Wild Smiles by Dr. Kapus

This review relates only to my experience with the front desk ladies. I personally like Dr. Kapus. He has a wonderful kid-​friendly office and has always been professional and friendly. I took my two older children there a few years ago. The ladies at the front had mixed up my son and daughters visits with insurance and it was a nightmare to get it fixed all because they had made an error and then wanted to bill me for it. Cindy the office manager is not very friendly at all. I’ve spoken with her a few times over the phone and once I said who I was or whom I was calling for, her tone had changed — no soft skills what so ever! 5 of my 6 kids so far need braces. I took my older two there since I won a discount at the children’s fair, but have since transferred to another Orthodontist in town and have had a much better and positive experience with that office staff. Unfortunately, my experience with the ladies at the front pushed me away from taking my other children there to see Dr. Kapus.

My Son went to Dr. Kapus, it was a great experience. I had decided that since my teeth had shifted, even though I had braces years ago, I would try invisaline. He made it so that I only had to go through half of the treatments which was much less costly. I also like the way he and his staff explains everything in detail. As far as the two rating below, I had the opposite experience. They fought for us with my insurance company and didn’t back down. It sounds like part of her problem was on the insurance side. Cindy is the best, I think she’s very busy, but she’s always smiling and loves to joke but always professional. In fact, I try to keep in touch with the office, they made us feel like family.

This is a great place for both kids and adults. Dr. Kapus is very professional and very informative. When you’re being waited on it is a very comforting and relaxing environment. You never have to wait long to be seen. But you don’t feel rushed either. Highly recommend Dr. Kapus as a family orthodontist

Great service! simple and straight forward.

Good Morning! After my son had a horrible fall at 3 years old, his front 3 baby teeth (and an extra incisor tooth) were dead and my dentist said they’d turn brown and she wanted to pull all 4 out. She also said my son would need braces. I went straight to Dr. Kapus! (At the time, he was still in Cupertino). He said the teeth were dead, but the gums were strong and holding them in place, so they could fall out naturally. When my son was 5 years old, my dentist STILL wanted to pull his teeth. By 8, he lost all the 4 dead teeth (naturally). Dr. Kapus said if my dentist pulled those teeth, my son’s adult teeth would’ve moved forward and he’d run out of space in his mouth.
We’re still watching his teeth, but Dr. Kapus said my son will probably only need a spacer to help his small jaw make room for his adult teeth. Much different diagnose than my dentist gave! We go to Dr. Kapus (now in Livermore) once a year to have him check the progress on my 9 year old son’s teeth. The trip from Santa Clara is well worth it because everyone there is incredibly outgoing, friendly and kind. Plus Dr. Kapus has a fun, child-​friendly office that always keeps my son entertained. I’m a teacher and tell my children’s families about Dr. Kapus and his team as well!

Wow wow wow! I went in for a braces consultation yesterday (which was free). I was beyond satisfied with my visit. The staff’s friendliness is an A+! The decorations & stuff is beyond cute everything from painted animals on the wall to a little play area. Oh there was also a place to brush your teeth. I checked in through the computer then took a seat to fill out some forms which took less than 5 minutes. As soon as I was done filling out the forms I was escorted into another room & then they took x-​rays. It was the quickest process ever. Tina the person who did the x-​rays was very friendly. After that I was brought into Dr. Kapus’ office & he took a look at my teeth & explained everything to me. He got into a lot of detail which was great & unlike the other orthodontists I went to, he told me the truth instead of saying I only need braces so that he can get money. He was also very friendly & easy to talk to, great sense of humor. (: I am beyond happy by all the info & stuff I got from yesterday’s appointment. Will definitely come back for the braces!

He did braces for 3 of my kids and he helped me remove my 4^th child’s braces. He is amazing! I miss the San Jose office though!

My experience was great! A Long Journey but so happy with the results. The staff was great and Dr Kapus even better. They definitely gave me back my confidence, my smile before was very poor, but after braces were off, I was amazed of the results, wasn’t expecting a great smile! At the end everything was worth it, 9 teeth extracted and pain during my 24 months treatment, especially doing the adjustments every 4−6weeks. Dr. Kapus sure made the right choices of what needed to be done to have a great smile. I definitely recommend WildSmiles to anyone that needs braces. Thank you!

My experience at wild smiles has been amazing. The dr and staff are engaging and professional. In just a few months my teeth are strait again! Thanks for making Invisalign so easy!!!

