Ava’s Flowers

This is the WORST Florist delivery service EVER!!! Don’t order from them. They never delivered my flower arrangement and never called me to let me know. HORRIBLE customer service. Will never order from them ever again. Trying to get money back and I’ve been on hold and then disconnected from multiple times!!!
They should be out of business!!! Unethical!

Ordered flowers for a funeral for my best friends mother. They never showed up. Called the 877 number and was on hold so long I couldn’t’t wait anymore. No call back. Horrible customer service. I was so embarrassed by the whole thing. Ava’s flowers caused me a lot of embarrassment on what was a very stressful day anyway. Unfortunately, i won’t get a second chance to show my love for his mom

My daughters sent me a bouquet for Mothers Day — they paid $ 80 and what was received was something that you could of picked while walking through a meadow. My daughter called and they were to call her back but never did. I’ve called twice sent photos of what they sent and nothing to this day. STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE. I’m reporting them to the BBB because this is a company that could care less what they offer as a product and could care less about customer service. The only time you can get someone on the phone is when you want to place an order.

Wow what a crock! Avas burned me a couple years ago and gave me credit but i refused to use them again until this year. So I decided to use them again for Mother’s Day and they failed again and my mom didn’t get the flowers on time. DO NOT USE AVA’s FLOWERS. They have a terrible customer service department. Just try calling and you’ll get bounced around by automated operators and if you finally get someone good luck getting someone who’s friendly.

Ava’s Florists contracted with a florist in El Dorado Hills, CA to create bouquet and deliver. I paid for expedited delivery. No flowers were delivered. No notification was sent indicating there would be a delay. Called customer service (the hold recording indicated there was a high volume of calls due to holiday… Mother’s Day was 3 days ago… not timely on anything) I have received a refund on expedited shipping however flowers that were due by 11a have not been delivered and it’s 1:30p. First call to customer service indicates they would be there by 2p. Second call indicated delivery by 3p. Customer service will not give out the name of florist so you may reach them directly. I paid for PREMIUM LARGE bouquet and will post picture if they are ever delivered. Hoping quality of product better than reliability of delivery. WORST florist experience EVER.

This is an updated review done after Ava sent a replacement order after Mothers Day. The product was fine. Ava’s online customer service system is poorly organized which makes it challenging and frustrating to resolve customer issues.

My grandmother was in the hospital so my mom ordered her flowers. They were supposed to be delivered before 5 pm that same day. Flowers never came. Not even the next day. We live far away so it’s not like we could just drop in. They tried to call my mom which they couldn’t get a hold of her so they did an email which she reply. They went back and forth a few times. She’s been trying to get a refund but not luck with the many emails and countless phone calls being put on hold and told they’ll call back. Let just say if you want your flowers don’t go to this place. Yea you’ll get a person right away to take your order but nothing after that. If I could give zero stars I would!

Really wish the zero star option was available! Let me first admit I was dooped. I should have done more research before selecting Ava’s. This company makes a serious effort to appear local, but is a national call center florist, actually probably outsourced. I ordered a condolence arrangement coincidentally on mothers day weekend, was guaranteed it would be delivered to a celebration of life ceremony on Saturday before mothers day by their pushy and disingenuous sales rep, was later emailed that my mother’s day arrangement would be delivered first thing Sunday morning (you do recall I said condolence arrangement right?). I then sent multiple emails trying to get the delivery date on Saturday as originally promised without any luck. I sent an email requesting to have the order cancelled with no response. I tried calling 2 time and was unable to speak with a rep. This company has made a serious effort to mislead people and make it impossible to get a resolution after they have failed to come through on their end of the deal. This company is begging for a class action lawsuit. Good thing I paid American Express, they should have this thing taken care of shortly after I disputed the charge.

Do not buy flowers from this shop. They did not inform me that if I didn’t place an order over 4 days from mothers day that my flowers wouldn’t arrive on time. I just ordered them Friday and my mom won’t get them until Tuesday! !! That detail was listed after the purchase went through. Shady.

I ordered my daughter-​in-​law Mother’s Day flowers on May 3 for delivery on May 6. They never showed up. Today is May 7 and I have spent over 2 hours on the phone trying to reach a real person. I will never call them again, I will never use them again,

Horrible customer service. They didn’t have a florist in the area but they never said this when the order was placed. 24 hours after the flowers were suppose to be delivered, they said for an additional $ 20 they can find someone. They also tried to charge double the original order without telling me, literally trying to slip it by. When I questioned them on this they said they value a great customer service experience and would like to get these flowers sent, for an additional fee. Surely someone there has to see these two things don’t go together. Needless to say, the order was cancelled and I found another company to send flowers.

Arrangement nothing like the website photo. Will never use again. I feel sorry for their customer service representatives who stay polite even though they must have to field angry customer calls all day.
Would never ever recommend.

The most misleading website ever. Beginning to end, and everything in between, terrible on top of terrible.

