Travel Bug

I have issues with Travel Bug. Every time I have used this company, one agent in particular has been rude, short and downright unprofessional with me and I can’t figure out why. My husband and I have used them for personal and business related travel as well as using them to set up revel for other people in our own company and yet each time the same issues with this one agent. The owner is great; sadly, I always have to deal with the other person. Most recently, I wanted to set up a trip to France and contacted them via email, hoping I could deal with anyone else. It didn’t happen. After a series of rude and curt emails on her behalf, I decided to take my business elsewhere. I could have booked the trip myself but I wanted the services of a professional but clearly I wasn’t going to get that with Travel Bug. Needless to say I will not be using Travel Bug anymore.

I am extremely disappointed with Linda’s services regarding my somewhat last min. travel plans during thanksgiving. I knew I was cutting it close but I wanted to make it happen. Everything I had asked her to look for was thorough and straight forward, I was friendly and kind. The emails that I received back were not only hugely expensive, in which I knew but she gave me no details as to what the accommodations were, such as a studio, a one bed. We were willing to pay such an inflated price for help but you gave me a date and an ocean view, no food or flight, that’s it. I emailed her and asked questions, she would email me back about another question. She wouldn’t just give me a list of details or call. I had to email and email and then I called and she was so short with me on the phone because the phone was ringing in the background, just shoo’d me off of the phone. If you are willing to lose a current customer for a new customer on the phone then that’s what you got. I do not make a habit of giving a bad review nor do I even have the time. But I truly felt like I didn’t matter and my needs were not met or important whatsoever. I don’t know if she didn’t believe me or didn’t think we really wanted to travel that quickly or what but I already booked 11 days on my own and a non stop flight round trip and we are leaving in a week. We are business owners, and have 80 employees, treating the customer like they matter is a must. I was patient and gave chance after chance because I truly needed help and needed help very badly and quickly. I’m sorry to post a bad review but I need you to know that it really wasn’t a good experience at all for me… I know you will not make everyone happy, I get that, you just won’t but I was happy and tried to work with you. The way you treated me on the phone was very offensive. I even had to find out the passport info on my own because you didn’t know anything about how to deal with it, you should know a little but in your defense, I did my research and figured it out. my husband two daughter’s and I really needed this trip and thank God I just focused and dropped everything in our lives for three days of constant research to make this work.

My father purchased a Disneyland vacation package through the Travel Bug for myself and my daughter as a birthday present. What a surprise! and the best part was everything was already done. There were little tickets for hotel, park passes, picture pass, luggage tags, and little freebee’s from Disney all included. Our check in and go have fun days couldn’t have been easier. Thank you Travel Bug!

I booked a flight with Travel Bug. It was a great experience, something I miss. I always used to go online and do it myself, but I found great customer service with Travel Bug. They gave me options of different airports and times and the pricing was the same as going online. I feel much better about supporting my local travel agent. Thanks, Debbie

After many FAILED vacations planned through popular internet sites (i.e. Aloha airlines going bankupt in 2008 and not getting any notification whatsoever… or arriving to Rome Italy and trying to check in and finding out reservations were not made… thanks solartours) I decided to book all future trips w/​a travel agent. This past May, I had the pleasure of working with LINDA GAGNE in planning a trip to Costa Rica w/​Caravan Tours. The trip was so amazing and so relaxing not to have to worry about anything! The trip was truly a VACATION! She’s very knowledgeable and such a joy to work with… in fact I already contacted her to start planning our next trip this November!

YEY for Travel Bug!
My hubby and I used the bug to make our honeymoon cruise arrangements. We did our research online and knew where we wanted to go and on what cruise line, but remained open in the event the agent had other suggestions. It could not have been smoother. They walked us through everything, gave advice on times to fly out to Long Beach, what service to use to get to the pier and half a dozen other things that I cannot remember right now. The bottom line is that they took care of everything. A week or so later we picked up our travel documents and we were good to go. No complaints here, we would gladly use them again and again!

Debbie is great and we will use them again. When we can get another vacation!

Debbie at Travel Bug helped me book a trip to Chicago for my best friends wedding. She is very helpful and knowledgeable… I will definitely be using her for more travel needs! Thanks Debbie!