Willkom M Mae, MD

I do not like writing reviews but there are no current ones on Dr. Willkom. I recently saw Dr. Willkom. The office has been cleaned up and she was on time. I have seen Dr. Willkom for over a decade, leaving at different times to check out other Doctors I heard about. Yes, I came back once again. Why? She cares about her patients. She recommends tests to be done when they should be done. She talks to you AND listens. She always had/​has my best interest at heart. The world is not perfect but I am grateful to have Dr. Willkom in my corner once again. I am not a 10 minute customer #12 345. I am a person who needs a Dr who cares. She cares.

Details:
1.) Appointment time 11 A.M.
2.) Waited in a dingy room until 12 noon, no doctor available or she was busy.
3.) Decided to leave the office as it wasn’t acceptable.
4.) On our way out we ran into the doctor and she had no sense or respect for sick patients. She said I don’t care if you leave as she is busy talking to the staff and chit-​chatting.
5.) Only good thing was nurses.
The office was sub-​standard for a PPO and I would never go back or recommend anyone.

I went to see Dr. Willkom as a first-​time patient today after switching from Kaiser to a PPO.
First impression: the office needs a lot of work. As in, it is very run-​down. Fraying upholstery. Chips in the wall. But, it appeared to be clean.
Second, the nurse and receptionist both seemed nice. And not a long waiting time. That’s a big plus.
Third, Dr. Willkom herself. Ok, she does not have the best bedside manner. She is direct. Perhaps comes across as rushed. She was wearing what appeared to be sweats and Uggs. She actually reminded me of an ER doctor. HOWEVER… she listened. She is the first doc in a long time that actually listened to me. By the end of my appointment, I received 3 referrals and some tests to go get done.
My overall first impression: Dr. Willkom seems to be very proactive, which is what I need at this point. So long as she continues to be proactive and thorough with me, I don’t care what the office looks like, how she dresses, or even if she is friendly.

I would have given Dr. Willkom a 0 star but Unilocal doesn’t allow it. The last review was given by someone from her office. The wait time was still the same. I was at her office for more than an hour and when she finally got to see me, she was rushing because her son was waiting for her to pick him up. Tracy Burns her billing manager was very rude, abrasive and accusatory. She demanded for my payment regardless of the care that I received from Dr. Willkom. Dr. Willkom is the same way. She probably trained her staff to insist on paying the bill. She claims that she treats her patient equally but the truth is she treats her patients as revenue to help pay for her bills. I saw her prior to being hospitalized. I was released from the hospital, I never got a single phone call from Dr. Willkom about my well being. And to think she claims that she values and treats her patients equally. I know for a fact that she is not God! But she is human that makes mistakes but will not admit it. Dr. Willkom knows how to cover her tracks and a good liar. Fellow Unilocalers, consider yourself forewarned. Stay away from Dr. Willkom. She always gives you wrongful diagnosis and will send you to the ER to cover her tracks. You’ll end up with an enormous co-​pay and poor health at the end. Thank you for taking the time to read this review.

I do not recommend this place, or this physician.
I just had an Office Visit today as a first time patient, and by the time I left and got into my car I was in tears.
I had gone for 2 reasons: back pain and anxiety.
I arrived 15 min before my appointment and was not seen by the Dr. until one hour of waiting. The front desk staff was rude– I had just signed up for my Anthem ins. and was told I did not need my card, just my ID which I had… well the staff was pissed about this and belittled me in front of the other waiting patients in the room. i.e. yelling across the waiting room from her chair «Next time, you will not be seen HERE without a card,» etc. I should’ve walked out just then!
About the Dr:
She came in yelling «I’m very busy I’ll be in soon» and slammed the door. She was in a hurry I could tell, but I did wait another 20 minutes in the room. It was very uncomfortable because I could hear everything that was going on in the other room, which should be kept private.
Once she arrived, she was thorough in asking questions but after I was done giving my (honest) answers she said she couldn’t help me with either problem.
For my back pain she said «would you like x-​rays?» and I said I didn’t think it was skeletal. so then all she did was say «For your back you need to see a specialist because I don’t know what’s wrong, I haven’t done Physical Therapy in years, and for your anxiety you need a Psychiatrist» which made me feel shameful of myself for asking a Physician for advice after explaining my situation.
I had never been treated that way before… very short, cold, rushed, and very suspiciously when I was just being honest and asking for help or recommendations– not medications.
I understand some people are shady, but as a Doctor you can’t be jaded enough to treat all patients as if they are!
So that was it– I left without help or advice or a real recommendation, and no referrals for other Doctors (she literally said to go home and use the Yellow Pages– can you believe that??)
It was a waste of time, a huge waste of money, and I actually felt much worse about everything when I left than when I arrived. The only actual service they did was the nurse took my blood pressure and temperature.
Also, the facility and all the equipment is outdated. Everything made in the 70’s/80’s, dirty ceilings, carpet, chairs… There are signs everywhere stating «If you don’t cancel an appt ahead of time it’s a $ 35 charge!» or «It’s the PATIENT’S responsibility to notify us of new insurance!» All these threatening posts literally everywhere. down the hallways, on every door, 2 in every room… Horrible place. Not a good vibe.
So, since I left with no information or anything I called my old Doctor’s office in San Ramon, Diablo Family Physicians, and have an appointment with them instead. Thank God for them!

