Extra Space Storage

I have never taken the time to write a negative review until now. This is, by far, the worst self storage place I have ever encountered. We have been there for approximately 2 years and just finally had enough and moved our stuff to another storage location. First let me start by talking about the rates. They had great rates when we moved in, but then within the first 2 months, raised our rates without any notice. This continued every few months until we were paying well over industry average rates. The most recent increase came just a month before we moved out. I lost count on how many increases there were, but my estimate was at least 6 per year. And my payments were set on an autopay, so the payments were on time every month, but on the months where they increased the rates, the would lock us out for the less than $ 5 increase. I finally told them to start sending their «notice of rate increases» by certified letter, because the notices were somehow never received when all of my other mail was received just fine. Let’s move on to the staff. The most condescending, rude, and unprofessional staff. None of them could use proper grammar, let alone answer questions regarding the rate increases or why our access was denied. I requested a call back from their manager; never got one. I asked for his/​her contact info for myself; was told that they don’t give out manager contact info. I am so thankful we finally moved out of there and I plan on pursuing my complaints of this branch to corporate; that’s how awful this experience was.

After looking all over town, I found Extra Space. The staff was extraordinarily helpful, pleasant and accommodating. The grounds are clean and the space I rented is perfect for my needs at the best price in town. I’m looking forward to a long and happy relationship with Extra Space Storage!

Our recent visit to extra space was a very stress free one. Amber the manager was there to help with all our questions and had the whole process done and the unit rented to us in no time. Thanks so much for your help and the stress free transaction.

I recently rented a unit from Extra Space Storage. I have rented from them in a different town and I must say that they have been the best at customer service and their facilities are the best maintained and the cleanest. I highly recommend them for all your storage needs.

You guys are horrible… Short story… You guys are liars and deceitful. You employ trickery and false advertising to waste peoples time. I fell for your false AD offering first month free. I also fell for your «Total Due at Move-​in» and then after loading my items and walking into your office, I was then told about your $ 13 mandatory insurance fee. I’ve had enough of your chicanery. I opted to drive down to Wise Choice Self Storage and pay $ 75 compared to your $ 63. Atleast they are honest. I will also be sure to give you some well earned negative feedback on Unilocal,facebook, yellow pages and steer anyone away from you that needs a storage unit.

Excellent customer service, great space. I loved the management staff there, super friendly and answered any questions I had about the space. The space I rented out looked neat and tidy, contract was explained to me in detail, and I love how much security they have there. Having your own code for entry, the security guards, and plus the locks makes me feel incredibly happy and comfortable with my belongings being there.

I have had my storage unit for 2 months now. Here is my experience:
Pros:
— Clean: (I mean extremely clean) I don’t know why the guy below said there were rat droppings but it seems from writing Unilocal reviews that he has other issues. The grounds have ALWAYS been clean whenever I stop by, which is about 1/​week.
— Professional: Melissa, the woman who works there is always above reproach. She speaks well and does not come off as rude or untrusting.
— Courteous: Every time I talk to anyone in the office they smile, are not rude or condescending, ask how my day is going, etc. They make a great effort to provide great service. Let’s remember, nobody is perfect. However, I don’t have any complaints and if I did, I wouldn’t try to ruin their entire life like Branden A. C’mon, now.
— Inexpensive Rates: When I did my research of over 5 different storage units price and provisions were the top of my list. They are the most inexpensive and provide the most. They offer a 16′ diesel (gas saver) moving truck with lift gate upon moving in and water if your thirsty. Their hours are simple and safe and are located in a well established area.
Cons:
— Only issue I had so far was that my Credit Card wasn’t set up correctly but that could have been my fault. Melissa gave me a courtesy call to let me know and left a message. So, I called back and in less than 3 min was all good.
Improvements Suggestions:
— There is a garbage dumpster located inside and gets full quite frequently. Other times there is a lock to keep it closed. Maybe if there was a schedule posted to the dumpster indicating specific times that the dumpster is available to use, that would be helpful.
All-​in-​all, I would not hesitate for a second to recommend this storage facility. Staff is awesome, units are inexpensive, grounds are clean, and the area is safe.

Horrible Costumer Service. The Grounds are filthy. We saw rat dropping all over the property. The manager had a very bad altitude. I would recommend stay away at all costs.

The Good:
Clean and easy access storage
The Bad:
Every few months the raise rents. Moving out this month. They have raised me 3 times. Now I will pay well over the specials they advertise.

The short: When you just have too much stuff and nowhere to put it you might need a storage locker.
The long: Had a need to store some things for a little while during a move and trying to drag it up flights of stairs to sit for a few weeks then back down for the move. The staff was friendly and took me around to show the facility when I went to check it out. Showed me all the bells and whistles so that I knew my items were going to be secure. The facility itself is in good shape and kept pretty clean. Can’t say I have had any issues but really what are you looking for besides security.
What works: Safe and secure storage
What to improve: Nothing really