Extended Stay America – Chicago – Lombard – Oakbrook

I stayed here over the weekend, this place really needs better management, when we first got there, there was no shower curtain in the bathroom, had to move to another room that did not have pillow cases on the pillows, then to only wake up the next morning and find out that the hotel was out of washcloths .was really disappointed in this location because because I stayed at other extended stays in the past. My recommendation is to spend the extra money and go to a better hotel.

NO STARS. I thought the bad news stopped at dirty rooms– trash was left from the stay before, bathroom was dirty, stains on bedspread (think dried blood). The bathroom soap dish had been broken off the shower wall and left on the counter (classy).
It all got even worse when one of us also ended up with bed bugs. DISGUSTING. DO NOT STAY HERE.

We stayed here for a wedding, and had quite the experience. The location is great — we were able to walk both up and down the road, and there are a lot of great restaurants and malls to explore. The wedding we went to was at Wilder Mansion but there seemed to be several other wedding venues nearby, too.
To be fully transparent, we visited over a very busy weekend. In addition to being a popular wedding weekend, the Chicago Marathon also took place downtown on Sunday morning. This didn’t really seem to impact the Extended Stay but it WAS pretty full.
Our room had a kitchenette but unlike any other extended stay hotel I’ve ever stayed at, there wasn’t a single cup or dish or any type of silverware. There also weren’t any of the mini toiletries that are usually in the bathroom. No big deal — I bring my own shampoo.
The biggest shock, though, was when I went to take a shower and realized there was NO SHOWER CURTAIN. Huh? I hope this is because they clean them regularly and not because someone used it to wrap up a body :)
Since we were on a tight schedule, my husband and I each took showers and tried to keep the water in the shower area as best we could but inevitably the shower mat was soaked. When we left the hotel for the wedding we stopped by the front desk to let him know about the missing shower curtain, and he had someone put one in while we were gone. No one bothered to pick up or replace the wet towels — in fact, they walked all over them while they were putting the shower curtain.

Oh boy! This place is a hot mess. While it is situated in the peak shopping area of Lombard, and is right next to the very nice Embassy Suites., this place has somehow turned into a pigsty party bonanza. My sister and I stayed here due to our poor planning for the weekend. It was the cheapest in the area and still a lot of us a decent distance from downtown Chicago. While we were grateful that they had room and were so cheap ($ 70 for a same say reservation), but it was insane how unprofessional this hotel was run. There was trash in the lobby and at any given point there was no one at the front desk. Once my sister had to call someone from the front desk to get them to come out of the office and give her assistance. No one came by to change our towels but the room was very nice and still had all of the physical amenities of the rest of the extended stay family. I’m not sure what happened to this particular hotel, but I feel like that under new management they could really have something going. This experience seems to be true for all of the visitors as I thought many a frustrated person visit the desk to complain about one thing or another. Hopefully they can get their act together before they get shut down and gets turned into another Holiday Inn Express. Good luck!

Disgusting hotel. Rude staff with exception of the managers. No one seemed to care that two rooms down, guests were smoking blunts all day and night. The only time a full breakfast bar was served was when a manager was on duty. I HAVE TO SELECT ONE STAR… but would rather subtract one.

Checked my credit card statement and they completed an unauthorized charge in the amount of $ 271.95. I contacted them and they apologized and stated it would take 24 hours to process. I waited two (2) days, checked my credit card (no pending transactions), called back and then was told it will take 3 – 5 days. What a waste of my time and lack of competence.

I joined Unilocal specifically so I could warn people away from this place. While the hotel’s common areas were clean, it was in other ways pretty much a dump.
My first room had a broken stove burner, the bathroom sink didn’t have a functioning drain plug (makes it difficult to wet shave,) and the TV’s closed captioning didn’t work. But the worse thing is I spent a week lugging my desktop back and forth to fix-​it shops because it wouldn’t boot up. It worked perfectly every time I took it into the shop. Eventually determined the entire room had inadequate line voltage!
Night manager, to her credit, was very good in finding another room and allowing me to check out my computer in it before I spent ninety minutes shlepping all my stuff from the old room to the new room.
The new room, in addition to proper line voltage, had a functioning stove, functioning bathroom sink, and functioning CC on the TV.
BUT the heater was broken and I froze much of the time. The mattress was a sagging, lumpy affair that creaked like something from a dirty joke every time I moved. After two weeks of being told the heater was functioning correctly the maintenance guy came into the room with me and acknowledged that yes, it was broken. He swapped it out for another one.
A couple of weeks after checking in one of the hotel’s two elevators broke down. Two months later it was still out of service.
Housekeeping service is a bad joke. I had to make a request to the manager three times to get the «maid» to clean the bathtub. I also requested, at the same time, that the toilet be cleaned as well. It never was and I gave up. On at least one occasion the «maid» signed off on the room without ever setting foot in it.
During my stay we were hit by a bad snowstorm. Two days after the blizzard the parking lot of the adjoining business was clear down to bare pavement. A full week after the snowstorm the hotel’s lot was still a treacherous mess. Difficult to drive through and hazardous to attempt to walk over. Two weeks after the snowstorm the sidewalk to the parking lot was cleared… until the last two feet, forcing you to double back. I told the desk clerk that less than three minutes with a shovel would rectify the situation, but nothing happened.
The lobby lounge was generally occupied in the evenings by booze parties that, to be fair, seemed fairly quiet and well behaved. But it wasn’t unusual for me to return at night to find several police cars in front.
The laundry room has six washers and dryers and I never had trouble finding a couple available. But the room is very small with only a small table for folding. Woe betide you if there’s anybody else in there doing laundry at the same time. And there is no bar or rack to hang your clothing on!
There never appeared to be more than one person on duty at any time at the desk, so if they were tied up with something everybody else was SOL.
I would recommend staying at this facility if, and only if, you find sleeping in your car unacceptable.

My experience with Extended Stay America in Lombard cannot be described in a few words. This is the worst place I have ever stayed. If I set the general lack of sanitary standards in room cleanness aside, the disrespect and ill-​mannered behavior demonstrated by Brandy Juliano who manages this place deserves a special call-​out.
I checked out in the morning and was on my long way to work. Somewhere the middle of my trip, I received a phone call from Miss Juliano telling me that my credit card was declined and asking me to come back to the hotel immediately to pay. I asked her if I can provide my credit card details over the phone so that she can verify them and charge the card. She refused and insisted that I should throw away all my commitments and drive back to her hotel otherwise she will call the police. I explained to her that this is a simple matter that we could sort out over the phone. She didn’t want to listen and told me that she is calling the Lombard Police and then hung up. It turned out that she was using the wrong card number, not the one that I left on file at check-​in. They successfully charged my card once the correct card information was keyed in. Miss Juliano did not even bother to apologize for the mess-​up.
I find her behavior utterly unprofessional, outrageous and totally unacceptable. I will avoid Extended Stay America in Lombard at all costs.