Piedmont Mechanical Contractors

Technician came and only diagnosed A/​C and Heating problem. OVER CHARGED me by $ 100 through my home warranty and NEVER did any work! They did not contact me when the part came in. Still waiting to hear back from the company. Il will have to report fraud on my credit card. This company is unethical and not to be trusted.

Terrible to work with. Terrible customer service. No one knows what is going on. DO NOT USE!!!

Similar to other reviews, this company is a scam. Assigned by HSA, I had no say in the decision to hire this incompetent company.
1. Appointment scheduling was poor.
2. Tech shows up to my home and 1^st thing he does is collect his $ 75. 2^nd thing he does is ask if I’ve got a liquid propane furnace to which I answer «yes». His reply was «oh, I don’t know anything about those, but since I’m here…»
3. Tech did nothing. He had no temperature measuring device. No CFM measuring device. My complaint was a cool room in the house and he shows up empty handed.
4. His recommendations were ridiculous. My basement is warmer than the master bedroom above it. He recommended insulating the basement ceiling. Really? I complain about a cold bedroom and the room below is warmer. Heat rises, so my basement is helping mitigate my cold bedroom. His solution was to insulate the transfer of heat from my basement to my bedroom? Idiot.
5. They tried to upsell me on a zoned AC ducting system.
No way would I let these guys touch my HVAC, now to go complain to HSA. BTW, look at my other Unilocal ratings. I’m not a perennial complainer, these guys are just bad.
EDIT: I called HSA, explained the situation and pointed out the other negative reviews on this page. They are sending out a 2^nd contractor and waiving the deductible and are elevating my complaint to their team that determines which contractors make it on to their preferred vendor list. They have also made a note in my file to not consider this company for any future issues.

STAY AWAY! I highly doubt anyone is reading this and still considering using this company. Hum. 15+ one star reviews, maybe I’ll give them try. NOT! Terrible company. I would have never chosen them, my warranty company did. In fact, I’m surprised that my warranty company still contracts with them. Maybe I should give American Home Shield a One Star too.

DO NOT USE THIS COMPANY! Tech came out & «fixed» our AC, it stopped working an hour later, when I called to schedule another service call, I was told we had to wait again to schedule an appointment as if we were a new service call. I explained that it was an existing problem that we had already been waited 2 days for an appointment (in August 101 degrees outside & we have a 7 month old baby). The manager told me I had to «go to the back of the line like everyone else.» I repeated myself again that we were not a NEW customer but he couldn’t understand that we should take priority. Ultimately we had no AC for 6 days, it was 88 degrees in our house. When they finally came out to fix it, turns out the first tech knocked a wire loose, it literally took 2 minutes to fix. Ridiculous!
Lastly, American Home Shield knows this company sucks (i saw several complaints where customers have notified AHS, AHS promised those customers that they would try to use other vendors) but they continue to use them.

I am not sure why AMerican Home SHeild continues to use this company. I have had the absolute worst experience with this company. It seems based on all of the negative reviews dating back several years, this company is consistent with HORRIBLE service. Well, they were sent out by American Home Shield to fix my air conditioner. A young technician showed up, he was about 19 or 20 years old. Initially, polite. He was on my property for about 10 minutes. Took my money and told me the ac fixed. I thought wow he’s fast. We turned the ac on but it still did not work. No cool air. Loud screeching noise came out of the ac each time we turned it on. It was 90 degrees INSIDE our home. So I called them back. It seems they rarely answer their phone. I was promised they would send out the technician again. He came out. This time he was here may be five minutes. I honestly don’t recall ever seeing him enter my backyard (the ac is located in the backyard). He comes back inside and tells me he thinks my ac is shot and will let the home warranty folks know and for me to expect a call back from AHS. BUT, I noticed on the receipt (after he’d zoomed off) his diagnosis read NO PROBLEMS WITH THE UNIT AT THIS TIME. NO SERVICE or REPAIRS NEEDED FOR THIS UNIT. UNIT IS WORKING PROPERLY. HUH!!! That’s not true at all. Not only did he tell me to my face (right before taking my check for $ 75.00) that he felt the unit needed to be replaced but there is still no air coming out of the ac at all and it’s still 90 degrees in my home. I reported this to the warranty company. They sent out a second opinion. Turns out the entire compressor and fan belt it completely shot on the ac. Now, how this guy came up with the diagnosis that there wasn’t anything wrong I have no clue. I wouldn’t recommend this company. It seems they are consistent with bad customer service and shoddy work (seems like it should be illegal to take someone’s money for a service you didn’t provide then submit false documentation of you diagnosis).