Dear Dr. Willkom,
I just got back from your office. I can’t comment on your skills as a physician because even though I arrived at your office 15 minutes in advance as requested and waited for an hour past my scheduled appointment time I never received my physical exam.
I read the reviews here on Unilocal before going in to see you and I was worried that you might leave me languishing in your waiting room. That’s why I made my appointment several weeks in advance and why I scheduled for 9:30 am. I figured if your offices open at 9 am you can’t possibly get behind schedule in only half an hour.
But you did get behind. And I won’t be coming back to see you.
There are a few other things that baffled me about my visit to your office, as well. There was another guy that showed up after me, at 9:45 for his appointment. 10 AM rolled around and he asked the receptionist when he would be seen as he was very busy. Immediately after that he was shown into an exam room. If my appointment was at 9:30 why were you seeing the 9:45 patient before me? I posed this question to the receptionist and then I was ushered back into an exam room. Where I sat. And waited,. And waited some more. Was I supposed to be happy that I was waiting in an exam room instead of the waiting room? I wasn’t happy. Then your nurse came in and asked me the reason for my visit. Uh, I am here to get a physical. That’s what I asked for when I scheduled my appointment. Why did your staff seem utterly baffled by this???
At 10:30 I decided that you were an exceptionally rude and arragonant doctor who had zero regard for her patients time. That’s when I got up and left. You say me in the hall way and said that you were «so busy». Well guess, what Dr. Willkom, your patients are busy people, too and your time is no more valuable than ours. Get over yourself and learn how to manage your time. I work with clients, too, and would never dream of expecting someone to sit on their ass and wait 75 minutes for the privilege of seeing me. I think you suck. And it will be itneresting to see if you try to bill my insurance company for my «office visit».

I have been a patient of Dr. Willkom for many years. While there has been a problem with extended waiting times in the past, this year things have been streamlined. My waiting time has been reduced to no more than ten minutes upon entering the office. She is a caring, thorough, knowledgeable and conscientious doctor, and I am extremely pleased with my care. Also, I have always been able to be seen the same day or within a day or two of my call.

Called three days ago and left a message with some questions and to possibly make an appointment. I never heard back. I’m not sure if they’re just so so busy that they can’t return calls to potential new patients, or maybe they don’t want new patients? Either way, it was really unprofessional and I won’t attempt to make an appointment with Dr. Willkom.

I am seriously considering switching my PCP. I have wasted so many hours in this office and I’ve only been there three times.
My biggest complaint is with the wait — I have missed a whole half day of work just to have a physical.
Also, while sick, I waited for nearly two hours in the exam room (with my two year old who I unfortunately needed to bring along). This just isn’t a reasonable amount of time to keep anyone waiting, no less someone who should be at home laying on the couch or someone who unfortunately needs to have a child with them!

I dread going into this Dr’s office… Dr. Willkom will keep you waiting in the patient’s room for at least an hour or so before she rushes in and acts like your time means nothing!
The only one that keeps me going back is her nurse, Linda, who is very compassionate and friendly.
Be sure if you see Dr. Willkom, you have plenty of time to waste!