Verizon Wireless

Can I give negative stars I mean to be honest they deserve it so went to this store thinking of switching from AT&T because the service is bad in our home. The lady at the store says the service should be great if we switch and if it is not we have up to 14 days to switch back with a refund. So we get home and the service is WORSE which irritates us so we call Verizon support and they lead us to this glitchy wifi calling app that doesn’t work half the time so we decide to go back to AT&T after 2 ½ days of being with Verizon. So we get to the store that day and then instead of refunding us the money we paid which was $ 97 for the iPhone 6 and a $ 14.99 activation fee for my unlocked iPhone and they told us there would be no contract when we bought the phone. They charge us $ 70 for a restocking fee but when I called Verizon customer support they said they should only charge $ 35 and then didn’t refund any of the other money for my activation fee except the left over on the phone which was $ 22.20 we have the receipt that says refund. But when I check my bank account later that night I was charged that amount instead of refunded. So we go back the next day to see what is going on and they come up with some story saying it cost us that extra money plus what they should of refunded to get out of a contract which they said there was no contract and that we had 14 days to change our mind. So we have taken to filing a formal complaint and now are waiting on a reply from the district manager to get this ridiculous problem solved. DO NOT GO HERE SAVE YOURSELF THE TIME AND THE MONEY! Their customer service is also atrocious as they told my Grandma that next time she should be more careful and not be stupid enough to switch and hope she learned her lesson. Especially when no paperwork or verbal warning of a restocking fee was given when we purchased the phone.

This Verizon wireless has always gone above and beyond to help me out with anything I’m doing. Whether it’s going in to bring my monthly bill down, upgrade a phone, or help with my Comcast services. Each and every rep is knowledgeable and gives me their complete attention. I would recommend this store ¹⁰⁄₁₀ times!

This is my 2^nd visit to the store with new manager Rob Vinson. (2other visits before w/​another manager) I didnt realize Rob was the manager becuz he was out on the floor helping customers and interacting as a team sales support to his employees. He spent a good amount of his time answering all my questions and showing me how to navigate my phone becuz I just recently downloaded the new Loli Pop operating system. I used to be a blackberry die hard but as we know, bb is old & no one knows how to navigate them. I’m glad to see Rob and I have the same phone so whenever I have an issue I can get it resolved right there on the spot. Thank You Rob V. Store Manager

Great clean store in Lodi. The store manager was very helpful and courteous. He was very knowledgable about not only the equipment: features, and benefits of each, but also about plans available and how best to select one based on our need. You gotta give this place a try!!! It was a pleasure to come into this cell phone store… and this is the first time I have ever been able to say that!!!

Manager and Staff was helpful and answered all of my questions. They are very knowledgeable about the products they carry. Took care of my needs in a timely matter. Thank you!

Rude, loud, immature and they need to focus less on their own personal conversations between eachother and more on helping the customer. This is a customer service job, not a social gathering.

The worst experience ever. We signed up last week, was told a bunch of false information. The guy acted like he knows everything, and belittled you when you asked to double check his information. Four of us, we were told to get new phonebecause” the old phone would not work with Verizon net work”, and we were over charged by 50 $ per phone, total of 200 $ over what the current price of the phone being advertised. We told David, the rep, that the price was incorrect, he gave us a hassle, a dirty look, and acted annoyed, although it was his fault for not having updated information. He convinced us to sign contract anyway, at the higher price, and «promise» the price would come down automatically when we see the bill. It is not the case, we are still fighting, customer service from corporate telling us David should have correct them price when he draw up the contract, corporate telling us they can’t help us, we have to go back to him, we tried calling the listed number, also busy, can’t get through, went to store looking for david, he was not there. This is the worst nightmare ever. This is not what Verizon representing. We are still fighting my it is wasting a lot of our time for some thing that should have been done correctly. It a bunch of B S.

Verizon prepaid for ipad stopped working, calls take all day. And will not refund. And still waiting on anther extension to trouble shoot. Changing carrier. Buy unlocked ipad. And don’t use verizon.

The most unprofessional service I have ever experienced. The manager is very loud and needs to be more mature when representing a major carrier like Verizon.

WARNING! FALSE ADVERTISEMENT! I was shopping around for a new cell provider. I stopped by this store… I was told that there was a promotion of an additional GB when you upgrade to a smart phone or sign a contract with the purchase of a smart phone. I get my cell phone bill, which does not reflect this… and so I call Verizon customer service, who then inform me that this is only applicable to the share everything plan. However I was told by David at this store multiple times throughout the transaction that I was signing up for the 2gb unlimited talk and text and with the promo and additional GB. I am returning to the store Thursday to return everything and cancel my service.

I have always had friendly service at this location. It must be well managed. Its not a corporate store. It’s an authorized retailer. They have always helped me out even in times when I wasn’t there to purchase anything. unlike the Verizon authorized retailer in galt. That pretty much turns their back on you unless you’re there to buy something. I would recommend them to everyone

Are ¼ stars available? This location is ridiculous. I went in because I had multiple questions about my contract, and they wouldn’t even help me. They basically told me I had to keep my piece of crap phone, even though I said I wanted to buy a new 1 at full price. They told me I would pay termination fees, and when I said okay, they said «have a nice day»… ridiculous. Worst. Service. Ever.