2. If you intend to drop off a prepaid package but it is not closed with tape, they will refuse to accept it unless you pay a $ 2.50 taping fee ($ 5.00 for large packages). This does not apply to packages you pay them to ship. There are stacks of tape rolls in the back.
3. If you pay them to pack and ship your loose item, they will put it in a new box in front of you, then take it in the back room and repack it in a used box saved for this purpose. They then put the new box back on the shelf.
4. (For corporate customers like Comcast) Customer returns for things like modems and cable boxes are not weighed accurately. They overestimate the weight and the company pays more to ship the returns.
Essentially, there are fees for every little thing, and they make money in dishonest ways. If that’s cool with you, go ahead and do business here. If you’re a dishonest person, this is a great place to work. Enjoy the minimum wage and constant micromanagement. :^)

Very curious if UPS is aware of how bad this store makes them look. Woman wanted to charge me a dollar for 12 inches of tape to close my package.

Wow, just wow. I was looking for a UPS location to drop off a package and remembered this location from a previous time. So I go online to find the hours and find the measly 1 star rating and think, what’s going on? After reading all the reviews I realized I too was overcharged. I sent a TINY .2 oz sample jar to a friend and the price was more than its cost to buy the FULL size NEW AND shipped. I thought that was just the price of sending via UPS! Boy was a wrong! And that’s a shame for the UPS name because after that I decided NEVER to use UPS ever again due to the ridiculous price. Avoid! Avoid! At all costs!!!

This mailbox, packaging, shipping, etc. location used to be much better before UPS took it over. Back then, the prices were very reasonable & the staff was friendly & professional. Enter UPS & new «ownership». No thanks. The mailbox prices are just outrageous. Seriously, $ 400 a year for a the smallest box on the very bottom. I think not, so we passed & went elsewhere. The customer service became very sporadic. Sometimes quick & friendly, sometimes abrupt & unprofessional. We closed our mailbox & found a much better place for our needs.

I wanted to print a 2 page document. Not only was I charged for the copies I had to pay $ 3 to use the computer. I paid a total of $ 3.55 for 2 copies.
The woman who help me also had her bare feet laying on the counter prior to me walking in. Disgusting.
This place is a joke!

I have a business account with UPS and went to this store to drop a package to be sent and to request a pick up for a package in Hong Kong. When I asked about sending the package the woman interrupted me and said they aren’t affiliated and can’t use UPS accounts, that I had to go elsewhere. Secondly, I asked how and where to use my UPS business account and she shrugged completely apathetic, then tells me to go find UPS. I asked her the nearest location she and her colleague said for me to go find it. Not great, but they did actually notarized a document pretty quickly and easily

I will never return despite the convenient location! They overcharge and lie. They quoted me a $ 12.36 charge to mail a 0.6lb box that fit in my hand. They said it was the cheapest way, UPS would be $ 15. I walked out and went to the post office. I was charged $ 2.47.

Disgusting who has her nasty bare feet on the countertop!!! The woman working at this store does. Went in to drop off a package that I needed to return to amazon. I walked in to this older lady sitting on a chair with her bare feet up on the counter. I approached her, and she did not get up or even move her feet she just shouted at me «What you want?” I will go out of my way to find another UPS store.

Unfortunately I had to check at least one star, however they deserve NO stars.
I recently had my wine shipment sent to this UPS store since often I am not home when it is delivered and a signature is required. This is the absolutely worse UPS store! They actually charged me $ 10.00 for me to pick up my wine box in their store. The box was literally laying on the floor, not more than 5 feet from the cash register. I asked if I could just pick up the box and leave. The owner/​manager was incredibly rude and lacked any customer service skills. I told her that I was completely unaware that there would be a $ 10 charge to have my wine shipped to them, her reply «for me to give you the box you will need to pay $ 10.00». Please do not use this store for any business, it is complete ripe off!

Love a good rip off… should have read the other reviews. My tape job was not to her liking even though it was 3x the amount that amazon used while sending it to me… so a charge of $ 2.50. Take the time and use fedex across the street

Do Not Buy Stamps Here. They charge $ 59 a roll of 100. $ 10 more than they cost.

This place should not even be in business. Zero customer service. I walked in there today and there was an Indian lady sitting in the back (the owner i guess) she didn’t even look up or greet me I had stand there for few seconds in am awkward silence until a guy showed up. He wasn’t trained well either. Overall all a horrible customer service. I only drop boxes here when I have to, otherwise I go to the Stanley one.

Please don’t go here if you wish to not have a bad day afterwards. The lady (Indian) is all about ripping you off and kick you out. I bought a box and I was trying to put stuff in for shipping, she was kicking me out of store saying that I wasn’t allowed unless she does it herself and charge double (which she did because I didn’t have the tape to seal the box).

Well I’m glad to see I’m not the only one. The woman (maybe the owner?) Patricia Melin is by far the RUDEST, CRABBIEST, MOST AWFUL woman on the planet. I was in there with a friend for 5 minutes to get something notarized. She was rude when we first walked in… like she didn’t even have to deal with us. There was no one else in the store. We had our children with us (my friend has 2 and I have 3). They were not being bad, however they were looking at cards and touching things. They put things back in their place and for the most part were pretty good kids. I realize that having 5 children under the age of 7 in that small space was a bit much, but we were there 5 minutes. We all did the best we could. Patience is a must.
As soon as I paid her for the notary service, she unleashed her fury. My friend’s son BARELY touched a plastic bag that held packaging popcorn and she screamed at him at the top of her lungs, «DON“T TOUCH THAT ANYMORE, JUST STOP IT!!». My friend and I were in shock. I told the ugly woman that he barely touched it and then she proceeded to scream at me. My friend stood up for her son as well and then she got an ear full from PATRICIA.
Our experience was awful. I will never go there again. The one off Stanley is way better anyway. This woman managed to make 2 amazing moms feel like horrible mothers and about as small as a grain of sand. The reality is she is an unhappy, crabby woman who has zero patience for people and especially children. I am completely disgusted.

This location is open an hour later than the one on Stanley.
I have used them twice. Once when I needed something Notarized and then other to send back samples.
The two different ladies there were helpful and everything went smoothly and quicker than at the post office.