Ralph Thayer Volkswagen

I have never been treated so rudely in my adult life as I was today at the body shop. I was looking for explanation of an estimate that quoted an $ 89 part and $ 400 labor. The manager was rude and belligerent to me when I questioned the costs. I was there on my lunch hour, on my personal time, while she was being paid to assist me. My complaint to management fell on deaf years. «Ok» they said. Not «I’m sorry, or How can I make this right.» I leased and bought my car from this dealer and will never return for another lease, purchase or service.

Thayer VW are NOT to be trusted. I walked in there having been to Surburban VW in Troy. I told the sales person that I had pricing on a new Jetta from Troy that included them buying out my GTI lease, including the excess mileage and any wear & tear. The buying out of my GTI was discussed at multiple stages, including during the contract signing. To cut a long story short, having purchased the new Jetta, and having given Thayer the keys to my GTI, I received a total invoice from VW credit for the excess mileage and wear & tear from my GTI. When calling VW credit to question the invoice, I was informed that Ralph Thayer had purchased my car for a lower price, and hence saddled me with the balance. So, Ralph Thayer took my old car from me a before lease end, saddled me with the last lease payment and excess wear charges. Ralph Thayer then sold my GTI for a profit.
Bottom line: They’re crooks, can’t be trusted, don’t answer your calls or email post-​sale, get EVERYTHING in writing.

Brought my 2002 jetta in for a no start problem. was told it needed a battery. Then was told the engine was siezed and they wanted 6000.00 to replace
it sat most of the winter till I took to shop in ann arbor. They changed the starter and driving it as we
yourself a favor. Go somewhere else for service.

Just got through taking a 2012 Passat with just 40K miles in for a diagnosis of power steering fluid leak. The leak was found to be from the steel section of line. No corrosion from the outside. When asked if they would contact VW of USA and check if it was a recall or one is in the works they refused to do so. It was up to the customer if it is out of warranty. Called VW USA and was given the run around at first then VW USA said they would pay for the part. Waited an hour at the dealer to just do the paper work. No warm fuzzy feeling from the dealer or VW. Won’t go there again.

Was first time lessee and the sales women took advantage of that… promising me full coverage on service except for brakes… well they lied

Just purchased a car from them. My Salesmen Mike McCool was amazing. No high pressure sales, just very honest and upfront! I love my car, and Ralph Thayer has a customer for life!

Will never go back to this dealership. There way of diagnosing engine problems after the timing belt broke was to sell me $ 1000 timing belt package, tear the engine apart, and put it back together only to tell me it was going to be $ 4000 more to tear apart again. I found out later this was a scam because they should have done a simple compression test to determine the engine damage. When I tried pulling my car out of there I was then told «my paperwork was not ready.» I wasted a week and a half and got no where with them. I wouldn’t recommend anyone to go there. They cannot be trusted.

I purchased my 2008 Volkswagen Jetta from RT in 2008, and the sales experience was a smooth one. Dave Hartmann (who now is one of their Finance Managers) handled the process and was truly a joy to deal with, not to mention has gone above and beyond to help me when working with their service team since.
The problems started when I brought my car to RT when my car’s engine seized at 64,000 miles this past December. VW pledged roughly $ 2900 toward a staggering $ 8200 repair bill, and this was after I had been bounced around to multiple service advisors within three weeks and multiple phone calls to their customer service line. I also had to present every service receipt and record to prove I had been diligent about getting my oil changed. Anyone without a car in Detroit knows that it’s nearly a tall order to function without one, so I authorized the repair of the vehicle at the dealership, was given use of a loaner, and then I also I explored my options and settled on initiating a legal process on the basis of a breach of implied warranty concurrently. Through my research, VW and Audi are both notorious for engine oil sludge issues. When my attorney sent a letter to the dealership informing them of his involvement, I was simply shocked at what had happened next. Someone from the dealership came to my home that evening, and without my knowledge, took the loaner vehicle from my driveway. The car also had some of my personal belongings that were taken as well.
Most recently (it is now April), I was notified the dealership no longer had my vehicle onsite. And this notification came by way of my attorney, and not the kind folks over at RT. Come to find out, they had towed the car back to my residence, parked it in someone else’s assigned spot (again, I had no idea), and left the keys in the front seat and the doors unlocked. I only discovered this after it had been there for months.
The experiences with Ralph Thayer have been both egregiously innapropriate as well as shocking. Working with their service department is a true nightmare. Months later, I’m still involved in this mess and have heavily pursued litigation. Will never buy a Volkswagen, and will most certainly never buy another vehicle from Ralph Thayer.

Phenomenal customer service. Ralph Thayer VW presents an exceptional low-​pressure sales environment that made me feel entirely welcome and at ease. I requested quotes from six VW dealers in the area via email. Ralph Thayer was the only dealership to answer my questions the same day. They also did not try to upsell me on options that I did not want or ask for. The Internet Sales Manager, Harry, was stellar. I will take all of my business to him in the future and give him my highest recommendation.