Jen’s Happy Tails

I would not recommend going here. Very unprofessional and I had a very bad experience here. I took my persian cat here to get groomed. When I picked him up Jen didn’t mention that there were any problems, but when I took him out of his carrier I noticed that his ear had been cut. She didn’t say anything about this when I picked him up, as if I wouldn’t notice that my cat’s ear is sniped. I understand that accidents happen but it is completely unprofessional to not mention something about it to me when I picked him up. I had to find out myself. I texted her saying I noticed something and wanted to head back there to talk to her about and she said it was fine. So my boyfriend and I went and asked her about it. First she denied it ever happening (obviously it happened because his ear was normal before and how it had this huge snip in it and I didn’t go around him with scissors) and then said that «if» it happened she didn’t realize it. So one of two things happened, either she is so oblivious that she didn’t notice blood on her scissors or whatever instrument she used (and obviously it bled because it was all over his fur when I took him out) in which case you SHOULD NOT take your animal there, or she was just completely lying which means you also SHOULD NOT take your pet there. As we were leaving she started telling my boyfriend about how it was private property and how we couldn’t come there again or she would call the cops. Believe me, we don’t want to but if you’re running a business on your property then paying clients have the right to show up and ask you some questions. Either way, totally unprofessional. I want nothing to do with her and didn’t even talk to her about a refund or her paying for the vet bill. I’d just rather have nothing to do with her and I would not recommend ever leaving your pet there in the hands of someone so careless and untrustworthy.

I just moved to Lockport from California. I have a 1 year old Bernese mountain dog. I started calling different groomers all morning this Saturday. Apparently trying to get your dog groomed anywhere in Illinois is a production that requires weeks of planing and scheduling at least 3 weeks out. WTF? Until Jen called me back lifesaver. My fiancé had asked me on Monday to get the dog groomed I had blown it off until sat thinking no big deal never had a problem in Cali. After calling 14 places all laughing at me about my time line I had left Jen a message earlier in the day and she called me back told me to bring in Riley and she would get her taken care of. I dropped Riley off at her house and got a call two hours later telling me she was good to go. No kidding Riley had never looked better I have taken her to several groomers in the past Jen is hands down the best. Thanks Jen for getting me in keeping me from getting griped at and taking such good care of our family treasure.
Pat

Jen is very nice and a great groomer. She trims up my teacup yorkie very beautifuly.

Jen used to groom my evil evil cat long haired cat. Normally he needed to be sedated, but she somehow managed to do it with just a muzzle. She also grooms my parents dog, who absolutely loves her. She always comes back smelling so fresh and clean and with a bandanna that matches the season.
When I have the time and forethought to call for an appointment for my little dog, she also goes there. She’s normally terrified of both being groomed and strangers, but she willingly goes to Jen. Prices are extremely reasonable especially compared to where I’m coming from in the city. It’s just sad I have to take an hour trip out there to do it.