Holistic Wellness Health Center

Do not get a groupon or book with them! We bought a groupon and were super disappointed that they didn’t have anything available until 4 months later, right before the expiry. We decided to wait and that appointment was supposed to be today. They texted last night to say they had canceled our appointment. They are not returning calls or messages. I had to get a refund in «groupon bucks» before the expiry. Four months of waiting for nothing. I had even traded to have the day off of work. How are they even still in business or on groupon?

My wife got me a Groupon for Christmas, but due to us having a new baby and some work issues, couldn’t try to schedule until March (it expires April 6, and I still can’t get through). I called the number on the Groupon; disconnected. I visited the website; not functional. So my review is based on the fact that I can’t even get through, we wasted money on a Groupon I can’t use, and there’s no notice about whether they’ve actually closed down.

WORST BUSINESS EVER. Only a 0-​star rating would adequately represent the services of the Holistic Wellness Health Center. Save your money and your time. This place is absolute crap. My wife had purchased a Groupon for a couples massage here several, several months ago. After cancelling the appointment twice (Holistic Wellness messed up our scheduled appointment the first time, and cancelled the second appointment because the building had «no heat»), we were scheduled on ²⁄₁₃. I was willing to overlook the first two cancelled appointments, since the representative I spoke with offered to throw in a complimentary body wrap, whatever that is. Plus, getting a couples massage over Valentine’s Day weekend was a nice idea. We arrived 15-​minutes ahead of time, as instructed, and after navigating the sketchy office building to find the business, we began filling out necessary paperwork. I listed that I had sprained my ankle several weeks prior — under the premise of full disclosure, and hoping that that masseuse would just avoid the ankle. I explained to the representative that it was just a bit sore — telling them that I had played soccer the night before, ran several miles at the gym that morning, would re-​write the paperwork if they would like, and offered to jump up and down on my ankle to prove the point that I was not injured. However, the staff refused service due to this «pre-​existing condition.» Ironically, they had done the same to the person scheduled immediately before us. They just didn’t want to work at all that day, it seemed. They even went so far as to call a «doctor» to explain how they would not be able to perform massage services. The «doctor» repeatedly used of the phrase «what not,» which I’ve never heard an actual doctor say in my 37-​year life, and was clearly speaking on subject matter that even I had more knowledge on. If they really wanted to perpetuate the lie, they could have told their mother to sound more professional when pretending to be a doctor, which may subject them to civil liability on state and federal levels (as a side note). So, in the end, my wife and I left — sans massage — on Valentine’s weekend. We tried getting an appointment at another massage business, but everyone was understandably booked. If you’re a business owner and just want to be lazy (and not provide services that had already been paid for), just close up shop now. I’ve never encountered people that spend so much effort getting out of doing work in my life. I hope that this business is closed within the month.

Don’t do it!!! I purchased a couples massage with mini facial via groupon. And promptly scheduled my appointment 2 weeks after. We arrived as advised to fill out intake form. We were made to wait 45 minutes after our appt time. Lisa and an unnamed young lady massaged us. It started with «aromatherapy «of sinus blocking bath & body spray overload. The unnamed employee was so unprofessional I knew I should have left before it even got underway. The unnamed employee was making grunting noises as she rubbed my partner, as if letting us know she was really giving it her all. Every time I opened my eyes she was not rubbing my partner. The room set up was again not organized or thought out correctly. The unnamed employee bumped into my table everytime she walked away and from above it was a lot of times. You don’t know how wrong a massage goes until you’ve come here. The lotion stunk so badly we had to come straight home and shower.
I am flabbergasted at the lack of professionalism this establishment had. We both left in more discomfort than before we had arrived. If I would have known how much my partner hated this massage we would have left after 15 minutes. The reviews on the website seemed positive and I even booked with nicole because the reviews seemed good. But when we arrived she took on another client which is the reason we had to wait because the 2^nd massage table was in the same room she was in. What a cluster F. Complete nightmare. Just say no.

Scheduling is a NIGHTMARE. They could not accommodate me around my work schedule. The hours they claim to be open have zero availability when you attempt to schedule. I could not get in during the summer when I was off work and staying in the area, and they don’t take Groupon customers on Saturdays, which you don’t find out until after the purchase when you go to schedule online. There were no Friday appointments as stated to me on the phone when someone called to tell me I could not have a Saturday appointment I had just made. When I asked the hours, I was told Friday until 7 PM, but good luck finding that time shown on the scheduling page. I looked all the way into 2016. I emailed and explained my situation, and the office manager kept trying to schedule me during work times, even after explanation about school starting. I finally got a notification that they could fit me in on September 8^th at 6:15. Even though this was the very first day of school and would take me well over an hour to get there, I agreed. I received a confirmation on Monday and another 2 hours before my appointment. I was there at 6:05…to a closed office. When you call, you only get voice mail. I left a message, but no one had the courtesy to call me back with an explanation and apology. Groupon did the right thing and refunded my money. In addition to my experience, my boyfriend’s mom bought a Groupon the same day as I did. Her appointments keep getting canceled with no explanation via text messages. This is a pretty shady business, if you ask me.
Got a phone call today while I was, ironically, getting a massage. In this VM, Michelle claims that ALL clients were contacted by phone that all appointments were canceled due to the start of school. Um, NOT this client. She did offer to throw in an extra massage for free… during school hours. This was my response:
I received a phone call today from Michelle. She claimed that everyone who had an appointment on ⁹⁄₈ was contacted about cancellations. I, however, was NOT contacted and made the over an hour drive to Livonia on the first day of school because it is IMPOSSIBLE to get an appointment here. This all stared in July or early August when my boyfriend’s mom and I attempted to make Saturday appointments. No sooner had we scheduled when I received a phone call telling me that Saturday appointments are not feasible. I attempted to make an appointment prior to school starting with no luck. I attempted to schedule a Friday evening appointment after being told by Mary or NIcole that you are open until 7 PM on Fridays. I tried all the way into 2016… no luck. I contacted you. Mary got back with me. She kept trying to schedule me during school times. EVEN AFTER BEING TOLD MULTIPLE TIMES I was returning to work. She finally scheduled me for the first day of school. I was not thrilled about it because, as a teacher, you can imagine the amount of work I have after meeting my students for the first time and collecting all of the paper work that went home the week before. Regardless, I made the drive down to Livonia only to find a CLOSED sign. Might I also add that I have TWO confirmations from you. An email was sent at 6:17 PM on 9/​7, and a text was received JUST TWO HOURS before my appointment. I am at a total loss as to how you can CLAIM that ALL clients were contacted by phone when, CLEARLY, I was not.