Hertz Rent A Car

I had a great experience at this Hertz location. The manager, Camren Brown was very helpful. I rented a car on 12/​28/​2015. There was a very bad snowstorm in the Chicago area this day. Camren helped me get into my car right on time and made sure everything was coordinated with our drop-​off location in Ohio. Great job!

Really terrible experience at this Hertz. I had placed a reservation through work to pick up a standard car here. Let me begin by saying that this is against Hertz as a company and not the people who work at this location.
My reservation time was 5pm. I had arrived a little early (about 4:45) to get the car and there was a sign on the door saying that they’re sorry for the inconvenience, however, they would be back in 20 minutes. To call a number listed for assistance. I immediately called the number and the person over the phone said that they would be back in 10 minutes, not even.
As I’m sitting in the car, I notice that other people are walking up waiting outside the door as well. I got out at about 5pm and they’re still not there. I start talking to the other people who have been waiting since 4pm saying that when they called they were told they would be 15 – 20 mins. I had found out through them, that the only 2 people working left to go and get a car for another reservation.
The 2 people who worked at this location finally showed up at about 5:15, a half hour later, with 2 cars. By this point, there were 3 people waiting. The initial reason why they left to get a car is because the one reservation’s car was not there. They brought back the wrong car for the guy and he was FURIOUS. They had made him wait for over an hour for a car he reserved and then brought the wrong type of car because the one he initially reserved was unavailable. Thankfully I was taken care of within 10 minutes and left with my rental. A Hyundai Elantra with only 6,000 miles on it and Sirius XM Radio.
I am unsure of how this works, but this is how I perceive this — I do not think that this is the fault of the people who work at this location. I feel that this is completely the fault of Hertz as a company. How are you going to have a location that has AT MOST 2 cars?! How are you going to have reservations pre-​booked at this location and NOT have the cars that were reserved? How is this the responsibility of 2 people who work here? How can you run a business when you make the people who run the office, also run the vehicles? Working in customer service for the past 10 years — the people at the location are doing the best they can with what they are dealt with. They were nice to me and got me in and out quickly (once they were physically there). The location is extremely convenient for me as it would suck to go all the way to the airport for a car. I was disappointed with Hertz as they are a large company and should know better. Even if this is a franchise, your name is still on the building.
The only reason I even give the 2 stars is because the people were nice to me and the quality of the car I received was decent as it was practically new.

Wow! I’m so sorry to read some other reviews, but I received exceptional and outstanding service today at this location. A lot of people visit and/​or post on Unilocal when angry (unless it’s a restaurant or hotel) but I wanted to post something positive because (honestly) the service I received was GREAT. I suffered an awful experience at Enterprise in Glen Ellyn earlier today and after being forced to prove I was not a deadbeat for using a Debit Card at Enterprise, They require some utility bill nonsense. I decided I wasn’t going to give Enterprise one single dollar of my business. I actually stormed out. I still needed a rental car so I went online and saw this location was close to my home. There was even a discount code that saved me $ 18 from the Enterprise price. Check in was simple and I could do most of that at home online before I arrived. The manager and manager-​in-​training (Carmen, I believe was his name) were both fantastic Quick, efficient and helpful. I started breaking down into tears over my experience at Enterprise and the Hertz employees were sympathetic and understanding. I even called up the Hertz corporate office and talked with customer service about my positive experience with Hertz. I’m only renting the car for 2 days, but so far I’ve had no problems. The car even has free siriusXM on the radio. After I dropped off my kids, I listened to Howard Stern (which I haven’t done in about 10 years). That was a nice and naughty treat. Overall I am thrilled with my service from Hertz. I have an upcoming trip to Orlando in November. I used Priceline bidding and was happy to see Hertz accepted my offer. I am so glad I will be using Hertz for my vacation. It’s always scary using Priceline bidding because new, smaller car rental companies are popping up all over and you could get stuck with some unknown chain. At least with Hertz I know I will be receiving great service, a great price and I won’t have to supply a utility bill when using my debit card. (which is the policy at Enterprise and it is ridiculous). I drive past this location every day on my way to work and I never noticed it before today. I’m so glad I found it and will become a return customer if I ever need a local car again. A-​Ok with me.

Quite possibly the worst run Hertz in the entire corporate system and I’m only saying that because I have yet to visit them all. Not only does the staff frequently pop out for up to 20 minutes at a time, they rarely have the car type you reserved — that’s assuming they even have cars. As a 5 star gold hertz member, I have experienced my fair share of hertz locations throughout the world. To provide context, I’m renting from hertz 7 times in the upcoming two weeks. I typically rent 25+ times a year and this location, unequivocally, is the most poorly managed and staffed location. I recognize this is not an airport location with the appropriate staffing but Hertz you can and should do better.
One thing I should mention, though, is that when the employee finally did show up, he was apologetic and tried to accommodate me as best he could. Not a failure at the front line but very much a leadership failure.

Horrible service. I was getting my car repaired at Packey Webb Ford in Wheaton, and State Farm had arranged to get me a rental car through this Hertz. I was told by them to call them once I was dropping my car off, and they would pick me up to get a rental. I called, and waited… and waited… and waited. After 30 minutes, I called asking where they were at, and I got the response «I sent him out 20 minutes ago. He should be there any minute.»
The Hertz location is 0.5 miles down the road from the dealership I was getting my car repaired at. I waited another 15 minutes, and decided to walk down Roosevelt Rd. to the Hertz location. On the way, I saw Enterprise — and walked in there. They greeted me with a smile, and got me in a car extremely fast. Yes, I may have had to call State Farm for 10 minutes to rearrange my reservation to Enterprise instead, but it was worth it. The driver finally called me 50 minutes after they were supposed to pick me up, and I informed him their service was horrible and I can’t stand outside for 50 minutes waiting for a rental car company that is 1 minute away by car.

I have been renting Hertz for 8 years and this location really sucks. This is worst of them all. The manager Brian is very money minded guy. He will make sure that you walk out with worst possible car (bad condition and very high miles) he has in lot so he can make money. He is not very helpful to customers and seems like he needs to go back to school to learn how to be in service industry. Strange enough he will ask customers to help him make some money by various techniques.
The location has run down look and they never have cars to suit customer needs. Seems like the business is open with desire to close soon. Wish it happens so local customers can get better deals around.