Department of Motor Vehicles

Came here to get my license renewed and address changed. Pretty smooth and quick overall. Only complaint is the man who checks you in and gives you a number. He was condescending, rude and arrogant. Too bad as everything else was great accept for him!

Besides being in and out in 30mins which isn’t terrible, it was horrible service. (Except the cashier, she was friendly, and camera guy very friendly). All I had to do is change my last name. That’s it! I got married and just had to change it. So I have my marriage license and the guy doing it messes up. Literally puts my maiden name on my form. So I go get my picture taken and still says my maiden name. Ummmm this isn’t that huge of request I’m asking. So now the people at camera are calling me, cashier calling me, other people behind desk calling me, I didn’t know where to go. It was so disorganized and made me feel really uncomfortable knowing these people work for the state. So they send me back to the same guy who messed up the first time. Great I’m thinking, now I’m doomed. Meanwhile he is getting yelled at by 3 other people right in front of me for messing up, very unprofessional. Thank god I’m not here often. State of illinios you really need new employees.

The employees here are rude, don’t know how to communicate properly, and are just plain unprofessional and unhelpful pieces of shit.

Best DMV. Everyone is so organized and nice. It never takes me more than 10 minutes. Love it!

Would’ve been 5 stars if it wasn’t for Mr. JIM. Zero tolerance! Kicked me out with my 5 month old nephew and 3yrs old son because my son was being a bit whiny. Wanting to play… First he said with an attitude «you need to keep him down!»
Then he demanded the security to have me leave. And of course I had to sit on the floor outside because my car was being used for the driving test. I understand maybe it’s not a place to bring children but wow! talk about having no patience or knowing what a kid is…

Went here for plates and registration since I bought a car out of state. Was relatively simple but super lame that they don’t take anything for that process besides checks. Seriously, need to consider updating that, my «auditor» was Jim and he was probably the slowest one there at processing paperwork, but hey, he was nice. Lastly, I had driven up here from Evanston using my phone’s gps and my phone was practically dead by the time I got up there (10% left) and I asked a cashier (she was in the last booth all the way to the right) if I could please charge my phone in the outlet below her window and leave my phone on her counter, I knew it was a huge favor but I really was out of other options. She said «no» and to go charge it in the outlet outside the main entrance. I said okay and thanked her none the less. I paid and finally went to the outlet outside the main entrance and it didn’t work, of course. I ended up having to speed to the nearest Marshalls to buy a car charger for my phone, and that was quite nerve wrecking considering I didn’t know the area and my phone was seconds away from dying. To the lady that refused me, kindness truly is a virtue worth investing in.

This place has bad service. People that are working there are mean and has an attitude. I don’t recommend anyone to go to this place.

Received a call at 7am Monday from an employee in Springfield to whom I’d left a voice message informing me she took care of the error, and I’d see my refund within 3 business days.
Kind of impressed she fixed it and called before 9, 10am (7 is earlyyyyy)! So, happy things were remedied.

they don’t answer the fucking phone.

Not friendly AT ALL! Long wait times! Go to Wheaton instead if you can… they are just express so don’t offer all services but way faster and friendlier! Worth the longer drive.

Haha! I had to take a written exam to renew my license. Phew I passed. I hate going to the l DMV. However, I was pleasantly surprised by this DMV. Much better than Naperville. Everyone I came across was extremely friendly and helpful! :) I did everything in 30 min. I suggest going during the weekday around 4:30. Easy in and out!

We went on a Thursday around 4. Perfect time. Got our ticket (the lady was super friendly, told her I was taking a test and she gave me a booklet and said to read chapter 9-​signs). After my number was called (maybe 3 minutes later) the lady at the desk was polite but only cuz she had to. Don’t think she enjoyed her job. Passed my vision test (barely!!) Everyone else around her were chatty and friendly. Took my test and those ladies were happy. So was I after I only missed one (if ur right side of the car slips off the roadway, take ur foot off the gas FYI). Got my pic taken and was good! Most everyone there was friendly, especially considering they close at 5:30. FYI they don’t take visa. Almost anything else. Luckily I had a check with me.

