North American Firearms

Great shop and great people. If you are looking for a gun check here first they treat you great and have very fair prices. It’s worth stopping in.

Several months ago I was looking to sell my father’s guns and reloading equipment. I took detailed photos and inventory and emailed to several shops in the area. I am realistic and know these store owners need to make a profit. Likewise I was asking for an offer based upon photos, which is not ideal. However, Bernadette offered me $ 750 and stated the collection had a retail value of $ 1200. Very unfair… I sold one single gun, an old Colt revolver, for more than her offer and the collection for just over $ 3500.

I love this gunshop!!! amazing people Bernadette is the best and Jeff knows everything about guns. they are truly the most fair priced gun shop in the area. the big name shops treat you like a moron but here your like a friend. there shop maybe small but she can get you anything you want and make it a pleasurable experience. BEST GUNSHOP IN THE AREA

Great local gun shop with kind, friendly, knowledgable staff (Bernadette and son are awesome!). They gave me good value for my trade in and my transaction was very pleasant. Prices are competitive. Very friendly to civilian and law enforcement alike. Highly recommend.

I was recommended this place by a friend. I was treated very well by Jeff. I will recommend this place to all friends and family.

Don’t be thrown off with the size of the store, what they lack in size they make up in being genuine. They don’t treat you like your firearms illiterate or eyeball you like your a criminal. Yes, even being a law enforcement officer I’ve been sneered at and served poorly by other gun stores (hint it’s on Plainfield and 1^st Ave). The staff was also quick with getting my paperwork done and they are priced rather competitively. The only problem is they didn’t have the gun I wanted in stock but said they’d have even as soon as the next day. A bonus, they purchased a slightly used gun from me for the going rate on gun broker and transferred it to the price of my new gun. Most stores won’t take used guns or only sell them on consignment. All in all I would definitely make the drive to purchase from this store again.

This will be my new go-​to gun shop from now on. Very helpful staff and they don’t make you feel like an idiot when you’re asking questions about firearms like those big box stores do. Got a great deal on a nice firearm.

Great experience in this shop. I searched out a few and read good reviews the were backed up when I took my Dad to get his gun here. Great and fast service. Very very knowledgable people.

Very nice and friendly people here, came in to inquire about a gun I found online and Bernadette was very nice and helped out, even suggesting that I should purchase online and do the transfer there since the price online was better than what she would be able to get me. Completed the transfer here and plan on being a repeat customer here based on the customer service I received.

Having had many bad experiences and neutral experiences I continued my search for my firearm of choice. As I was looking around for the specific firearm, I visited many places near by (10 different gun shops) and called a few, most of which I was informed on what I was seeking, was an unreliable firearm, and how Sig or Glock are the best, or that Springfield makes this or I should get a Baretta because the Navy uses them and much more I don’t need to discuss. When I first called, I was given a good price over the phone by Bernadette, and decided to stop in since our phone conversation was so pleasant. I talked with her son, Jeff, who reassured me that Walther firearms are very reliable and that I would really be happy with my purchase. I decided to purchase it then and there, because I felt welcomed and did not feel like a complete idiot. In short, I felt that they wanted my business and were willing to treat me like so! They didn’t try to discourage me on my choice or tell me how much better the brand they like is. Jeff was super nice, told me there were no reliability issues, and even showed me some other firearms I asked him that I wanted to see before I made my purchase. He even stayed an extra half hour after close, to talk about firearms and the such. Made my purchase and came back about a week later to pick up, Bernadette showed me the gun and all the features. Ok, while I am new to handguns, I am not dumb and do not appreciate being spoken to as such. DIDN’T MATTER, she didn’t care who I was or was not, she showed me everything on the handgun. I came back the next day to exchange a holster and asked Jeff if he could show me how to field strip the gun and lubricate it. He did not scuff, huff or puff, and Jeff is not a little dude you’d want to mess with, gun or no gun. He showed me exactly how to do it, even watched me do it, and made sure I was able to do it well and safely. I purchased some ammunition and the following day went to the place I swore I would never go back to and had some range time, funny what a little bit of confidence does. After a few head shots and one shot that missed and broke the clip on the hanger (for my defense, it was pretty close to the head), lol, at 75 feet away, I felt awesome.
In Short; this place is awesome, friendly and down right has the best customer service in the entire Cook and Dupage county area. It’s mother and son owned and operated, and they don’t care if you’re looking at their $ 7500 rifle or asking questions only a new guy would.
Suggestion, they don’t have a lot of inventory, so it definitely isn’t like some places that you can go and check out all sorts of guns, but the customer service was entirely worth it.

Jeff was very knowledgeable and provided amazing customer service. They’ve won my business from here on out.

I had a good experience here buying pepper spray. Bernadette was very friendly and welcoming.

This place is on the smaller side but it is a family owned shop. The customer service is great and their knowledge is superb as well. I dealt with Bernadette and Jeff and they are very friendly folks. They are happy to take any orders on items they don’t have in stock and they come in quite fast. The prices are VERY competitive and fair. I will be going to this particular establishment for all of my firearm needs and inquiries.

I was very pleased with my first handgun purchase when I chose to go to this shop. They answered all of my questions enthusiastically, even the stupid ones, and showed me a variety of options as well as helped me weigh out the pros and cone of every model. This shop is well worth avoiding chains for and is very reasonably priced, as well as having extremely helpful staff!

Excellent and friendly service! Folks in gun stores are usually somewhat grumpy, but not here. The selection is a bit smaller, but if you need something special ordered, Bernadette is the person to ask! Also, the prices are some of the fairest in the area. As of May 2014, FFL transfers are $ 30, which is better than the other suburban dealers (compare to others asking $ 60-​$ 100)

Good people, good prices. Would recommend to a friend.
They do not answer their phones as they are frequently busy and a small shop… but I found that they respond quickly to Facebook messages through their page.