I too wish I could give them a zero rating! I concur with all the other reviews! BUYER BEWARE! The arrangement I ordered was IN NO WAY like the picture shown! I was totally embarrassed and for the price I paid it was beyond disappointment. They do not stand by their «customer satisfaction» clause and I have NEVER been so embarrassed and outraged at such a misrepresentation of what was on the site compared to what they sent!

Worst experience ever on buying flowers! Had them delivered to school for my daughters birthday as a surprise but found out that you can’t have anything delivered for security purpose which makes sense so I told them to just drop them off at my house on the porch. They sent me a confirmation saying that they had been dropped off which they didn’t. I call them first thing in the morning and sit on hold person after person trying to get a refund. They said they will deliver that day which I told them I do not want anymore because her birthday was yesterday not today. Long story short after arguing for 30min or so I Never got a full refund. I will never use you guys again and will spread the word of how shitty your customer service is!

It honestly should say 0 stars because this is incompetence at its finest. This is the *worst* customer service experience I’ve ever had! I’m going to copy and paste the review I sent them, so everyone knows not to waste their money or time on this florist.
«I placed this order on (Monday) 11÷9÷2015 and scheduled the delivery for Veterans Day specifically for my friend and colleague who is a Major in the Air Force. They failed to deliver the order on Veterans Day, even though they claim to do ‘same day deliveries’ and they had TWO days’ notice to prepare. What’s even more upsetting is that they never called to tell me they couldn’t make the delivery happen on Veterans Day. Instead, it took me calling them at 4 p.m. on Veterans Day to inquire about the status of the delivery to discover that they hadn’t done their job! They didn’t offer an apology and they didn’t offer a discount for the inconvenience; they said they would mark the delivery as priority on the following day and get it out ‘first thing in the morning.’ This, however, did not happen. They failed to call me again and they failed to deliver the plant until 2:00 p.m. on Thursday and that was *after* I had called them two times to remind them to deliver the plant and to call me to confirm. If I hadn’t called, I don’t think the plant would have been delivered the day after Veterans Day. This is the worst customer service experience I have ever had, and I will not be recommending this company to anyone. I was simply grateful that my friend received the plant in good condition after reading the reviews on Ava’s Flowers and seeing their rating on the Better Business Bureau. I am extremely disappointed in Ava’s Flowers — I put my trust in them to take care of my friend’s gift on the one day of the year he’s actually celebrated and they failed to do that.»
I don’t even know how these folks handle Mother’s Day or Valentine’s Day. Point blank: THEY SUCK. DON’T GIVE THEM YOUR MONEY.

I wish I didn’t have to use ANY star BECAUSE THEY ARE CLEARLY A ZERO. THEY FAILED ME. They never delivered an arrangement I paid over $ 100 for. NEVER USE THIS COMPANY. When I called them, I was told they were located in the city that the flowers were to be delivered in. When following up because no flowers were ever delivered (even though the charge had already hit my credit card), I learned that it is a sweatshop located in Mahawah, New Jersey. If you ever give credit card information to these people, immediately report fraudulent activity to your card issuer and get a new card with a new number.
I looked up their BBB rating in New Jersey and, sure enough, they have an «F» rating and are not accredited by the BBB. I am reporting them to the Better Business Bureau anyway, just to keep their negative ratings going
I was lied to when placing the order, then lied to when following up about it. They even threatened to have «someone local inspect the house» of the intended recipient. My guess is that they would bring flowers, take pictures, and make me «wrong», which harassing the intended recipient and his family.
I made the mistake calling them, thinking it was a local florist. I need to learn how to BE SURE I am working with a REAL local florist — not some phone center located across the country.
They are unprofessional and incompetent. I am so disappointed, as I was really looking forward to giving these flowers. Now I have to fight to get a credit on my credit card posting credited — and the person who was to have received the flowers ended up with nothing from me.
NEVER EVER USE THIS FRAUDLENT, SO-​CALLED BUSINESS. NEVER!!!

I made a phone order & asked for a special bouquet and Ava’s delivered it just as I hoped. My daughter says the flowers, card and baloon gift was PERFECT… doesn’t get better than that! I highly recommend Eva’s.

This was the most inefficient, unprofessional and incompetent process I’ve ever experienced. Would give them a 0 on a scale of 1 – 10. Mis-​quoted price, failure to deliver flowers and no follow through as promised.
Ordered flowers at 8:30 am and given prove for same day delivery. 1:50 they call and say they won’t deliver the flowers unless I pay more. $ 7. Not a big deal but then call back at 3:45 and say they can’t deliver today. Spoke to a supervisor who said she’d try and work it out and would call me back. Never did and received text to call to confirm they can’t deliver
Happy anniversary to my wife. What a joke they are.

I’m so upset with this company. I have ordered an arrangement for my Aunt in Hawaii. The flowers that were delivered is nothing like the website. I called customer service to asked for a new arrangement to be delivered to my Aunt and they refused. They said the flowers were adequate quantity. My options were to get a $ 14 credit or partial refund and they will take the flowers back.