Government bureaucracy may resemble a circus, but the performers at this tent have their routines down like Jesse White’s tumblers.
I came prepared for disappointment a la my experience at virtually every other bureaucratic office. As a certified scofflaw with a weeks-​old expired license sticker — I expected staff here to show me less mercy than the sensei from Cobra Kai’s dojo.
Despite technically being an outlaw, the sentry at the routing desk directed me to the cashier post haste, and I was in and out of there in under 5 minutes. I really couldn’t have gotten out of there faster with a mask and a pistol.
I didn’t even need to learn crane kick.

Everyone was very friendly! Playing music, very friendly and nice. Not a long wait at all!

Eh your typical nightmare DMV scenario. One time a worked totally did me a solid though on some unsigned forms :)

Every time I’ve been here I’ve been pleasantly surprised at how friendly and accommodating the staff are. We have learned our lesson about getting there early for licensing procedures, but aside from the expected wait for that kind of thing we’ve has zero complaints. Friendliest DMV ever.

I got my license here in 2003. I was so scared. I got it on the first try. My only issue was that before my license I was asked to back out… HOW AM I SUPPOSED TO KNOW HOW TO DO THIS?
It’s funny because I went up on the curbs. I got my license on a Friday before our sophomore football homecoming game vs. Glenbard East (coincidentally, down the road from this place). Again, we were at home, Wheaton North (Falcon pride).
These places just suck, but Lombard has it down. Well oiled machine.

I dont know where to start. I guess firs off the staff are ok. The first few times I went to try to get my license they were somewhat rude I thought. But the last couple times I went the staff were really nice and helpful and were very talkative. Even when I helped my grandma with her license. For people who dont go often-​try to have all your documents ready and valid and the real ones. Not copied or anything. Research what you need to bring because they wont budge on anything with documents.
Other than that lines can be crazy but if you go on the right day or at least go where it shouldnt be to busy then you should go pretty quickly through lines. And like I said if you have your documents it’ll be easier.

It’s a different experience taking your teen for their driver’s license! I’m used to going to the express facility to renew my license, so I hadn’t been to a big one for quite awhile. I was ready for the endless long line and waiting and waiting and waiting.
Well, it seems like they figured out how to divide and conquer! We were in one line, then waited for our number to be called, then went to the counter, then the cashier, then he had to take the car back for the driving test.
The instructions on where to go for that were kind of sketchy and we were both a bit confused. Things went downhill after that.
My son got the crabby, stinky old lady for his test. He flunked because his tire was touching the curb after a 3 point turn. My car smelled for hours after that! Remember the Seinfeld episode about the stinky car?
Afterwards I started talking to my friends who had kids with licenses. Turns out that the legend of the stinky woman lives on! They drove much further, like to Naperville or Aurora, to avoid the stinky woman!
I’m not sure where test #2 will be. We’ll be practicing those 3 point turns before heading back. Having a teen boy is so much fun.

There are few things in life that I dread – dentist appointments, loss of Internet connection (I know I’m a big baby) and a visit to the DMV. I try to do as much as possible on-​line or via snail mail, but sometimes a visit to the DMV can’t be helped.
I’ve had to visit the DMV a few times over the past 6 – 7 months, not just for myself, but to work on paperwork for my brother who is Active Duty. Each time I visited, the folks there were pleasant, yet stern enough to let folks know what’s what.
This last time I visited was on a Saturday morning (talk about feeling like you’re whole morning is going to be wasted). I think my whole visit lasted 10 minutes – mission accomplished! What I found is that they are really trying to streamline things. Some hard and fast rules now being implemented:
*If you are not there to conduct any business, you have to wait outside. No reason for someone’s entourage to mill around and clog up the lines.
*Get your paperwork ready and keep it visible. If you don’t have it ready or are not sure what you’re supposed to have, they will direct you to the info desk where someone will help you get organized.
*Get your money together before you get into the cashier line. They let you know that quite frequently. Bonus – they accept Mastercard and now VISA.
*Separate lines for separate issues. Just watch for your number to be lit up on the screen and the line they direct you to go to.
Going to the DMV used to mean packing a book knowing that I’ll be waiting a while. This time, I didn’t even have time to surf Unilocal on my Blackberry while I waited!