Merlin 200,000 Miles

Very shitty experience, some mechanic rummaged through everything! Every fucking thing to find my tier lock key. Jesus Fucking Christ, other places call if they don’t see it sitting out. No respect shown to my vehicle, fuck that guy, and fuck this place!

Our car requires an oddball tire that most shops do not carry. Finding the tire we need and being able to have it delivered same day was posing a huge issue this morning. After calling around to multiple places to find the tire we need, Merlin found it EASILY, AND QUICKLY. The tire was even delivered within hours (not days) the tire even arrived before my vehicle did! (this has never happened). Once my car arrived it was only a very short wait before my car would be ready. Very easy, kind employees as well.

I have personally been going to this Merlin for years to have my cars serviced. The staff is always super friendly and the store manager, Steve, is the best. Their $ 20 oil change is just that, $ 20. No recycling fees or other hidden fees other shops might surprise you with. They are always honest about things that are wearing out on your vehicle and inform you about it right away. What’s really nice is that if something is loose, they will tighten it down for free no questions asked. Truly a maintenance shop that cares about its customers vehicles and safety!

Trustworthy, Honest, Professional. I will not go anywhere else. Customer for life. Very fair on their prices, always courteous. Saved me ALOT of money with their advice.
Job well done. As good as it gets.
Thanks

Brought my car in yesterday for a $ 20 oil change. There were no extra charges for oil recycling like other shops charge. I also had a loose heat shield which they fixed for free. They were very courteous and had my vehicle done quickly after I dropped it off. I will definitely be back.

I will never go back to this place again. I have around $ 1,000 dollars of work done here and still have problems exist. When I went to get my car fixed, they called my saying it needs other work done to it. I paid what needed to be fixed and turns out there is more work needed to be done to fix my issues. When I got into the car the check engine light was on and they said it must of just come on as soon as I started it in the parking lot. I will NEVER go back every again!

Was just at Merlin for my wife’s car, and they have the best service around. We thought it was a power steering pump, so we took it there thinking tons of money and turns out it was just a loose fitting. Any other place would have just said it was the pump and charged us for nothing. Its hard to find honest auto places but this one is it! i recommend Merlin in Lockport to anybody who is looking for friendly service and the most honest people around.

Love this place! I’ve been coming to Merlin for a while now, usually visiting their Oak Forest location when needed. Now, Merlin has come to Lockport and is a welcome addition to a small pool of quality auto mechanic shops in this area. Victor and Steve are fair and very courteous mangers and stand behind their mechanics’ work. Luckily, I haven’t had to find this out firsthand, but during my last visit, a previous customer brought his car in to have his muffler adjusted and they did so right away. Impressive.
They stick to their estimates, which I REALLY appreciate because it seems that most businesses these days give you a low estimate, then load it up with added charges when it’s time to check out. After having my U-​joints fixed recently, they actually gave me a 10% discount because I said I could leave my truck for the day and just asked to be called when it was finished. Who does that these days? Victor and Steve, that’s who.
Need something fixed on your car or truck? Stop in and get an estimate. It’s free!