I can’t even begin to say how amazing this business is. Bernadette and Jeff are fantastic, knowledgeable, professional, and just downright awesome people. They’re always more than willing to answer any questions we have and go through everything we’d need to know. It’s a family business so you definitely get that ‘family’ service, it’s much better than going to any of those large chains.
Bernadette is always more than happy to order anything she doesn’t have in stock, they also offer gun cleaning services through another individual as well. Also, if you do find something online that you want to order from another dealer you can have it shipped to her store too for a fee, which can be extremely beneficial if you find something for significantly less. It truly is a ‘one stop shop’ for anything you’d need, if she doesn’t have it she can get it or she can point you in the right direction.
Her prices are extremely reasonable and on target or less than what you’d find in the area or at other local gun shops. Bernadette and Jeff truly love what they do and it shows. They treat you with respect and appreciation, especially if you’re a LEO or military.
I honestly sometimes like just going over there to hang out and see what’s going on, Bernadette has great stories and always seems to know about all the local ‘happenings’. I’ve also never seen this place empty! I think everyone who has ever gone in there shares the same sentiment as i do.
Oh and the prices listed are the cash prices, if you want to use a credit card it’s an extra 2% so you’re better off bringing in the green.
It’s a great almost «hidden» shop and I wouldn’t go anywhere else. :)

Bernedette and the entire store are professional and knowledgeable. The store does get quite busy so it is always a good idea to walk in for service since it is a family run business and someone cant be on the phones all day.
I have bought about 10 – 15 firearms from Bernadette over the past few years and my father has bought plenty from Bernedette and her son as well. They are very respectful and appreciative of local law enforcement, fire fighters and military. Harder to get items take some time and can be delayed by the suppliers but it is worth the wait. I have been into Article II, and have found their guns to be more expensive 90% of time. Some of the things people dont take into consideration especially with family run stores is that some of the guns in shop are on consignment and the price is set by the seller so the store cant wiggle on the price.
I have done a lot of business with Bernedette and I will continue to do so for years to come. With any business you will hear «horror» stories but you have to look at how many positive reviews there are. One bad review should not outweigh the overall positive experiences from many customers. Also, go in there and see how many local police buy their firearms from Bernadette instead of Article II.

I’ve driven by this place many times, it’s a hidden gem. Until a week ago, I’d never been there… my mistake! It’s not the biggest, flashiest, big box store-​ish place. It’s a family gun store, as they all once were. Being a family store, you gain a very warm welcome, employees that treat a customer with respect, people with a great attitude, and very knowledgeable about firearms. These people talk to you like family, without over complicating things by talking over your head. They can talk to a novice just as well as professionals. Do they have the big box inventory, no, but having less overhead allows them to offer better pricing. Not having the inventory doesn’t suggest you should go elsewhere… they can price and order whatever you want. I don’t know what Benny J’s problem was… some people are never happy. I am happy to say after all my searching, I finally found what I was looking for at a price I was happy with. They even have service after the sale, they have a gunsmith who can handle things you need done.
I would like to see a little more inventory, accessories, and a coffee pot. Cause I could stay there for hours talking. Can’t say I like any other shop as much as this!

This was, hands down, the worst retail experience I have ever had. After doing my research and trying out guns at ranges like GAT Guns in East Dundee and Article II in Lombard, I decided on the gun I wanted. Now, it was a common handgun that I could have gone into Bass Pro Shop or Cabellas for but I was trying to support a local business so I gave North American Firearms a shot.
I spoke with Bernadette on the phone and came into the store to fill out the paperwork and pay for the gun (in full, which I assumed was typical). She told me it would be here in 3 business days, shook my hand, and said «thank you for your business.» I was feeling pretty good about the transaction, and had the story ended here, they would have probably gotten a 5-​star review from me. But no, this was just getting started.
Business day three comes and goes, and I hear nothing. I place a call the next day but no one answers (the first of many such calls). I stop by the store after work at 6:30, but it is closed (hours say till 7pm). My aggravation level begins to rise. I continue placing calls, leaving messages and getting no response. The next week I get through to Bernadette’s son and he says they will email a tracking number so I know when it is coming in. I never receive the email. I go on a business trip for one week in which I still hear nothing from them. Upon my return I redouble my efforts in placing phone calls that continue to go unanswered. I also notice the have cashed my check. At this point they have taken my money and I still have nothing.
Now I understand that there can be problems with suppliers, and shipments can be delayed. But at the very least I would have liked at least one attempt from them to CONTACT ME and let me know what is going on. I was sincerely worried that I had just been conned out of $ 750+ and that is a really crappy feeling. By business day 20 I had enough and went into the store to get my money back (I made sure to go in during the early afternoon to make sure someone was there). Bernadette didn’t even come out of the office; she wrote the check and had her son bring it to me. She didn’t even have the guts to come out and apologize to me, or give me the opportunity to give her a piece of my mind. Also there was an unidentified woman visibly sobbing in the office; I have no clue what that was about.
I then immediately drove up the street to Article II. Not only did they have the gun in stock but they gave me a better price on it. They told me I could pick it up after the three day waiting period, and I was not required to pay in full up front. I am kicking myself for not going there first.
To summarize, North American Firearms is not a business, it is a family run s***show. They violated all of the following standard business practices:
–Answering the phone during business hours
–Being open during stated business hours
–Alerting customers to any problems with their order
–Giving any form of apology or attempt to contact a customer even after repeated phone messages.
How this place continues to function is beyond me, especially with large outdoor retailers (Bass Pro, Cabellas, etc.) and another far superior gun store and range just up the street.