A Way of Escape

Worst service ever!!! You can’t book an appointment ever, they just keep canceling and offering you complimentary session, but you can’t make an appointment, so you can never use that session. And don’t even buy a Groupon for this, it’s just waste of money!

where do I begin! I have never encountered such poor service I actually created a Unilocal account to make others aware of this switch and bait company!
First this was purchased on groupon as a couples massage, it was then scheduled as a surprise for our anniversary. THE DAY of, they call to cancel and say they no longer offer the couples massage-​that we had to pick from the list of services. this is not what we wanted-​but ok, just want a service so we do exactly that – take the day off work because of the limited times available.
We then arrive at the location, (which is a 45 min drive one-​way) which in itself had construction going on within the building, we make our way to what seemed the basement-​no lights on, dirty, so we sit in a darkened dirty hallway on very dirty chairs in the hallway, and wait– then as time passes we thought that maybe they are running behind. 10 MINUTES AFTER WHAT SHOULD be our start time, my fiancée receives a call for ME-​on HIS phone-​from not exactly sure who the rude woman was but stated our ‘therapist’ needed to reschedule! as you can imagine my disappointment – not only was there no consideration for our time or customer service-​but this woman actually was rude to me when I asked her to verify the number she had ‘supposedly’ been calling for ‘an hour’ to reschedule! No compensation or new appointment time was offered – she hung up on me!
I never have encountered such poor service! PLEASE DO NOT WASTE A DOLLAR ON THIS «COMPANY»!!
I would not even give them the one star!