What a bunch of Herberts! Came round once to fix the AC which had shut off due to a safety being triggered, flushed a pipe and reset it. It worked for three hours. Four days later the next Herbert parks round the corner and creeps up to the house, doesn’t ring the doorbell but does leave a ‘sorry you are out card’.
It is close to two weeks we have been without air conditioning. We have two children, three sick dogs and a granny who lives here. This is Atlanta in July. You can imagine.
I hope they manage to do their ******* job before someone dies,

HORRIBLE COMPANY
This company is ran by a group of trashy and uneducated cavemen who don’t know the first thing about running a company, providing a reliable service or building customer loyalty.
They were contracted by American Home Shield to address a problem we had with our AC unit and they miserably messed up the appointment, came unprepared and failed to fix or even identify the problem we were having. We called to reschedule and spoke to some third grade drop out with no class or understanding of how to move forward.
We have complained to the highest levels of American Home Shield and are doing our very best to have this company removed from their list of contractors.
If the illiterate barbarians that are running it now continue to do so, Piedmont will be out of business in no time.

Can’t state enough how awful dealing with this company has been. They were contracted by our home warranty company, American Home Shield, to fix our AC unit. The condensation pump housing had a crack and was allowing water to leak onto the basement floor when the unit was turned on. The first technician came by on 5/​23, told us he would order a new condensation pump but then also recommended a whole list of additional repairs. We told him that we just wanted the pump replaced. He came back on 6/​2, replaced the pump but then when he left, the unit did not put out cold air and could only be turned off by tripping the fuse. We demanded a new technician and he came out on ⁶⁄₉ and told us that we needed a new circuit board and it would take 2 to 5 business days to order. After calling the office everyday for an update, we finally got the technician to come out on ⁶⁄₁₉ to replace the circuit board. The technician came out and once again, he left without fixing the unit and replaced our programmable thermostat with one that only has an on and off option. I contacted the technician supervisor on 6/​22, they cannot be reached on a Saturday, and he told me that his company cannot fix my unit. The supervisor told me that his last technician was at our house too long and that he had other service calls to attend to that day. I told him that his company will no longer be allowed in our house and that we need to have him return our programmable thermostat. He said that I would have to come to them to get it back and that if I have further complaints, I should contact my home warranty company. So please, do yourself a favor and don’t ever use this company for anything.

Unfortunately, I just experienced a similar experience as the other reviewers. Our upstairs AC unit went out. Our home warranty company (American Home Shield) sent Piedmont Mechanical to fix the problem. It took 6 days to get an appointment. Its May in Georgia and I have a 20 month old child. The technician said he fixed the unit but it is louder now than it was while it was broken. I asked him why it didn’t sound like it used to or even sound comparable to the parallel system that services the ground level of my home. He was extremely rude, yelled at me and stormed out of my house. Then his assistant came back 30 minutes later because he left his gauges. So, not only sub-​par, but sloppy. The tech who was really rude is named Anthony. I’m so frustrated and angry by how I was treated in my own home. Beware.

This company is giving me the blues. They were sent to my property by my home warranty service to service my heat pump. The technician was great, but 3 days later, my heat is out again. I’ve called several times since and can’t get a return call or an answer.

This company is the worst company I have ever had to deal with. Please disregard the one star because they really deserve none. Like some of the other reviewers this company was sent to me through my home warranty, AHS. I went back and forth with this company for three weeks trying to get my ac fixed. Not only were the technicians not fixing the problem, but they weren’t even showing up for appointments. I would sit at home all day and they wouldn’t even show up. My final straw was when I was clearly home (car in driveway) waiting on them, finally looked out my door at the latter part of the appt time to see a ‘sorry we missed you’ sign hanging from the knob. Not only was I home, I was downstairs just a few feet from my front door. No one rung my doorbell that works just fine, nor did anyone knock! That’s just deceitful! AHS should be ashamed of themselves for even sending this company to their customers!

I’m not having a good experience at all! They were sent by my home owner insurance and scheduled the visit timely and the technician was very nice and seemed knowledgeable.
But since then I already got 2 different diagnosis and 3 different prices from this company for the same problem, that remains unsolved.
First technician said that the problem was the compressor and changed it. He also tested the freon levels and attested it was fine, so I wouldn’t need more.
But the air conditioning was still not cooling.
So the second technician came and said the issue was a leaking in the condenser, and I would need to pay $ 300 to refill the freon.
Not only the first technician didn’t detect an issued that made $ 300 to be «leaked» but also the freon price per pound increased $ 10 vs the price that the first technician told me.
As instructed I called to schedule the change of the condenser, and was surprised by more changes: the price for freon refill was not $ 300 anymore but $ 600 dollar (the 5 pound that they said I would need after leaving my house become «10 pounds minimum when I called to schedule the prescribed service).

This is the worst contractor I have ever experienced. They are unprofessional and lack the technical skills to resolve problems. I have had a problem with my central air conditioning unit and used Piedmont Mechanical, it took 45 days of dealing with them weekly, there have been over 5 service calls to my home. I have asked to speak to a supervisor or the owner for 2 weeks and was ignored. Now, the problem has still not been resolved and I have flooding in my bedroom ceiling and they have told me that is not their problem. I did not expect perfection, but I did expect accountability for completing the work and also for any damages that may have resulted from their negligence. I have interacted with at least 3 of their service tech, nice guys but can’t fix a problem. They also do not work on your problem on consecutive days. They visited my home once a week for 5 weeks. I would NEVER use or recommend this company for the above reasons.