Went to Dr Kapus office to get my braces. It was a long process that took about 3 years between extractions, braces, temporaries, and more. And although he didn’t do all the work, what he did do was great! The staff is always very friendly and I never had any problems with making appointments, and trust me there were a lot of them. I’m so happy with how my teeth are now and I thank Dr. Kapus for his work. :)

I cannot speak highly enough about Wild Smiles in Livermore run by Dr. Kapus. We had a nightmare invislign situation with my daughter so I actually spoke to the CEO and chief counsel for Align Technology (makers of the invislign product) who have stepped in to help make sure the damage that was done is minimized as much as possible and to redo her whole invisalign treatment. I told them to pick the best orthodontist in the bay area and that I was willing to drive up to two hours and Align sent us to Dr. Kapus. The office environment is wonderful. The staff is crazy friendly. So far, I’m super happy with his treatment plan to undo what he can of what the previous doctor did and to give my daughter the outcome we expected with round one with the other doc. It’s worth the drive. Even the makers of Invisilign think so as it was their referral from the CEO/​Chief Counsel that sent us there.

Today I had an invisalign consultation with Dr. Kapus. I loved his staff and the office had a great atmosphere. I immediately helped myself to a cookie from the tray at the front (delicious!). Dr. Kapus was clear with me about my options and I really appreciated his good attitude and helpfulness. I would definitely recommend Wild Smiles to anyone considering orthodontic work.

Friendly staff, caring orthodontist, flexible scheduling, plus so much more. Both of my children’s orthodontia experiences with Dr. Kapus were positive.

My daughter recently got braces at Wild Smiles with Dr. Kapus. She was so scared to get braces, but when we went there the atmosphere made all that go away. The staff is very friendly, and doesn’t have a problem with my son playing video games while he waits for his big sis to finish with her apt. It’s funny even he get’s excited to go there and he doesn’t even have braces! I guess that’s a good thing because I’m sure we will be there for him in a couple years. They also have a great incentive for the kids to do good in school and in sports. For every good report card, plaque, certificate, being on time to appointment and many other things, they get a stamp. Collect «X» amount of stamps and you get a prize. I highly recommend Wild Smiles for the knowledgeable and friendly staff.

I love Wild Smiles!!! As an adult going through the orthodontic procedure, they are great. It always smells like cookies! They have cookies everyday YUM! The staff is amazingly nice and Dr. Kapus is awesome and I am so excited for my adventure to be over. I have had bad experiences in the past and this is my second time with braces, and I am really happy with the progress already. I would suggest Wild Smiles for Kids and Adults!

I thought it might be too late to improve my smile (40+ years old), but Dr. Kapus convinced me that it’s never too late. I have been working with him for several months now and couldn’t be happier. The office is fun and inviting (with fresh baked cookies every day and safari décor!) and the staff is amazing. They go out of their way to put everyone at easy and make their experience as pleasant as possible. I am SO glad to be working with this practice!

My oldest daughter has recently become a recipient of Dr. Kapus’ care.
She’s an aspiring actress and is concerned about her teeth. They need a little work, but she was unwilling to have traditional braces, as they might interfere with her landing certain roles. Also, she is a senior in high school and didn’t want all the events to be commemorated with a metal smile.
Dr. Kapus went over all of the options with us. He’s smart, and not just in the doctor way. He is understanding of patient’s needs and is honest about what methods work and how well.
I really like the laid-​back and comfortable atmosphere of the office. Tooth pain sucks, and orthodontia and tooth pain often go hand in hand. His easy chairside manner, and excellent support staff, and the brilliance of having video games at some of the stations make what could be a scary and uncomfortable appointment into something almost anticipated.
There is a friendly referral program, and an appointment incentive program. There are freshly baked cookies in the waiting area, along with toys to keep younger siblings occupied.
I’m always impressed with every member of his staff. Everyone reflects his welcoming warmth and make us all feel at ease. Paperwork is done efficiently and with explanations when necessary. All of this, and yet the cost is completely fair. (I did a little research first.) I would even pay a little more for this quality of care, just don’t tell Dr. Kapus!

Great orthodontist and since I am an adult patient, I had many questions about my treatment that Dr. Kapus answered in great detail. The office setting is very fun and I do appreciate the cookies. I really liked the modern equipment and the fact you don’t have to go to a 3^rd party to get additional X-​rays and images made. The office staff is friendly and easy to work with as well. Highly recommend.

Just an outstanding Orthodontists. Dr. Kapus knows how to treat children and relax them during an otherwise potentially stressful time for a child. My daughter just loves him and looks forward to every visit.
Dr. Kapus’s office staff reflects his same manner. Jennifer provides a great deal of warmth for my daughter and speaks directly to her — instead of just the parents. Making my daughters concerns valid and heard giving her the feeling that she matters.
I would recommend Dr. Kapus /​Wild Smiles to anyone considering orthodontics.