Wireless Advocates Kiosk

I’m a strong believer that how problems get resolved are equally important as delivering stellar customer service from the beginning. My involvement with Wireless Advocates was at the Verizon Kiosk at the Costco in San Juan Capistrano, CA. From my first introduction, it was evident that customer service is part of their culture. I started working with Dominic, then Richie, both gentleman were extremely helpful and very knowledgeable.
Unfortunately, there was an issue with the credit relating to the iPhones that I sent in for exchange. The Regional Director, Dallin Pender helped untangle the issue and ultimately delivered the agreed upon amount. The situation was bubbled up to the CEO and this is where the «WOW» really kicks in… my faith in customer service was restored when he took the time for a personal phone call to make sure my issue was resolved. Customer Service starts with leadership and this CEO obviously leads by example.
Thank you!

I’m so happy with my new phone plan. I recently made the switch from Sprint (leaving my family’s plan) and attaining my own data plan with 4G. This is my very first smartphone, so I was super stoked when I found out my plan included the Samsung Galaxy 4 (even though I found out the Galaxy 5 came out 2 weeks later lol).
But my service has been pretty reliable so far, at least from what I’ve noticed. Maybe once or twice in the 8 months that I’ve had my phone, texts didn’t send, but that seems miniscule.
Tasha and another lady helped me. They were great, and let me pick my number, which was kind of a cool touch. The other lady (I’m assuming manager?) put on my screen protector for me because it’s apparently really hard to do; it looked that way, too! But either way, Coscto’s wireless associates have satisfied pretty much every need I have had for a phone.
I’m guilty to admit that the phone and I are absolutely inseparable. It’s so useful for everything, whether it be as a GPS or a way of utilizing social media. It was a great buy, in my opinion.

After much research I walked into Costco to purchase a Galaxy 3 phone with Verizon. It didn’t take much when I got to the kiosk to pick out my phone. The salesman told me about a warranty though Costco that cost 100 dollars, the warranty covered any broken y phone, and it would only cost 25 dollars to replace the phone. I thought to myself «I have never had to use any kind of insurance before for a phone, but there is no monthly fees, so why not.» I purchased my phone and paid an extra 100 dollars for insurance on the phone. What the sales person forgot to mention that the contract is only good for one use and through a 3^rd party. So the first time I broke my phone I paid $ 125 dollars to fix a screen, witch I could of got fixed for cheaper in my town. My advice to u, do your research!

Several times I was mislead by the «salespersons» at Wireless Advocates who are more focused at selling their cellphones no matter what even providing wrong information to mislead customers. I would rather go with other any other main wireless reputable providers with great customer service than wireless advocates.

Ben Diaz helped me at the Danville Costco… he is awesome and knows all the phones and carriers inside out!!! He is awesome! He took time to explain EVERYTHING and never even got upset when I asked the same question 3 times because I was confused. I would highly recomend Ben to anyone who wants to change carriers or upgrade phones… he sure knows his business and is very polite and easy to talk to!

I recently went to Costco on Senter Rd. in San Jose and was helped by Oscar Calonje. Let me tell you, I’ve never had such a great experience purchasing something. He was very helpful and full of information. I was very comfortable asking questions. I got the droid phone for only 30 dollars because of the costco special and a day later Im so happy with my choice.
I also want to note, that Oscar spent 1 whole hour with me after my purchase explaining the features to my phone and even helped put on my phone screen cover.
Thank you wireless advocates for having such a great employee to have had assist me with this purchase. Im very pleased and will reccomend to everyone and anyone I know :)

After spending way too much researching cell phone plans between Tmobile, AT and T and Verizon I finally got the help I needed at the Cell phone kiosk at my local Costco in San Francisco. I had the fortunate experience to be helped by Sara who quickly determined that TMobile would be the best company for me after listening to what I was looking for, she didn’t act like I was bothering her, gave me her business card which I used to call back to ask more questions and because of her wonderful customer service I ultimately bought the phone and 2 year plan through her.
The other plusses that Wireless Advocates offer are no activation fee (savings of $ 39) includes car charge, phone case, head set and blue tooth (about $ 60 in extras) and no restocking fee if I return the phone within 30days (another $ 39 savings) oh yeah, their phones were free with a 2 year contract!
As if this wasn’t good enough, there’s currently a promo of a $ 25 credit to my first bill, email internet is free for the first month, and if you enroll your costco amex for auto bill pay costco will give you a $ 10 gift card.
Great customer service, lots of extra’s, do yourself a favor and at least check out Wireless Advocates

When I purchased a cell phone from Wireless Advocates the person gave me the form for a $ 70 rebate. That was one of the reasons for purchasing the phone at Costco. Turns out, he did not know that the rebate offer had changed and that I needed to purchase $ 20 of enhanced service. They refuse to honor their committment to me. Maybe it is more correct that they are unresponsive to all my attempts to remedy the situation.
I purchased this phone for a small nonprofit that I volunteer with. $ 70 is a lot of money for them so this is really a bummer. On principal I plan to take them to small claims court even though it is not worth my time and effort. I will do this because I figure that their unresponsiveness is due to their thinking that no one will bother to take this very far.

This Kiosk is amazing for getting a cell phone or upgrading your old plan. Your phone even comes with Costco’s 90-​day return guarantee. I know since I had to return my defective phone. It was painless.
They also don’t tack on the b-​s fees that every other cell store does.