Our AC just went out in the middle of a Georgia summer. Our home warranty used Piedmont, but there was some confusion with the landlord and he booked BOTH Piedmont and another company. Piedmont said they could be over sooner than the other company, so we went with Piedmont and canceled the other guys.
The next day (today) Piedmont called to say they had no one to work on our scheduled service day! How is this possible?! The earliest appointment they could give us was 3 days from today – which would make it 5 days from the day we originally placed a call!
2 calls back to Piedmont landed us no where. According to them, none of their workers want to work on Father’s Day weekend. Well guess what? I’m a mom and I worked Mother’s Day weekend! I worked on Mother’s Day (and it was a Sunday!) because thats my JOB. Its not like its Christmas, or July 4, etc. And our appointment was on SATURDAY, not even Father’s Day!
Completely unacceptable! We managed to get an appointment with the other company, but we will again be waiting until Monday. Anyone is better than Piedmont! If they can’t even get people to work, they don’t deserve my business.

When our upstairs air conditioning went out, our home warranty company used Piedmont Mechanical as a subcontractor. Despite the Georgia heat, they were too busy to come out for three days. I called our warranty company and threatened to cancel. They called Piedmont and we still had to wait two days which is unacceptable. Piedmont eventually called back with a next day appointment which we appreciated.
We weren’t able to be home but they were insured and bonded so we left a key under the mat. The worker called and said our entire system ‘needed cleaning’ and it would cost $ 150. It seemed expensive to me because we didn’t need Freon or a part but I’m no expert. And we were happy nothing was stolen. But two days later, our air conditioner was blowing hot again. We called the tech back directly and he said we’d have to call our home warranty company to have him come out again. The way our warranty works, we have to pay $ 75 every time there’s a service call and we’d already paid $ 150 the first time when our air was not fixed. I would not recommend Piedmont.

I would like to start by saying I do not write critical reviews but had to make an exception to warn others about Piedmont Mechanical Contractors in attempt to help them avoid doing business with these criminals. I contacted Piedmont Mechanical Contractors (located at 804 Garmon Park Court, Loganville, GA 30 052) as directed by my home warranty company American Home Shield to repair my home 2-​ton air-​conditioning unit in July 2013. The service technician for the company arrived at my home and stated the evaporator coil needed to be replaced which would cost $ 1400. In addition, he stated I needed a wet switch, mastic, and PVC piping drain relocated for an additional $ 1500 which came to a total of $ 2900 to complete the work (a new unit would cost less). I stated the price seemed extreme and wanted a second opinion. The second estimate cost was only $ 1000. I contacted Piedmont Mechanical Contractors and spoke to the owner Robert Waye to discuss the massive discrepancy and asked for a detailed estimate for the work proposed and he stated it would only be provided after the work had been completed. Really? He finished the call by hanging up on me (great customer service). In the end, I used the 2^nd contractor without issue. Please avoid Piedmont Mechanical Contractors as they should not be in business. If you would like additional horror stories just Google this company to see thousands unsatisfied stories from individuals just like myself. I hope this helps, stay cool and good luck!

Steer clear from these RIP-​OFF CON-​ARTISTS! My Home Warranty company sent them out for an A/​C problem I had. My $ 75 deductible ended up costing me $ 275 out of pocket and Piedmont would not return my call asking for a detailed explanation of the charges. When I called them again after 4 days waiting, they were downright rude and would not even let me tell them the purpose of my call. Instead, they started with how much money I owed them!!! Wait, I called them to ask a question???

This company is a disgrace and a sham.
They came to me through American Home Shield and were supposed to fix my HVAC. I have now had three different technicians come out over a period of 8 days each telling me something different about what is wrong with my HVAC and saying «they need to order a part». They have already cashed the check for my co-​payment made available after the fist visit so according to American Home Shield nothing can be done. So now, I am waiting for my FOURTH appointment with them to come by and «fix» the problem. Meanwhile it is 90 degrees in my house and there is absolutely nothing I can do.
The fact that they have yet to rectify the situation is not the only problem. They also are completely disrespectful of your time. For example, on visit number three they were scheduled to come between 11am– 3pm. I stayed home from work all day in anticipation of their arrival and they did not show up until about 5pm. This is likely only because after 3pm I called trying to follow up.
PLEASE STAY AWAY from this sham of an establishment, else you will be stuck in the heat royally annoyed like I am.

This company totally sucks! Please, do not contact them; do not use them. I’ve been fighting with them for 7 days now and it’s 105 degrees outside. My bedroom reads 86 degrees. They showed up on Wednesday without calling my cell first; I wasn’t home. Then they never bother to call and reschedule, nothing. Please folks, trust me. This company should go out of business — don’t give them any business.
I’ve had my share of bad service — but Piedmont Mechanical takes the trophy!
I called for a separate repair company, through my unfortunate 2 – 10 home warranty company, that also sucks. I’m changing them also. Done with crappy service.